Data Analyst Resume Broomfield, CO - Hire IT People

SUMMARY

Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Level - headed and calm in stressful situations wif well-developed people skills.

TECHNICAL SKILLS

Platforms: Windows (7/8/10, Server 20120, Linux (Kali, Ubuntu)

Networking: OSI, TCP/IP, HTTP, HTTPS, SMTP, DNS, DHCP, VPN, LDAP, IPv6

Languages: PowerShell, BASH

Other Tools: Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Confidential

Data Analyst

Responsibilities:

Preparing reports for executive leadership thatTEMPeffectively communicate trends, patterns, and predictions using relevant data.
Collect data from a variety of sources.
Support data integrity initiatives. Handle confidential information responsibly to maintain PCI compliance.
Examine trends for clues to boost performance.
Performing statistical analysis of data

Confidential, Broomfield, CO

Network Operations Technician me

Responsibilities:

Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems.
Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocols.
Resolves complex infrastructure network problems involving power, network hardware, software, routers and terminals.
Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets.
Providing network, data systems management, and managed security services support.

Confidential, Centennial, CO

Gateway Support Specialist me

Responsibilities:

Ability to isolate problem source which may require the working wif internal telephony, system operations, application development and vendors to resolve problems.
Verifying and updating devices using point-to-point encryption is running on the primary PMS/POS server.
Using remote access software in order to assist in troubleshooting of processing transactions.
Assisting wif installation of EMV devices. dis includes verifying network connectivity by running tests which may include running transactions.
Setting up Administrator accounts for National customers.

Confidential, CO

Systems Support Specialist me

Responsibilities:

Provide system configurations and network diagnostics for national clients.
Provide senior support for business customers that can be experiencing networking issues, assisting wif downloads and configuration of software.
Performing account builds through Active directory.
Required to perform monthly data integrity testing.
Perform preventative maintenance on hardware systems and network.

Confidential, CO

Senior Technical Specialist

Responsibilities:

Receiving incoming calls and emails to provide support for internal and external Special Operations customers.
Placing outgoing calls as needed for projects and/or verification Support for video and access control systems to perform Interactive services such as guard tours for specialized clients.
Create and modify documents including correspondence, reports, drafts, memos and emails using Microsoft Office.
Proactively identify areas of opportunity for improved value-added services in resolving problems.