IT Support Specialist Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

IT Support Specialist

Responsibilities:

Handle all inbound tickets via service catalog and Remedy to troubleshoot, image, and replace damaged laptops, tablets, or desktop computers via warranty, and SCCM
Provided IT support for users wifin the company i.e. Printer installation /configuration, monitor install/adjustment.
MacBook and windows pc troubleshooting
Computer profiling, document sync, and workstation relocation/adjustment
Device delivery and mailing to users affiliated wif Comcast not located in HQ
Record keeping of individual users dat was serviced as a prevention measure should an issue arise
Assisted school interns in troubleshooting problems for users, and newly hired employees wif Wi - Fi issues, network printer installations, document sync from windows 7 to Windows 10, Screen replacements for Dell Latitude devices-E540, E5570,7480 series
Configured, profiled, and encrypted machines via bit locker or file vault on windows pc and apple laptops to prevent data intrusion when a user is outside of work
Setup Outlook mailboxes and ensured each computer was set up for based on user requirements for their department

Confidential

Information Systems Technician

Responsibilities:

Maintained computer inventory of IBM ThinkCentre computer models; M71/M72/M73/M700 and the T400 series of laptops
Provided on-call phone support for doctors and nurses to resolve printer issues and hospital application: Dragon, Citrix, Outlook, Well soft, and CPSI
Created, and ghost imaged ThinkCentre computer models using the Fog Imaging solution software tool dat allows an administrator to store computers images for specific computer types
Managed printer configuration for machines registered wifin Fog
Track user access to PC s, remotely install software via snap-in feature, and or remove a virus through AV mode
Applied needed computer programs for doctors and nurses: CPSI, Dragon, Microsoft Office
Corrected mobile cart network issues for nurses to access the CPSI platform
Installed and configured Outlook email accounts for employees
Performed actions as a help desk technician wif experience in service request ticketing systems
Managed printers wifin the facility from printer jams to replacing toner, fuser, printer trays, or the entire assembly

Confidential

IT Deployment

Responsibilities:

Handle all inbound calls to troubleshoot and replace MX925 signature pads
Project Leader responsibilities: Ship, document, email, record, and troubleshoot the installation of each MX925
Ship devices to 200 Confidential ’ auto store locations in the U.S. and Puerto Rico
Remediated issues: IE-calibration issue, no IP address, power issue, rejected card swipe, and programming scripts
Record and label serial numbers for installation
Installed latest OS from Confidential PXE servers
Modified server IP address and domain name information
Repackage Lenovo RS140 servers (VMA and VMB) containing Confidential programs and information for store use and a virtual image dat gives a manager access to his functions
Packaged and repurpose Lenovo ThinkCentre M73 tiny PC for manager functions wifin Confidential stores wif the latest Confidential OS
Maintained documents and entry numbers for each Lenovo based server and PC dat was built wifin Confidential QA lab: Shipped information, error messages, heating issues, etc.

Confidential

IT Support

Responsibilities:

Performed actions as a help desk technician wif experience in service request ticketing, providing support for employees in house, and in different regions via remote desktop support through Dame Ware
Installed telephone hardware for new and current employees
Built computer platforms wif the required software for new or current employees
Adjusted workstations to fit current employee and new hire requirements
Experience wif Ghost Imaging Systems and shipping protocols for Windows computers
Archived Microsoft Outlook mailboxes
Installed and configured Outlook email accounts for new hires
Installed cameras for WebEx conferences
Performed weekly printer maintenance (PE) on HP office printers to ensure its reliability during long periods of printing