SUMMARY:

• To give 17+ years of Self Driven, collaborative IT professionalism, experiences knowledge & Discipline of applying hardware and software designs, implementations, operational administration, and troubleshooting knowledge, skill, and abilities. while providing highly successful efficient strategic solutions and documentation.

PROFESSIONAL EXPERIENCE:

Confidential

Customer Engineer

Responsibilities:

• Proven subjects matter expertise in the realm of Windows desktop (Windows 10 19 H2), Windows 11, Windows Server (2012 R2, 2016 and 2019), cloud - based Linux distributions: Red Hat, SUSE, Ubuntu, CentOS, managed intellectual property (guidance & knowledge transfer), OS’s deployments, infrastructure design, migrations, upgrades, feature installation, patching, policy management, Documenting and troubleshooting for more than 320 Enterprise & D Confidential Centers environments over a 3-year span.
• Proficient Enterprise expertise with Implementations, Troubleshooting, Migrating & managing platforms such as Active directory Domain services, Azure AD Connect, Azure Active directory, Microsoft 365 admin center, Office 365 Security & Compliance, Microsoft Teams admin center, Microsoft 365 compliance center, Microsoft Endpoint manager Admin Center, System Center Configuration Manager, VDI environments (Hyper V, VM ware, Citrix, and Azure Virtual Desktop), SQL Server Management Studio MBAM (Microsoft BitLocker Administration and Monitoring 2.5)
• Performing Microsoft 0365, PKI, Windows Client, Windows Server, and SQL Server Security Compliance assessments and workshop level sessions for currently over 100 enterprise Customers
• Best practice-based guidance forMicrosoft Azure Cloud based PlatformStrategies, implementation, and support for new and existing Enterprise customers cloud computing technologies.
• Experienced working knowledge supporting (IaaS, SaaS and PaaS) Architecture and design for the following services & offerings. Storage accounts, Application Insights, resource groups, virtual machines, Azure Virtual Desktop, blob storage, Azure file shares, D Confidential Factory, Traffic Manager, recovery services vaults, network watcher, virtual networks, route tables, public IP address, virtual network gateways, CDN profiles, Event Hubs, container instances, D Confidential bricks, Multi-factor authentication, Single Sign On, Azure Monitor, public IP address, network security groups, Azure DNS zones, Azure Back up, Key Vault, App Pools, Host Pools, Azure Synapse Analytics, Azure Pipelines, ARM template deployments, Azure Devops, Azure Analysis Services, Network Monitor, Azure ExpressRoute, Kubernetes, App service Plans, RBAC roles, authentication methods, Conditional Access Polices for users, groups and devices
• Basic hands-on experience working with Kusto, Azure CLI, Azure Storage Explorer and PowerShell
• Experienced d Confidential base design, deployment and Analysis using SQL Server (2012, 2014, 2016 and 2017) SSRS, Reporting Services and SQL Server Agent.
• Performed tier 3 critical situation & high-level troubleshooting support responses for over 50 Enterprise Customers.
• Provide Solutions. For Microsoft related Challenges based on SLA’s & OLA’s at a 97.7 percent with a customer satisfaction score 98.3 percent

Confidential

System Engineer-Consultant

Responsibilities:

• Providing L3/L2 Systems Administration and support for small to Midsize business geographically located in South east region.
• Built New domain Controllers, SQL and Apps Servers on Virtual Platforms (Hyper V and VMware ESXi) using Windows server 2012 R2 and Server 2016.
• Configured Vlan’s, Wlans, Interfaces, Site-to-Site IPSEC VPN’s, SSL VPN’s High Availability and Various Implementations for Network Firewall devices, Switches and Wireless Access Points.
• Management Consoles experience: AppAssure Backup Management, Datto Backup Management, Aerohive Hive manager, Cisco Meraki Dashboard, SonicWall Global Management Systems, Forti Cloud, Forti Manager VM 64, WatchGuard System Manager.
• Providing Successful Debugging, Maintenance, Configuration, Installations, Management, Monitoring and troubleshooting for network-based devices such as: FortiGate 60E firewalls, Watch Guard M400 firewalls, FortiGate 90D firewalls, FortiGate 200D firewalls, SonicWALL 2650 firewalls, Edgewater Edge Marc 2900e Firewalls, Watch

Confidential

Network Administrator

Responsibilities:

• Successfully migration of Juniper Platform and devices (Juniper SRX650, Juniper SRX240, Juniper Netscreen 208 and
• Installed and configured BIG-IP Virtual Edition’s for PRD and DEV environments. directly implementing and updating nodes, Pools, Vip’s, Self Ip’s, Snats, irules, iapps, routes, route domains, updates and hotfixes.
• Experience and daily usage of the following Software Tools: Splunk Enterprise 7.0, Thycothic Secret server, Network Weathermap with Cacti plugins, SCOM, SolarWinds IP Address Manager, NetFlow Traffic Analyzer, Windows Server 2016 IP Address Management (IPAM), Wireshark, putty, FortiExplorer, FortiClient, FortiConverter, super putty, jperf and iperf.
• Network Management Consoles and devices experience: Juniper Platform and devices (Junos Space, Juniper SRX650, Juniper SRX240, Juniper Netscreen 208, Juniper EX T and Juniper SRX210) Fortinet firewalls platforms & devices (Fortimanager VM64, FortiGate 90D, FortiGate 100D, FortiGate 200D, FortiGate 300D) Confidential
• Type of Devices Racked/Stacked/Connected/decommissioned: Juniper SRX650, Juniper SRX240, Juniper Netscreen 208, Juniper EX T, Juniper SRX210, FortiGate 90D, FortiGate 100D, FortiGate 200D, FortiGate 300D,

