Lab Infrastructure Admin Resume

SUMMARY

Field Service Tech with 3 years of experience diagnosing and resolving hardware and software issues.
Skilled in supporting LAN/WAN connectivity, laptops, PCs, servers as well as troubleshooting issues with Windows, O365, VPN and Active Directory.
Excellent communication and customer service skills.

TECHNICAL SKILLS

Hardware: LAN/WAN, PCs, Macs, Laptops, Printers, Servers, VPNs

Software: Windows, O365, Active Directory, Citrix, SAP, XenMobile, SCCM, Splunk, MS Teams, Remote Desktop Connection, ServiceNow, Remedy, Mojave

PROFESSIONAL EXPERIENCE

Lab Infrastructure Admin

Confidential

Responsibilities:

Set up and configure Network switches, supervisor and chassis with Fiber and Copper connections for proof of concepts.
Troubleshoot and resolve hardware and software issues for internal users
Proactively track and manage assets dat cost 30k to 100k using various tools such as Google sheets, Microsoft Office Excel and internal databases
Ship and receive assets between HQ and Vantage Data center

Field Service Technician

Confidential

Responsibilities:

Responsible for providing first contact resolutions within “IT2Go”(Walk - up bar for support) as well as site wide.
Issues entailed but not limited to troubleshooting of VPN (Cisco AnyConnect), Email (me:e Outlook), software apps (Citrix, SAP and other developmental software in house), XenMobile (MDM)
Updated/Provided information regarding ticket statuses using Service now/Outlook/MS-Teams on a day-to-day basis
Onboarded new hires by conducting an orientation like setup to provide information on Confidential internal policies along with services to offer
Setup and configured HP/Mac equipment.

L2 Desktop Support

Confidential

Responsibilities:

Utilized several administration tools such as RSA Admin, Slack Admin, Microsoft Office Admin, ISEMAN, Active Directory, Bit-locker along with Splunk, to support all end-users, both Remote and Onsite, for North America
Consistently tracked/maintained/provisioned/inventory assets using ITSM Remedy BMC

Environment: Utilized: Active Directory, Microsoft SCCM, Splunk, Remedy, Service now, Microsoft 365, Remote Desktop Connection, Win 7,10, Mojave.