We provide IT Staff Augmentation Services!

Tier 2 Help Desk / Desktop Support / Network Administrator Resume


  • Solutions - oriented Information Technology Specialist with strong analytical and problem-solving skills with teh drive to achieve organizational objectives.
  • Excellent team player pays attention to detail skilled, and dependable.
  • Highly motivated and dedicated, continually acquiring new skills, providing leading-edge computer installation, software applications support and system backup.
  • Leverage extensive knowledge of multiple operating systems and hardware to improve performance, troubleshoot and resolve complex issues.
  • TEMPHas zeal for learning in a growing field of new technology.

Areas of Expertise:

  • Secret Clearance
  • Computer Installation & Configuration
  • Certified Security +
  • Active Directory
  • Local Area Network Connectivity
  • Exchange Server Installation
  • Troubleshooting and Problem Resolution
  • CAC/PKI Token Enhanced Trusted Agent (ETA)


Platforms: Microsoft Windows 10/7/XP/2000 Pro, Windows Server 2003, Windows XP Media Center, Microsoft Management Console(Active Directory), Remedy

Tools: Microsoft Office XP/2000 Pro/VISTA/7, PC Anywhere, Ethereal Network Analyzer

Hardware: Cisco Routers, Switches and Hubs, Desktops, Laptops, Printers, VoIP



Tier 2 Help Desk / Desktop Support / Network Administrator


  • Managed users on various secure networks
  • Installed and configured Print Servers and Microsoft Outlook Accounts for O365
  • Managed install of all hardware such as laptops, desktops, printers, and scanners
  • Imaged and setup 600 Dell Laptops and Dell Peripherals
  • Systems administrator duties and Tier 2-3 level support on assigned computer systems
  • Process customer bill payments and profile information updates daily.


Network Administrator/Help Desk Clerk


  • Installed appropriate software to customers CPUs, made sure CPUs were on teh assigned network and VLANs
  • Managed install of all hardware such as laptops, desktops, and printers
  • Managed 50-60 users on various secure networks
  • Managed and maintained two echelons of secured networks.
  • Assure all personnel for trained and understood all IA compliance rules and policies
  • Perform administrative-level maintenance on multi-functional/ multi-user information processing systems, peripheral equipment, and associated devices in mobile and fixed facilities.


Mobile Sales Consultant


  • Installed and updated software on various mobile devices
  • Handled all aspects of teh sale including: customer contracts and warranties, customer payments, cash and credit cards/check transactions.
  • Developed and communicated strong, up to date knowledge of wireless products, accessories, pricing plans and service features.
  • Train customers to be proficient on multiple mobile software platforms


Product Technician


  • Responsible for maintaining customer accounts and protecting company assets
  • Acquire new customers through proactive marketing strategies
  • Place outbound calls to develop and identify new potential clientele
  • Audit and certify new and existing merchandise to meet company standards
  • Deliver detailed product information and provide exceptional customer service

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