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Corporate Cyber Security - Systems Administrator Resume

SUMMARY:

  • 15+ years of experience supporting and troubleshooting Windows Operating Systems
  • 15+ years of experience supporting Microsoft Office applications
  • 15+ years of experience working in LAN/WAN environments
  • 10+ years of experience working with client networking protocols (TCP/IP, DHCP etc)
  • 15+ years of experience supporting iOSand other mobile devices
  • 15+ years of experience troubleshooting & resolving mobile device problems
  • Installed, configured, maintained and provided support for PC and peripheral hardware
  • Installed, configured and maintained Microsoft O365, Windows 10, Windows 7/8 operating systems
  • Administered Active Directory accounts in Windows 2003 and Windows 2008 domains
  • Served as primary support contact for VPN solution in large enterprise setting and administered RSA Tokens
  • Maintained and tracked PC assets, software licenses and application installations
  • Extensive background in planning and executing while complying with protocol and managing critical timelines
  • Responds to trouble tickets, telephone calls, email and personnel requests for technical support
  • Comprehensive adherence to defined services levels, goals and objectives when providing customer support
  • Serves as liaison between client and organization by resolving problems to ensure client satisfaction
  • Proven leadership abilities with an outstanding talent for, developing and mentoring peers
  • Very detail oriented and versed at following quality and change control procedures
  • Managed the provisioning of PC and Laptop operating systems and applications

TECHNICAL SKILLS:

Hardware: IBM compatible PC s (Dell, Compaq, HP and IBM), Mac s, printers, IOS devices

Software: MS Office, O365, Lotus Notes, Vantive, Remedy, Cisco (Cisco AnyConnect), RSA Token, WebEx, Okta, Jabber

PROFESSIONAL EXPERIENCE:

Confidential

Corporate Cyber Security - Systems Administrator

Responsibilities:

  • Administrator of remote access via remote tokens
  • Provision and ship RSA hard tokens to Truist Teammates that need the ability to access the network remotely via 2 factor authentication
  • Complete service now queue work orders for hSTI and hBBT

Confidential

Supervisor - End User Support

Responsibilities:

  • Responsible for leading the End User Support Team
  • Provide supervision, guidance, and mentoring to the Customer Support Engineers
  • Sets priorities and coordinates resources for the team to ensure task completion
  • Defines and holds team accountable for published SLA’s. Assigns, monitors and measure PC support queue for high-priority and time sensitive problems. Ensures issues are being addressed in a timely manner. Communicates effectively and openly with customers, management, and others internal teams s needed.
  • Support and maintain PC’s operating in company headquarters, regional offices and in use by remote field staff.
  • Responsible for purchasing and tracking payment for new PC’s and other peripheral devices used by end-user community in company headquarters and regional offices.
  • Pro-actively identifies potential problems and recommended resolutions to improve the performance of hardware, software, or process. Develops new and more efficient procedures for resolving customer problems.
  • Responsible for application and desktop (or related documentation) as required.
  • Assist with support and implementation of company LAN, WAN, E-mail and server infrastructure.
  • Responsible for creation and deletion of network and Microsoft Exchange email user accounts
  • Responsible for all compliance program duties and procedures as related to area of responsibilities.
  • Responsible for remote access methods (VPN, dialups, etc.) required to support remote office workers and field staff as well as the creation and support of RSA tokens

Confidential, Atlanta GA

Desktop Support

Responsibilities:

  • Executive & Client Desktop support
  • Provide Remote/VPN Support for Field Managers
  • Mobile Device Support
  • Setup Laptops and Tablets (Dell/Microsoft Surface) for new users
  • Windows 7 and 10 migrations
  • Administered Active Directory accounts
  • Administered RSA Tokens

Confidential, Atlanta GA

Epic Systems Test Analyst

Responsibilities:

  • Responsible for the deployment of new and upgraded clients
  • Developed and executed test scripts against newly deployed clients
  • Ensured new software (Epic, Hyperspace and Citrix) functioned correctly
  • Executed scripts on PC’s to map and configure printers along with other proprietary devices
  • Deployed local and networked printers

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