SUMMARY:

• Seasoned Technology Solution Professional, with over 10 years’ experience in the information technology field focusing on total client support, including hardware, software support.
• Strengths include strong motivation for new challenges, customer oriented, effective communication, analyzing and diagnosing client and network issues with quick and effective response to problem resolution, project management, documentation, ordering, provisioning, proactive development and implementation and asset management.

PROFESSIONAL EXPERIENCE:

Confidential

D Confidential Center Engineer

Responsibilities:

• D Confidential center support for (Rack/stack/Patching)
• Rack and stack power and network hardware and servers
• Provided D Confidential Network Cabling Installation (Ethernet cabling) using Cat 5, Cat5e, and Cat 6
• Assessed, monitored and maintained customers computer systems
• Support customer servers, routers, switches and local area networks
• Installed or upgrade customer software, hardware and Power Distribution Unit (PDU) Panel.
• Service and repair customers computers support for d Confidential center power and cooling elements
• Document network support activities

Confidential

Void Technical Support

Responsibilities:

• Installed Confidential /underground drops, wall fished cable, cat5, and phone lines.
• Diagnosed and repaired signal leakage of VOIP
• Determined closet and equipment layouts and installed closet hardware including backboards, connecting blocks, racks, and balance video equipment
• Drilled holes, positioned cables and attached wiring for connections and Power Distribution Unit (PDU) Panel
• Attended and safety meetings.
• Worked safely at all times, utilized necessary personal protection equipment and demonstrated safe working practices with other technicians

Confidential

D Confidential Center Support Engineer

Responsibilities:

• Assessed, monitored, Implemented hardware replacement and upgrades for Cisco Switches 7000 Series
• Helped design, rack, wire, and implement five FlexPod installations
• Performed site surveys to validate d Confidential center power, cooling, space, load, and wiring requirements for Flexpod installs and Power Distribution Unit (PDU) Panel.
• Hardware installations included, Patch Panels, FlexPods, NetApp 80x0/22xx, Cisco UCS, disk shelves, Windows servers, fiber and Cat6.

Confidential

Network Support Engineer

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Conduct server migrations as needed during replacements
• Server cleanup and maintenance to ensure performance
• Install, modify and repair computer hardware, software and Network Infrastructure, d Confidential center power and cooling elements
• Maintain daily performance of computer systems
• Installation of switches and firewalls, Power Distribution Unit (PDU) Panel and management of devices
• Installed and test TIA/EI, Fiber & Copper line. Read blue print for network designs.
• Provided D Confidential Network Cabling Installation (Ethernet cabling) using Cat5e, and Cat 6.
• Created, Maintain and Distributed Power Distribution Unit (PDU) Panel

Confidential

Consultant/Coordinator

Responsibilities:

• Worked directly with Project Managers, Practice Managers and DCE's in planning and execution of project milestones
• Attended, conducted, and organized meetings with high ranking corporate officers to report progress and setbacks.
• Worked with MS Project 2016 to keep track of deadlines
• Managed personal expense reports
• On - site technical assistance and troubleshooting
• Server Equipment installations (Rack and Stack)
• Ladder racking, pre-wiring of patch panels and equipment
• Respond to issues over the phone and through trouble tickets
• Run diagnostic programs to resolve issues
• Onsite work for larger projects and issues requiring hands on
• Installation of OSP and ISP Fiber Optic Cabling and Power Distribution Unit (PDU) Panel.
• Prep Fiber, splice cases and splice trays for splicing.
• Test with OTDR and Power meter.

Confidential

Field Network Support / D Confidential center

Responsibilities:

• Setting up customer OS systems
• D Confidential center support and cooling elements for (Rack/stack/Patching)
• Rack and stack power and network hardware and servers
• Provided D Confidential Network Cabling Installation (Ethernet cabling) using Cat 5, Cat5e, and Cat 6.
• Monitored and maintained customers computer systems
• Support customer servers, routers, switches and local area networks
• Installed or upgrade customer software and hardware and Floor Mounted Devices (FMDs)
• Created, Maintain and Distributed Power Distribution Unit (PDU) Panel
• Service and repair customers computers
• Document network support activities

Confidential

D Confidential Center Operation Specialist

Responsibilities:

• Install new hardware or software systems or components, Floor Mounted Devices (FMDs), ensuring integration with existing network systems.
• Install or repair network cables, d Confidential center power, cooling elements, including fiber optic cables.
• Perform routine maintenance or standard repairs to networking components or equipment.
• Test computer software or hardware, using standard diagnostic testing equipment and procedures.
• Troubleshoot network or connectivity problems for users or user groups.
• Back up network d Confidential .
• Create or update technical documentation for network installations or changes to existing installations.
• Documents help desk requests and resolutions.
• Maintain logs of network activity.