Confidential

Business Systems Sr. Analyst

Responsibilities:

• Implement solutions while performing administration, monitoring, configurations, troubleshooting and installations of Juniper (Net screen ISG2000), SME models (srx100, srx210, srx220, srx240, srx650), Telco models (srx3400, srx3600, srx5600, srx5800) Checkpoint (Nokia IP Platforms & Models IP130, IP330 (Diskless IP300), IP260, IP265, (Diskless IP740) Firewall Devices, Jumpservers, CLI’s platforms and FireMon Security Manager for managed Client Confidential .
• Responsible for Firewall PID & Rule Redacting, Peer review, remediation, object removal, and object additions
• Disable and rule deletions for 15,000 Plus Rule’s, verify open paths that may be acceptable to cyber-attacks
• Monitor & resolve network outages, offline devices and events in collaboration with Secure Works S.O.C for client, Confidential, consisting of over 400 Firewalls
• Support for routing protocols, (BGP, RIP and RIPv2, ISIS, EIGRP, OSPF), High Availability protocols (NSRP, HSRP, VRRP, other multicast HA protocols), Authentication protocols (TACACS, RADIUS, LDAP, Active Directory, SMB),

Confidential

NOC Tier 2 Helpdesk Engineer

Responsibilities:

• Supported Server, Network, PC administration and escalation support. consisting of implementation, migrations, deployment, Software & hardware break-Fix, Debugging, Configuring, maintenance, documenting, Updating, triaging, troubleshooting, device imaging and PC repair for more than 160 small business clients ( Primary devices: desktop, laptop, printers, scanners Virtual Machine’s, virtual servers Physical Server’s, Cisco routers and Switches ) additional troubleshooting for but not limited to Thin Clients, hubs, Mobile devices, Voice over I.p, ( Platforms include Mitel, Cisco and Shortel) Storage devices (such as Nas and San storage devices), Bluetooth devices, UPS, Firewall’s, ( Firewall’s include Windows Firewalls, Watch guard, Sonic wall and Fortinet).
• Successfully analyzed, researched, configured and troubleshoot resolutions for over a 2200 users over a scope of 1500 workstations, 60 Servers related Platforms (Rack mounted, Standalone & Virtual) Network security related devices (WatchGuard Firebox appliances, SonicWALL appliances and Fortinet), Network, Standalone and cloud based Printers, Mitel and Cisco Voice over internet protocol related appliances and communication units and hundreds of mobile device (Tablets, Phones Etc.) in a team orientated solutions environment.
• Supported Platforms, applications and software but not limited to, Microsoft Server ( Operating system Versions: 2003 SBS, 2008R2 and 2012R2), Microsoft System Center Configuration Manager (SCCM Version: 2007 and 2012), Systems Applications and Products in D Confidential Processing(SAP), Microsoft Exchange Server ( Versions: 2003, 2007, 2010 and 2013 ), SQL Server 2008 R2, Microsoft Office 365 admin tool Portal, Intermedia (Hosted

Confidential

ITSM Tier 2 Helpdesk Specialist

Responsibilities:

• Manager, Crystal Reports, IRIS, ICE, Microsoft Share point, Juniper VPN client, Analyze IT, Coast, Corel DRAW
• Graphics Suite 7&6, Sudaan, Putty, Tera Term, Roxio, Rapid, PCX ware SAS, Microsoft Deployment Toolkit, Lite
• Touch, Create IT, Dell Asset Tool, Symantec Encryption Management Server, Microsoft System Center
• Configuration Manager (SCCM Versions 2007 and 2012), Apple configurator,, Systems Applications and Products in D Confidential Processing(SAP),VM ware, Oracle software, Any Connect VPN software, Microsoft Windows vista, windows XP, Internet explorer, Firefox browser, Google Chrome, Windows 7, Windows 8, Microsoft Server
• 2008 & Microsoft Server 2012, Microsoft Lync, Good, MDM, HP Helpdesk Manager, Windows Remote
• Desktop, vSphere, Symantec End Point, Symantec PGP, Linux, Android operating systems Apple operating systems (Leopard, Snow leopard, Lion, Mountain Lion and Maverick) SQL Server R2, and various other thick and thin client software applications and products.

Confidential

Technical Engineer

Responsibilities:

• Provided support for Network configuration, Application support, troubleshooting, device imaging,, PC repair, c Confidential loging, Logistics management and Deployment for more than 1330 users in over 80 branches word wide ( Primary devices: desktop, laptop, routers, Physical server’s, Virtual Machine’s virtual servers and switches ) additional troubleshooting for but not limited to printers, scanners, Thin Clients, hubs, Mobile devices (For but not limited to Blackberry Devices, Android devices and Apple devices), Voice over I.p, Storage devices (such as Nas and San storage devices),Bluetooth devices, UPS, Firewall’s, Storage and Limited Security System (cameras) support as well.
• Orchestrated and implemented configuring and deploying over 50 Windows 7&8 based PC’s (Desktop and Laptops) using Microsoft Deployment Toolkit, and Lite Touch, 24 Mac Book Pros (using Acronis for imaging ), 200 plus apple mobile devices (IPad air models 1 and 2’s IPhone Models 4,5, & 6 and IPad mini’s using the apple

Confidential

Help Desk Tier 2 IT Service Manager

Responsibilities:

• Provided tier 2 Help Desk Support for configuration, troubleshooting, reimaging, repair, install, c Confidential loging, uninstalling, hardware and software issues for more than 2500 plus users within a 12-month span
• Provided Resolutions for over 1800 customer IT related issues in regards to installing and configuring software applications and Platforms for but not limited to Microsoft office (Versions 2010 and 2013), Microsoft Deployment