Passionate network analyst with 10+ years in IT experience troubleshooting and problem - solving technical issues ranging from personal workstations to enterprise network firewalls, routers and switches in various topologies and solutions.
dis passion always involves providing phenomenal customer service ensuring dat the Enterprise and baseline clients were satisfied and better informed of the issues at hand.
Work on escalated Network Team support tickets pulling them from the ticketing software, namely, Service NOW and tan providing requestors with ETA on completion.
Configure, install, maintain and support the company 3 tier architecture Enterprise Campus consisting of an access, distribution and Core.
Configure, install, maintain and support the company Enterprise Internet Edge consisting of DIA routers and VPN termination.
Configure, install, maintain and support the company Enterprise WAN Edge consisting of layer 3 MPLS connecting to all sites.
Design, backup and maintain the enterprise network by incorporating high security perimeter devices, monitoring tools, and maintaining scalability and high convergence time.
Maintain high scalability and performance by deploying, implementing, troubleshooting and problem solving the following:
Surveillance system: MV indoor and outdoor cameras
Assisted in the integration of Secure Network Analytics (Stealthwatch) and Cisco ISE
Assisted in the integration of TACACS++, Cisco ISE and Active Directory (AD)
Assisted in creating VPN profiles and corresponding routing on Palos and ASAs
Scripting and automation: Powershell, Python and Ansible
Network Engineer 1/CTA IV
Creates case logs through Clarify ticketing, record information, establish resolution time, and call back expectations to follow up on issues, and escalate complex issues
Configure topologies such as: Site to Site; Point to Point; Multipoint; Hub and Spoke in a Campus; Wireless Bridge or WLAN; Enterprise; Hierarchical
Configure, troubleshoot and problem-solve issues with deployments including: VPN; DMVPN; MPLS; SDWAN, WLAN; VPLS;
Configure, troubleshoot and problem solve issues arising from branch routers starting with small ISR 2900 to the large ASR4300 Enterprise size Cisco routers
Troubleshoot and problem solve Meraki MX SDWAN and SDWAN with Velo Edges setup up in an Active/Standby solution with the Internet transport traffic load balancing in an Active/Active solution if their are 2 or more ISPs.
Configure and troubleshoot load balancing whether on Internet-facing Cisco routers or Layer 3 devices sometimes using solutions such as Policy Based Routing; GBLP, IPSLA among others
Configure, troubleshoot and problem solve issues with Cisco switches whether they has licensing for Cisco Catalyst layer 2 Lanbase, Layer 3 IPbase, IPServices, PoE,
Configure data center switches like the Nexus 9K/7K extending onsite to a Nexus 2K (FEX) and the Meraki MS switches
Configure, troubleshoot, and problem solve issues arising from Firewalls such as ASA either acting as just a Firewall or in transparency mode in Site-to-Site configured as Active/Standby or Active/Active; and other Firewalls are Meraki MX, Fortigate, Sonic Wall, and embedded IPS, IDS and UTMs leveraging CLI and Powershell, etc
Monitor the network and troubleshoot leveraging tools such as PRTG
Troubleshoot VoIP issues caused by QoS, jitter and latency on
Troubleshoot wireless networks with both Meraki Access Points and Cisco Access Points whether they are configured in Bridged Mode or setup in a mesh with Lightweight Access Points connecting to a Wireless Lan Controller.
Configure, troubleshoot, maintain office network and working with individuals having any issues with:
Connection to the Cisco SMB router 1900 and 3560 switches and any latency experienced either in different applications or when they hit their keystrokes
Ran speed tests on the modem to make sure the ISP was providing the contracted speed
Use Active Directory in Windows Server 2008 to reset end user passwords, delete those dat has left and add new users and equipment
Maintain not only the Server Room but the office Dell desktops and workstations
Install and configure Windows XP on desktops
Technical Support Agent
Provided technical support troubleshooting and problem solving VoIP issues for residential FiOS residential whether they were on a Windows or Mac platform
Provided technical support troubleshooting and problem solving issues with uVerse fiber cable testing the AT & T modem as well as signal strength from the HUB or Point of Presence
Provided technical support troubleshooting and configuring Blackberry phones checking signal and testing the touch buttons
Provided technical support troubleshooting and problem solving residential customers issues with operating systems such as Windows and Mac OS on their desktops and workstation