Collections/Servicing Representative Resume

SUMMARY

Energetic team player that promotes positive working environment and teamwork.
Willing to learn, collaborate, and accept new challenges, to enhance IT skills.
Excellent troubleshooting in and outside of the IT field.
Outstanding troubleshooting with able to probe questions, analyze, and seek resolution

Core Competencies

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Collections/Servicing Representative

Confidential

Responsibilities:

Analyze customer accounts to determine whether it is considered Delinquent.
Place phone calls to customers to remind them of payments and account balance.
Assist customers in finding a way to meet financial obligations without getting further behind.
Document all collection attempts accurately and truthfully.
Input Data - Entry information to update customer account accordingly.

Customer Ticket Specialist

Confidential

Responsibilities:

Send customer troubleshooting tickets to JIRA engineers to communicate on customer inquiry
Provide updates on customer tickets and escalate ticket appropriately.
Initiate outbound follow-up contact to customer to seek resolution on a customer ticket.
Provide floor-support providing assistance to customer service representatives.

Customer Service Rep.

Confidential

Responsibilities:

Answer customer telephone calls regarding existing accounts.
Make requested policy and account changes.
Respond to questions and concerns about service, and escalate calls appropriately.
Consult with customer to evaluate needs and determine best options.
Build Windows 10 on customer’s system via Intel custom OS build.
Migrate and verify customer’s personal data, internet favorites, and Outlook PST files.
Contact customers to coordinate appointments for computer peripheral or system pickups.
Accompany customers on new employee guidelines.
Deliver computers and accessories to IT Service Centers.
Arrange appointments for monitor deliveries and surplus pickup.
Wipe and Test systems.
Assist technicians with miscellaneous assignments.

Desktop Support

Confidential

Responsibilities:

License management (Microsoft, Adobe, SnagIt 8, Microsoft Office Visio Standard/Pro 2013)
Heat ticketing system for tracking, assigning, and completing support tickets
Active Directory experience with Add, Delete, Modify both users and computers
Printer Deployment and troubleshooting
Workstation Deployment and troubleshooting