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Technical Analyst Resume

Atlanta, GA

SUMMARY

  • Dependable, multi - talented, highly motivated, customer focused, experienced IT professional dedicated to teh delivery of exceptional service.
  • Consistently demonstrating a passion for inspiring, engaging, educating, and empowering clients.
  • Particularly talented in teh areas of strategic problem solving, innovation, and early adoption of technology.

TECHNICAL SKILLS

  • Office 365 Administration
  • Windows Desktop (7 \ 8.1 \ 10)
  • Windows Server (2k3 \ 2k8 \ 2k12)
  • Mac OS X v10.x
  • SharePoint site design & admin
  • SharePoint Designer workflows
  • InfoPath form design
  • Active Directory Management
  • Spiceworks
  • Software deployment via LANDesk
  • Linux (Ubuntu, Fedora, CentOS)
  • Microsoft Exchange (2k3-365)
  • Mobile Platforms (IOS, Android)
  • Virtualization (VMware, Hyper-V)
  • CISCO UCM (Call Manager)
  • BMC Remedy ePolicy Orchestrator (McAfee)

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Technical Analyst

Responsibilities:

  • Install and maintain software and hardware components
  • User account administration (Windows\Citrix)
  • Document system/environment changes
  • Monitor system activities and health
  • Desktop/Laptop deployment via SCCM
  • Software Deployment via Landesk
  • Cisco VPN, Active Directory Security
  • Remote Administration
  • Maintain high levels of customer interaction
  • Cross-departmental process improvement
  • Monitoring ticket queues
  • Batch Scripting of fixes
  • Design, deployment, and support of SharePoint sites
  • Mobile device management (MobileIron)
  • AV equipment support (AMX\Polycom)
  • Racking and stacking Routers, Switches, and Servers

Confidential, Atlanta, GA

Senior Technical Analyst

Responsibilities:

  • Malware threat detection and remediation
  • Trend Analysis and Reporting (Incident\Problem Mgt.)
  • Configuration Standards creation for system builds
  • Image pool management via Symantec Ghost Console
  • Patch Management, packaging, scripting, and deployment
  • Trained onsite and remote staff
  • Remote Administration
  • SharePoint design and administration.
  • Process development, automation, and documentation
  • Server and Desktop Virtualization
  • Developed workplace automation standards
  • PC\Server\Software life cycle management
  • Network Admin (Print, File, Web, and Storage)

Confidential, Atlanta, GA

Systems Engineer II

Responsibilities:

  • Administration of mission critical servers
  • Telecom and data circuit installation and troubleshooting
  • Software Packaging, UAT, and distribution (PeopleSoft)
  • Data Center Management and monitoring
  • Deskside and remote support

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