Confidential

D Confidential Center Engineer Support

Responsibilities:

• On-site technical assistance and troubleshooting
• Server Equipment installations (Rack and Stack)
• Configuration of equipment under the guidance of remote administrators as needed
• Interface card removal, installation and configuration under the guidance of remote administrators Running and labeling of cabling for new equipment as needed
• Ladder racking, pre-wiring of patch panels and equipment
• Confidential provide hardware and blade serve support to assist customers
• Testing media for continuity and proper signaling
• Providing visual verification (Smart Hands and Feet) to assist in remote troubleshooting
• Inventorying/labeling of equipment
• Know the use of D Confidential Center Planner and cooling elements
• Power cycling a router, server, switch and soft-booting a server
• Adding, removing or verifying a demarcation
• Moving equipment within your space and cabinets
• Moving or securing a cable
• Handling Backup Tapes
• D Confidential Center Server cabling, power planning, working on server rack space
• Provide DC access and escort visiting administrators and 3rd party vendors when needed
• Assist with shipping and receiving of equipment including packing and unpacking.

Confidential

IT Desktop Support

Responsibilities:

• Technical Consultant
• Computer Installation / Removal
• Cat 5 and 6 Cabling runs in their d Confidential center.
• Relocate corporate 75 desktop users to new building
• IT support, adding printers to network users and setting up OS XP & Windows 7

Confidential - Suwannee GA

D Confidential Center Technical Engineer

Responsibilities:

• Devised Installation/Removal
• NW/Fiber Cabling within cabinet
• Devised Reboots, Structured Cabling Design & Implementation
• Updated D Confidential Center Services / Installed patch cables and Floor Mounted Devices (FMDs)
• Provided Server Racks installation & Troubleshooting Component
• Voice / Telephone Wiring & Cabling Installation
• Hardware Changes (i.e. PCI card replacements, HDD replacement etc.)
• Assisted Customer/Support Team Communication
• Status updates as required for changes/incidents on conference calls/emails/instant messaging
• Installed and test TIA/EI, Fiber & Copper line. Read blue print for network designs.
• Provided D Confidential Network Cabling Installation (Ethernet cabling) using Cat 5, Cat5e, and Cat 6.
• Supported Incident Management - Device troubleshooting
• Managed HP ILO Management configuration and SUN serial connectivity

Confidential, Atlanta, GA

Technical Support

Responsibilities:

• Supported companies on ThinkPad (Laptop) hardware and software problem, repair & maintenance.
• Supported W2000/W2003 file/print, application, messaging and including backup disaster recovery procedure.
• Supported anti-virus, switches, cabling, internet technologies and firewalls Interfaces with to ensure customer satisfaction in regards to networking.
• Provided Wi-Fi / Wireless Network Installation | Access Point Install
• Coordinated the migration of existing systems to new operating system, maintain and supported servers, desktop and laptop standard configurations.
• Created ticket for customer on Clarify System
• Placed orders for hardware and testing them against DOA
• Interfaced with other technical groups within IT to ensure customer satisfaction in regards to networking
• Configuration management and reliable restarts
• View/Edit configuration servers active directory
• Ensure configuration consistency through server profiles
• Build, Configured, Supported and Trouble Shoot Confidential ’s server hardware and software

Confidential, NC

Test Administrator/Lab Tech

Responsibilities:

• Installed, configured, maintained and supported UNIX operating systems. Managed disk storage arrays, memory and other components on SUN
• Backed up and restored files across the network - using Solstice
• Provided services Adding/Removing software package using Admin-tool/software package administration commands.
• Analyzed and diagnosed Network issues from logon to connectivity issues
• Installed power circuit labels on Floor Mounted Devices (FMDs)
• Determined that the circuit was down, to reload router, upgrade IOS, reset router
• Managed Cisco Router Configuration and deployment
• Supported Clients’ network and troubleshooting
• Maintained LAN and WAN services

Confidential, NC

Network Specialist Engineer Support

Responsibilities:

• Provided configuration and setup of network attached storage
• Installed and configured of Confidential x-series e-Servers
• Configured Storage Media with different levels of RAID
• Trouble Shoot D Confidential storage problems using tools
• Trouble Shoot IP and Network problems
• Updated firmware on FAStT RAID controller| testing of FAStT, x-series
• Trouble shoot FC and S Confidential | drives repairing servers
• Installed server operating systems such as: Windows 2000 Server, Advance Server 2000, etc
• Configured Confidential ’s server to correct problems with OS
• Exposed to Linux O/S, AIX using AIX tools
• Assisted engineers on various aspects of testing and approving new products
• Updated and code load network products
• Reprogrammed and code loading communication products
• Provided Quality control and inspection of repaired devices
• Conducted Visual and Physical inspection of work in process jobs
• Tested and verified communications equipments.
• Troubleshoot equipment/process/production and packaging problems
• Experienced working with Electromechanical Blueprints and tolerances
• Tested Equipment calibration