Network Administrator / Interim IT Manager Resume

SUMMARY:

Technical expertise recognized for exceeding excellence and proficiency in NetworkSystems Implementation, Integration, Concepts, and general Windows PC based Administration.
Quick learning whether in team or individual setting regarding anything technological or network related.

TECHNICAL SKILLS:

Windows 10
Windows Server
Apple IOS
Android OS
MS Office 365
MS Dynamics 365
Malware Bytes
Spiceworks Ticketing Systems
Dell NetExtender VPN
Trend Micro Anti - Virus and Firewall
Adobe Creative Suite
MS SharePoint
MS Azure

PROFESSIONAL EXPERIENCE

Confidential

Network Administrator / Interim IT Manager

Responsibilities:

Manage and enforce SLAs for various IT related projects.
Manage modifications made to multiple systems for everyday use.
General troubleshooting.
Enforce necessary approvals for permissions changes.
Maintain documentation of approvals for audit purposes.
Tier 2/3 troubleshooting.
Manage variou software licensing.
Maintain server hosting.
Maintain remote desktop and network environments.
Respond to specific audit requests.
Manage terminations, including preservation of company data.
Enforce approvals of account creations for new users and maintain documentation of approvals for audit purposes.
Perform security audits in the case of suspected breaches and remediate any vulnerabilities.
Supervise warranty service on PCs and servers.
Interface with firewall vendors to setup or refresh network connections to other sites.
Inform users of identified phishing attacks.
Monitor firewalls and security audits for suspicious activity
Maintain server updates (monthly)
Monitor general server performance
Identify, research, and test technologies that may be relevant to business processes

Confidential, Troy, MI

Level I Systems Support / Network Systems Security Specialist

Responsibilities:

Investigate and implement new technologies corresponding with bettering efficiency in
an auto parts manufacturing environment.
Troubleshoot and resolve network related issues regarding connectivity, server access, drive mappings, etc.
Active Directory OU Data and User Maintenance.
Troubleshoot and repair various type of manufacturing-based label, multi-function Ricoh and HP printers and plotters.
Manage locations cellular phone account for all users including ordering and providing technical support for both IOS and Android device issues regarding updates, Wi-Fi connections, email server connections, etc.
Stage and implement desktop and laptop computers for new and existing employees when needed.
Establish and maintain VPN and RDP connections to remote location devices via IP Address or Virtual Network Computing.
Work with various vendors that provide a multitude of service with the purpose of furthering and implementing IT based resolutions to both manufacturing and non-manufacturing initiatives.
Troubleshot and resolved network security related issues within the Manufacturing and Engineering campus at Ford Motor Company.
Troubleshot and resolved hardware failure issues regarding individual components such as Network Interface Cards, Hard Disk Drives, Random Access Memory, Motherboard, etc.
Assisted in configurations of servers and client computers.
Attempted to troubleshoot and restore internet connection issues such as connectivity loss, faulty network equipment etc.
Configuration of network equipment such as routers, switches, and ISP modems.
Provided replacements printers and client machines to various locations.
Implemented and maintained security-based software to alert various locations of emergencies such as tornados, floods, excessive heat, etc.

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