Technical Analyst Resume
4.00/5 (Submit Your Rating)
Atlanta, GA
SUMMARY
- Dependable, multi - talented, highly motivated, customer focused, experienced IT professional dedicated to teh delivery of exceptional service.
- Consistently demonstrating a passion for inspiring, engaging, educating, and empowering clients.
- Particularly talented in teh areas of strategic problem solving, innovation, and early adoption of technology.
TECHNICAL SKILLS
- Office 365 Administration
- Windows Desktop (7 \ 8.1 \ 10)
- Windows Server (2k3 \ 2k8 \ 2k12)
- Mac OS X v10.x
- SharePoint site design & admin
- SharePoint Designer workflows
- InfoPath form design
- Active Directory Management
- Spiceworks
- Software deployment via LANDesk
- Linux (Ubuntu, Fedora, CentOS)
- Microsoft Exchange (2k3-365)
- Mobile Platforms (IOS, Android)
- Virtualization (VMware, Hyper-V)
- CISCO UCM (Call Manager)
- BMC Remedy ePolicy Orchestrator (McAfee)
PROFESSIONAL EXPERIENCE
Confidential, Atlanta, GA
Technical Analyst
Responsibilities:
- Install and maintain software and hardware components
- User account administration (Windows\Citrix)
- Document system/environment changes
- Monitor system activities and health
- Desktop/Laptop deployment via SCCM
- Software Deployment via Landesk
- Cisco VPN, Active Directory Security
- Remote Administration
- Maintain high levels of customer interaction
- Cross-departmental process improvement
- Monitoring ticket queues
- Batch Scripting of fixes
- Design, deployment, and support of SharePoint sites
- Mobile device management (MobileIron)
- AV equipment support (AMX\Polycom)
- Racking and stacking Routers, Switches, and Servers
Confidential, Atlanta, GA
Senior Technical Analyst
Responsibilities:
- Malware threat detection and remediation
- Trend Analysis and Reporting (Incident\Problem Mgt.)
- Configuration Standards creation for system builds
- Image pool management via Symantec Ghost Console
- Patch Management, packaging, scripting, and deployment
- Trained onsite and remote staff
- Remote Administration
- SharePoint design and administration.
- Process development, automation, and documentation
- Server and Desktop Virtualization
- Developed workplace automation standards
- PC\Server\Software life cycle management
- Network Admin (Print, File, Web, and Storage)
Confidential, Atlanta, GA
Systems Engineer II
Responsibilities:
- Administration of mission critical servers
- Telecom and data circuit installation and troubleshooting
- Software Packaging, UAT, and distribution (PeopleSoft)
- Data Center Management and monitoring
- Deskside and remote support