SUMMARY

• Dependable, multi - talented, highly motivated, customer focused, experienced IT professional dedicated to teh delivery of exceptional service.
• Consistently demonstrating a passion for inspiring, engaging, educating, and empowering clients.
• Particularly talented in teh areas of strategic problem solving, innovation, and early adoption of technology.

TECHNICAL SKILLS

• Office 365 Administration
• Windows Desktop (7 \ 8.1 \ 10)
• Windows Server (2k3 \ 2k8 \ 2k12)
• Mac OS X v10.x
• SharePoint site design & admin
• SharePoint Designer workflows
• InfoPath form design
• Active Directory Management
• Spiceworks
• Software deployment via LANDesk
• Linux (Ubuntu, Fedora, CentOS)
• Microsoft Exchange (2k3-365)
• Mobile Platforms (IOS, Android)
• Virtualization (VMware, Hyper-V)
• CISCO UCM (Call Manager)
• BMC Remedy ePolicy Orchestrator (McAfee)

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Technical Analyst

Responsibilities:

• Install and maintain software and hardware components
• User account administration (Windows\Citrix)
• Document system/environment changes
• Monitor system activities and health
• Desktop/Laptop deployment via SCCM
• Software Deployment via Landesk
• Cisco VPN, Active Directory Security
• Remote Administration
• Maintain high levels of customer interaction
• Cross-departmental process improvement
• Monitoring ticket queues
• Batch Scripting of fixes
• Design, deployment, and support of SharePoint sites
• Mobile device management (MobileIron)
• AV equipment support (AMX\Polycom)
• Racking and stacking Routers, Switches, and Servers

Confidential, Atlanta, GA

Senior Technical Analyst

Responsibilities:

• Malware threat detection and remediation
• Trend Analysis and Reporting (Incident\Problem Mgt.)
• Configuration Standards creation for system builds
• Image pool management via Symantec Ghost Console
• Patch Management, packaging, scripting, and deployment
• Trained onsite and remote staff
• Remote Administration
• SharePoint design and administration.
• Process development, automation, and documentation
• Server and Desktop Virtualization
• Developed workplace automation standards
• PC\Server\Software life cycle management
• Network Admin (Print, File, Web, and Storage)

Confidential, Atlanta, GA

Systems Engineer II

Responsibilities:

• Administration of mission critical servers
• Telecom and data circuit installation and troubleshooting
• Software Packaging, UAT, and distribution (PeopleSoft)
• Data Center Management and monitoring
• Deskside and remote support