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Lab Infrastructure Admin Resume

SUMMARY

  • Field Service Tech with 3 years of experience diagnosing and resolving hardware and software issues.
  • Skilled in supporting LAN/WAN connectivity, laptops, PCs, servers as well as troubleshooting issues with Windows, O365, VPN and Active Directory.
  • Excellent communication and customer service skills.

TECHNICAL SKILLS

Hardware: LAN/WAN, PCs, Macs, Laptops, Printers, Servers, VPNs

Software: Windows, O365, Active Directory, Citrix, SAP, XenMobile, SCCM, Splunk, MS Teams, Remote Desktop Connection, ServiceNow, Remedy, Mojave

PROFESSIONAL EXPERIENCE

Lab Infrastructure Admin

Confidential

Responsibilities:

  • Set up and configure Network switches, supervisor and chassis with Fiber and Copper connections for proof of concepts.
  • Troubleshoot and resolve hardware and software issues for internal users
  • Proactively track and manage assets dat cost 30k to 100k using various tools such as Google sheets, Microsoft Office Excel and internal databases
  • Ship and receive assets between HQ and Vantage Data center

Field Service Technician

Confidential

Responsibilities:

  • Responsible for providing first contact resolutions within “IT2Go”(Walk - up bar for support) as well as site wide.
  • Issues entailed but not limited to troubleshooting of VPN (Cisco AnyConnect), Email (me:e Outlook), software apps (Citrix, SAP and other developmental software in house), XenMobile (MDM)
  • Updated/Provided information regarding ticket statuses using Service now/Outlook/MS-Teams on a day-to-day basis
  • Onboarded new hires by conducting an orientation like setup to provide information on Confidential internal policies along with services to offer
  • Setup and configured HP/Mac equipment.

L2 Desktop Support

Confidential

Responsibilities:

  • Utilized several administration tools such as RSA Admin, Slack Admin, Microsoft Office Admin, ISEMAN, Active Directory, Bit-locker along with Splunk, to support all end-users, both Remote and Onsite, for North America
  • Consistently tracked/maintained/provisioned/inventory assets using ITSM Remedy BMC

Environment: Utilized: Active Directory, Microsoft SCCM, Splunk, Remedy, Service now, Microsoft 365, Remote Desktop Connection, Win 7,10, Mojave.

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