Tier 2 Help Desk / Desktop Support / Network Administrator Resume

SUMMARY

Solutions - oriented Information Technology Specialist with strong analytical and problem-solving skills with teh drive to achieve organizational objectives.
Excellent team player pays attention to detail skilled, and dependable.
Highly motivated and dedicated, continually acquiring new skills, providing leading-edge computer installation, software applications support and system backup.
Leverage extensive knowledge of multiple operating systems and hardware to improve performance, troubleshoot and resolve complex issues.
TEMPHas zeal for learning in a growing field of new technology.

Areas of Expertise:

Secret Clearance
Computer Installation & Configuration
Certified Security +
Active Directory
Local Area Network Connectivity
Exchange Server Installation
Troubleshooting and Problem Resolution
CAC/PKI Token Enhanced Trusted Agent (ETA)

TECHNICAL SKILLS

Platforms: Microsoft Windows 10/7/XP/2000 Pro, Windows Server 2003, Windows XP Media Center, Microsoft Management Console(Active Directory), Remedy

Tools: Microsoft Office XP/2000 Pro/VISTA/7, PC Anywhere, Ethereal Network Analyzer

Hardware: Cisco Routers, Switches and Hubs, Desktops, Laptops, Printers, VoIP

PROFESSIONAL EXPERIENCE

Confidential

Tier 2 Help Desk / Desktop Support / Network Administrator

Responsibilities:

Managed users on various secure networks
Installed and configured Print Servers and Microsoft Outlook Accounts for O365
Managed install of all hardware such as laptops, desktops, printers, and scanners
Imaged and setup 600 Dell Laptops and Dell Peripherals
Systems administrator duties and Tier 2-3 level support on assigned computer systems
Process customer bill payments and profile information updates daily.

Confidential

Network Administrator/Help Desk Clerk

Responsibilities:

Installed appropriate software to customers CPUs, made sure CPUs were on teh assigned network and VLANs
Managed install of all hardware such as laptops, desktops, and printers
Managed 50-60 users on various secure networks
Managed and maintained two echelons of secured networks.
Assure all personnel for trained and understood all IA compliance rules and policies
Perform administrative-level maintenance on multi-functional/ multi-user information processing systems, peripheral equipment, and associated devices in mobile and fixed facilities.

Confidential

Mobile Sales Consultant

Responsibilities:

Installed and updated software on various mobile devices
Handled all aspects of teh sale including: customer contracts and warranties, customer payments, cash and credit cards/check transactions.
Developed and communicated strong, up to date knowledge of wireless products, accessories, pricing plans and service features.
Train customers to be proficient on multiple mobile software platforms

Confidential

Product Technician

Responsibilities:

Responsible for maintaining customer accounts and protecting company assets
Acquire new customers through proactive marketing strategies
Place outbound calls to develop and identify new potential clientele
Audit and certify new and existing merchandise to meet company standards
Deliver detailed product information and provide exceptional customer service

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