SUMMARY:

• Passionate network analyst with 10+ years in IT experience troubleshooting and problem - solving technical issues ranging from personal workstations to enterprise network firewalls, routers and switches in various topologies and solutions.
• dis passion always involves providing phenomenal customer service ensuring dat the Enterprise and baseline clients were satisfied and better informed of the issues at hand.

WORK EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Work on escalated Network Team support tickets pulling them from the ticketing software, namely, Service NOW and tan providing requestors with ETA on completion.
• Configure, install, maintain and support the company 3 tier architecture Enterprise Campus consisting of an access, distribution and Core.
• Configure, install, maintain and support the company Enterprise Internet Edge consisting of DIA routers and VPN termination.
• Configure, install, maintain and support the company Enterprise WAN Edge consisting of layer 3 MPLS connecting to all sites.
• Design, backup and maintain the enterprise network by incorporating high security perimeter devices, monitoring tools, and maintaining scalability and high convergence time.
• Maintain high scalability and performance by deploying, implementing, troubleshooting and problem solving the following:
• Network security devices: Cisco ASAs; Palo Alto; Meraki MX, Cisco ISE, Cisco Umbrella, SNORT, IPS/IDS, FTD, FMC, Cisco SNA, Cisco WSA, Cisco ESA,
• Routing devices: Cisco IOS XE routers, ASRs, ISRs, 4110,4300, 3900,2900
• Switching devices: Nexus 9K/7k/2k; Cisco Catalyst switches; Meraki MS switches
• Load balancers: F5 BIG IP, Geo DNS
• Wireless devices: MC Meraki APs, Cisco APs, WLAP, WAP and WLCs
• Network Operating systems: Cisco IOS XE, Nexus OS, Pan OS, Linux/Unix, Windows Server 8/12/16
• Overlay technologies: MPLS, DMVPN, Remote and Site-to-Site VPNs leveraging IPsec, SSL VPNs, Global Protect, VPLS, Metro E
• Dynamic routing protocols: BGP, EIGRP, OSPF, IS-IS
• Network security monitoring tools: Cisco ISE, Cisco Secure Network Analytics, Cisco Defense Orchestrator, Firemon, WSAs, Netbrain,
• Printers: Canon, Xerox, Lexmark
• Surveillance system: MV indoor and outdoor cameras
• Assisted in the integration of Secure Network Analytics (Stealthwatch) and Cisco ISE
• Assisted in the integration of TACACS++, Cisco ISE and Active Directory (AD)
• Assisted in creating VPN profiles and corresponding routing on Palos and ASAs
• Scripting and automation: Powershell, Python and Ansible

.Confidential

Network Engineer 1/CTA IV

Responsibilities:

• Creates case logs through Clarify ticketing, record information, establish resolution time, and call back expectations to follow up on issues, and escalate complex issues
• Configure topologies such as: Site to Site; Point to Point; Multipoint; Hub and Spoke in a Campus; Wireless Bridge or WLAN; Enterprise; Hierarchical
• Configure, troubleshoot and problem-solve issues with deployments including: VPN; DMVPN; MPLS; SDWAN, WLAN; VPLS;
• Configure, troubleshoot and problem solve issues arising from branch routers starting with small ISR 2900 to the large ASR4300 Enterprise size Cisco routers
• Troubleshoot and problem solve Meraki MX SDWAN and SDWAN with Velo Edges setup up in an Active/Standby solution with the Internet transport traffic load balancing in an Active/Active solution if their are 2 or more ISPs.
• Configure and troubleshoot load balancing whether on Internet-facing Cisco routers or Layer 3 devices sometimes using solutions such as Policy Based Routing; GBLP, IPSLA among others
• Configure, troubleshoot and problem solve issues with Cisco switches whether they has licensing for Cisco Catalyst layer 2 Lanbase, Layer 3 IPbase, IPServices, PoE,
• Configure data center switches like the Nexus 9K/7K extending onsite to a Nexus 2K (FEX) and the Meraki MS switches
• Configure, troubleshoot, and problem solve issues arising from Firewalls such as ASA either acting as just a Firewall or in transparency mode in Site-to-Site configured as Active/Standby or Active/Active; and other Firewalls are Meraki MX, Fortigate, Sonic Wall, and embedded IPS, IDS and UTMs leveraging CLI and Powershell, etc
• Monitor the network and troubleshoot leveraging tools such as PRTG
• Troubleshoot VoIP issues caused by QoS, jitter and latency on
• Troubleshoot wireless networks with both Meraki Access Points and Cisco Access Points whether they are configured in Bridged Mode or setup in a mesh with Lightweight Access Points connecting to a Wireless Lan Controller.

Confidential

IT Technician

Responsibilities:

• Configure, troubleshoot, maintain office network and working with individuals having any issues with:
• Connection to the Cisco SMB router 1900 and 3560 switches and any latency experienced either in different applications or when they hit their keystrokes
• Ran speed tests on the modem to make sure the ISP was providing the contracted speed
• Use Active Directory in Windows Server 2008 to reset end user passwords, delete those dat has left and add new users and equipment
• Maintain not only the Server Room but the office Dell desktops and workstations
• Install and configure Windows XP on desktops

Confidential

Technical Support Agent

Responsibilities:

• Provided technical support troubleshooting and problem solving VoIP issues for residential FiOS residential whether they were on a Windows or Mac platform
• Provided technical support troubleshooting and problem solving issues with uVerse fiber cable testing the AT & T modem as well as signal strength from the HUB or Point of Presence
• Provided technical support troubleshooting and configuring Blackberry phones checking signal and testing the touch buttons
• Provided technical support troubleshooting and problem solving residential customers issues with operating systems such as Windows and Mac OS on their desktops and workstation