SUMMARY

• Solutions - oriented Information Technology Specialist with strong analytical and problem-solving skills with teh drive to achieve organizational objectives.
• Excellent team player pays attention to detail skilled, and dependable.
• Highly motivated and dedicated, continually acquiring new skills, providing leading-edge computer installation, software applications support and system backup.
• Leverage extensive knowledge of multiple operating systems and hardware to improve performance, troubleshoot and resolve complex issues.
• TEMPHas zeal for learning in a growing field of new technology.

Areas of Expertise:

• Secret Clearance
• Computer Installation & Configuration
• Certified Security +
• Active Directory
• Local Area Network Connectivity
• Exchange Server Installation
• Troubleshooting and Problem Resolution
• CAC/PKI Token Enhanced Trusted Agent (ETA)

TECHNICAL SKILLS

Platforms: Microsoft Windows 10/7/XP/2000 Pro, Windows Server 2003, Windows XP Media Center, Microsoft Management Console(Active Directory), Remedy

Tools: Microsoft Office XP/2000 Pro/VISTA/7, PC Anywhere, Ethereal Network Analyzer

Hardware: Cisco Routers, Switches and Hubs, Desktops, Laptops, Printers, VoIP

PROFESSIONAL EXPERIENCE

Confidential

Tier 2 Help Desk / Desktop Support / Network Administrator

Responsibilities:

• Managed users on various secure networks
• Installed and configured Print Servers and Microsoft Outlook Accounts for O365
• Managed install of all hardware such as laptops, desktops, printers, and scanners
• Imaged and setup 600 Dell Laptops and Dell Peripherals
• Systems administrator duties and Tier 2-3 level support on assigned computer systems
• Process customer bill payments and profile information updates daily.

Confidential

Network Administrator/Help Desk Clerk

Responsibilities:

• Installed appropriate software to customers CPUs, made sure CPUs were on teh assigned network and VLANs
• Managed install of all hardware such as laptops, desktops, and printers
• Managed 50-60 users on various secure networks
• Managed and maintained two echelons of secured networks.
• Assure all personnel for trained and understood all IA compliance rules and policies
• Perform administrative-level maintenance on multi-functional/ multi-user information processing systems, peripheral equipment, and associated devices in mobile and fixed facilities.

Confidential

Mobile Sales Consultant

Responsibilities:

• Installed and updated software on various mobile devices
• Handled all aspects of teh sale including: customer contracts and warranties, customer payments, cash and credit cards/check transactions.
• Developed and communicated strong, up to date knowledge of wireless products, accessories, pricing plans and service features.
• Train customers to be proficient on multiple mobile software platforms

Confidential

Product Technician

Responsibilities:

• Responsible for maintaining customer accounts and protecting company assets
• Acquire new customers through proactive marketing strategies
• Place outbound calls to develop and identify new potential clientele
• Audit and certify new and existing merchandise to meet company standards
• Deliver detailed product information and provide exceptional customer service