SUMMARY

• 5 years of experience in the IT Industry.
• Knowledgeable for Hardware, Software and Networking troubleshooting issues
• Good Communication and Interpersonal skills.
• Knowledge of LAN/WAN network administration.
• Hardware: Desktops, servers, laptops, modems, CISCO Routers and Switches, printers, scanners, etc.
• Systems: Windows/2000/Win 7/ Win 8/XP/Server 2003/ 2008/2012/2016/2019
• Expert capability for Microsoft Office, Microsoft office Suite, O365
• Self - motivated, ready to face challenges and willing to train and be trained.
• Ability to multi-task and adjust to changing priorities.
• Strong organizational skills & ability to work independently.
• Excellent attention to detail and team player.

PROFESSIONAL EXPERIENCE

Confidential, Hartford CT

Network & System Administrator

Responsibilities:

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Configure, monitor, and maintain email applications or virus protection software.
• Configure servers, install OS, upgrades
• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Maintain logs related to network functions, as well as maintenance and repair records.
• Install network software, including security or firewall software.
• Analyze network data to determine network usage, disk space availability, or server function.
• Verify that all domain controllers are communicating
• Monito server’s CPU utilization, disk space, and process utilization
• Monitors servers on PRTG
• View and examine all new High alerts on each domain controller, resolving them in a timely fashion.
• Check backups, restore files
• Perform Monthly maintenance
• Provide telephone support related to networking or connectivity issues.
• Configure security settings or access permissions for groups or individuals.
• Create or update technical documentation for network installations or changes to existing installations.
• Document help desk requests and resolutions.
• Maintain logs of network activity.
• Troubleshoot network or connectivity problems for users or user groups.
• Install Soho sonic wall at the site and isolate the network that has cardholder data environment (CDE)

Confidential, Hartford, CT

IT support

Responsibilities:

• Installing: Windows 7, Win 10 and Server 2008/2012/2016/2019
• Assembling/disassembling laptop and desktop computers
• Unpack new laptops/desktops install image and deploy equipment to users.
• Using windows easy transfer or user state migration tool or different utility software move data and setup to the new system
• Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols.
• Trouble shooting and problem solving.
• Hardware and software support.
• System backups.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Experience with an incident tracking/ticketing software system (Track-IT)
• Provide Remote assistance to end users for desktop
• Install VPN, anti-viruses and soft wares
• Install local and network printer
• Install and upgrade operating system
• Built laptop and tower
• Check SQL backups
• Set up/configure outlook2010
• Archive emails and Back up files
• Light Active Directory administration (password resets, unlocking accounts, etc.).
• Troubleshoot connectivity/network error and networking issue
• Provide front-line support for end-user hardware including laptops, monitors and printers
• Provide support for mobile devices including IOS and Android devices
• Order laptops, towers, printer etc.

Confidential, Hartford, CT

Office Assistant and Bookkeeper

Responsibilities:

• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
• Addressed customer problem/complaints
• General customer service support/ Take care of customers via email and phone
• Sorting and classifying of various type of payments
• Balanced deposits
• Issue monthly and value pass key card
• Enter daily cash report Data in the data base
• Adding customer information in Paris software and ensure payments
• Prepare daily and monthly shift reports
• Prepare validation and monthly recap
• Prepare check request to the customer based on the criteria