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Computer Technician Resume

San Francisco, CA

SUMMARY:

  • Diligent PC Technician with 10+ years of experience providing technical support for numerous computers, system and office equipment. Balanced priorities and solved issues to strengthen business processes and performance.
  • Information Technology
  • D Confidential Backup
  • Active Directory
  • Restoration
  • Windows 10
  • Encryption
  • Troubleshooting
  • Switches
  • Infrastructure Security
  • Customer Service | Strong knowledge of viruses’ application glitches and hardware issues. Confidential t and able to walk customers through troubleshooting hardware, software and repair process. Knowledgeable and have a good understanding of installations and updates.
  • Networking Devices | Analyzed effectiveness of system configuration and project requirements to enable appropriate changes based on existing business conditions and project growth. Enabled lower - level support organization to effectively analyze usage, as well as diagnose capacity issues.
  • Desktop PCs, Workstations & Laptops | Provided support for imaging, configuration and migration of users’ workstation from Windows 7 to Windows 10, ensuring all d Confidential, files and folders migrations are completed efficiently and with minimum interruption of operations.

TECHNICAL SKILLS:

Software: Microsoft Office, Access, Word, Excel, PowerPoint, OneNote, Outlook, Project, Publisher, Visio, SharePoint

Operating Systems: Mac / Microsoft Windows

Languages: Visual Basic, HTML

PROFESSIONAL EXPERIENCE:

Confidential - San Francisco, CA

Computer Technician

Responsibilities:

  • Schedules on-site visits to various location to perform assessments and preventive maintenance measures and address any technical questions by the clients and site POC.
  • Installs software applications to meet customer needs as approved by the organization.
  • Performs technical, operational support to 200 end users on personal computers by telephone, remotely or on-site for laptops, hardware and software packages.
  • Installs and test workstations, printers and configures operating systems for clients.
  • Establish and expedite parts and service shipping agreement with Dell Technical Support assuring rapid response and availability of replacement parts.
  • Develops organizational units in Active Directory (AD) and administer user’s security with group policies
  • Maintains strong customer relationship; manages customer needs and expectancy by meeting project timelines.
  • Identify the customer’s network and computer issues and develop a solution

Confidential

Help Desk

Responsibilities:

  • Designed, installed, operated, maintained, and monitored to sustained security engagement to promote security and stability.
  • Planned, analyzed, developed, implemented, maintained, and enhanced information systems security programs, policies, procedures, and tools.
  • Executed software ticketing through the Army Enterprise Service Desk reducing customer complaints by up to 50% by detecting and preventing system failure
  • Performed general IT support services as required and other IT duties as assigned. Evaluated the functioning of all Network devices such as workstations and remote access. Performed customization and system administration for network management, task/project management, help desk, workgroup integration, and documentation
  • Developed organizational units in Active Directory (AD) and administered user security with group policies

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