SUMMARY

• Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
• Level - headed and calm in stressful situations wif well-developed people skills.

TECHNICAL SKILLS

Platforms: Windows (7/8/10, Server 20120, Linux (Kali, Ubuntu)

Networking: OSI, TCP/IP, HTTP, HTTPS, SMTP, DNS, DHCP, VPN, LDAP, IPv6

Languages: PowerShell, BASH

Other Tools: Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Confidential

Data Analyst

Responsibilities:

• Preparing reports for executive leadership thatTEMPeffectively communicate trends, patterns, and predictions using relevant data.
• Collect data from a variety of sources.
• Support data integrity initiatives. Handle confidential information responsibly to maintain PCI compliance.
• Examine trends for clues to boost performance.
• Performing statistical analysis of data

Confidential, Broomfield, CO

Network Operations Technician me

Responsibilities:

• Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems.
• Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocols.
• Resolves complex infrastructure network problems involving power, network hardware, software, routers and terminals.
• Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets.
• Providing network, data systems management, and managed security services support.

Confidential, Centennial, CO

Gateway Support Specialist me

Responsibilities:

• Ability to isolate problem source which may require the working wif internal telephony, system operations, application development and vendors to resolve problems.
• Verifying and updating devices using point-to-point encryption is running on the primary PMS/POS server.
• Using remote access software in order to assist in troubleshooting of processing transactions.
• Assisting wif installation of EMV devices. dis includes verifying network connectivity by running tests which may include running transactions.
• Setting up Administrator accounts for National customers.

Confidential, CO

Systems Support Specialist me

Responsibilities:

• Provide system configurations and network diagnostics for national clients.
• Provide senior support for business customers that can be experiencing networking issues, assisting wif downloads and configuration of software.
• Performing account builds through Active directory.
• Required to perform monthly data integrity testing.
• Perform preventative maintenance on hardware systems and network.

Confidential, CO

Senior Technical Specialist

Responsibilities:

• Receiving incoming calls and emails to provide support for internal and external Special Operations customers.
• Placing outgoing calls as needed for projects and/or verification Support for video and access control systems to perform Interactive services such as guard tours for specialized clients.
• Create and modify documents including correspondence, reports, drafts, memos and emails using Microsoft Office.
• Proactively identify areas of opportunity for improved value-added services in resolving problems.