Data Analyst Resume

SUMMARY:

Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level - headed and calm in stressful situations with well-developed people skills.
CompTIA Security+: Applying security controls to maintain confidentiality, integrity, and availability, identify appropriate technologies and products, troubleshoot security events and incidents, and operate with an awareness of applicable policies, laws, and regulations.
Certified Wireless Network Administrator (CWNA®): Applying fundamentals of RF behavior and to describe the features and functions of WLAN components as they apply to WLAN administration by applying the skills needed to install, configure, and troubleshoot WLAN hardware peripherals and protocols in small business and enterprise deployments.
Microsoft Certified Solutions Associate (Networking): Ability to engineer infrastructures for network applications and security for a variety of networks which include Data communications basics, Directory services, Server operating systems, Network administration, and Preventative maintenance.
Wide knowledge of application and IT product diversity, interoperability, and extensive knowledge in IT security
Knowledge of vulnerability attack methods, exploit results, attack chains
Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
Strong work ethic and ability to effectively multi-task in a fast paced support environment
Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude
Knowledge of penetration testing concepts and tools
Experience with vulnerability scanning tools
Knowledge of network routing and switching

TECHNICAL SKILLS:

Platforms: Windows (7/8/10, Server 20120, Linux (Kali, Ubuntu)

Networking: OSI, TCP/IP, HTTP, HTTPS, SMTP, DNS, DHCP, VPN, LDAP, IPv6

Languages: PowerShell, BASH

Other Tools: Microsoft Office Suite

PROFESSIONAL EXPERIENCE:

Confidential

Data Analyst

Responsibilities:

Preparing reports for executive leadership thateffectively communicate trends, patterns, and predictions using relevant data.
Collect data from a variety of sources.
Support data integrity initiatives. Handle confidential information responsibly to maintain PCI compliance.
Examine trends for clues to boost performance.
Performing statistical analysis of data

Confidential

Network Operations Technician

Responsibilities:

Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems.
Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocols.
Resolves complex infrastructure network problems involving power, network hardware, software, routers and terminals.
Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets.
Providing network, data systems management, and managed security services support.

Confidential

Gateway Support Specialist

Responsibilities:

Ability to isolate problem source which may require the working with internal telephony, system operations, application development and vendors to resolve problems.
Verifying and updating devices using point-to-point encryption is running on the primary PMS/POS server.
Using remote access software in order to assist in troubleshooting of processing transactions.
Assisting with installation of EMV devices. This includes verifying network connectivity by running tests which may include running transactions.
Setting up Administrator accounts for National customers.

Confidential

Systems Support Specialist

Responsibilities:

Provide system configurations and network diagnostics for national clients.
Provide senior support for business customers that can be experiencing networking issues, assisting with downloads and configuration of software.
Performing account builds through Active directory.
Required to perform monthly data integrity testing.
Perform preventative maintenance on hardware systems and network.

Confidential

Senior Technical Specialist

Responsibilities:

Receiving incoming calls and emails to provide support for internal and external Special Operations customers.
Placing outgoing calls as needed for projects and/or verification Support for video and access control systems to perform Interactive services such as guard tours for specialized clients.
Create and modify documents including correspondence, reports, drafts, memos and emails using Microsoft Office.
Proactively identify areas of opportunity for improved value-added services in resolving problems.

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