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Scom & Monitoring Specialist Resume

Objective

  • To secure an IT System admin/ Analyst role in a challenging and dynamic work environment focusing on ensuring IT & Business alignment.

SUMMARY

  • Over all 6+ years of IT experience IT System Admin/ SCOM Consultant
  • SCOM Administration, management and over all optimization of SCOM environment
  • SCOM 2012 R2 deployment, configuration and administration in an enterprise level infrastructure
  • SCOM 2019 deployment, configuration and administration in an enterprise level infrastructure
  • Resolution of critical alerts and kept teh uptime according to SLA
  • Set up alerts/ thresholds of monitors according to teh customers’ requirements
  • Proactively monitor system performance to ensure optimization of teh server hosts.
  • IT infrastructure and application monitoring platforms services administration
  • Managed resource pools, accounts, configured alert thresholds
  • Import/Export Management Packs and override for monitoring various servers/ Os/ application
  • Done RCA for various critical issues triggered by SCOM Windows Servers 2008, 2012 R2, 2016 and 2019
  • Performed system administration duties which include diagnosing and resolving hardware, software, networking, and system issues when they arise.
  • Analyze, support, manage, optimize and maintained teh configuration /installation of teh Servers include, but not limited to, patch updates, hardware replacements,
  • Coordinate and worked wif Microsoft vendor and other vendors for advance level critical troubles resolution
  • Deploy, monitor and maintain Microsoft Active Directory and perform domain functions (create/delete users, computers, servers, printers and other shared network resources, etc.)
  • Initiated and participated in identifying opportunities for business process redesign utilizing business systems delivered applications and modules
  • Technical assistance to users, resolution and prevention of problems in a 7x24 production environment, systems capacity planning and recommendation of solutions to overcome resource constraints, systems level software installation and updates.
  • Planned/ designed of VMware/Windows Servers including Citrix infrastructure
  • Documentation & Analysis of business needs, application, and hardware and software requirements
  • Used Microsoft Team, Skype for Business, Google Hangout, Go to meeting, Office 365 and SharePoint for business communication
  • Knowledge of applications, packages, OS image creation and deployment through SCCM
  • Knowledge of change management, Problem management and root cause analysis, Governance scorecard, Patch and Inventory management, and Audit responses
  • Understanding of Cloud solutions including Microsoft Azure, SharePoint Online and OneDrive.
  • Knowledge of installation/ configuration of Linux + Red Hat, Ubuntu, CentOS,

AREAS OF EXPERTISE

  • Technical Analysis of IT infrastructure for business/organization requirement
  • Administered Configuration of SCOM to Monitor Analytic Platform System
  • Microsoft SQL Server 2012 R2 Installation, Configuration and troubleshoot
  • AWS,XAXD, Designing, Administering and Supporting Citrix XenApp and Citrix XenDesktop
  • Splunk, search & reporting, setting and scheduling alerts
  • Designing, Implementing, Administering and Supporting Microsoft Active Directory 2019,2016, 2012R2, 2010, 2008R2,2003
  • Validate patches and security policies for enterprise tools and operating systems.
  • Grant permissions to allow responsible groups to manage resources and work queues
  • Utilized verbal and written communication skills to maintain accurate system documentation and provide training as required.
  • Managed customer satisfaction through TEMPeffectively communicating and managing customer expectations
  • Administered Problem Management process and knowledge of key metrics (MTBF, Problem Cycle time) and led post incident reviews for resolution and business compliance
  • Virtualization experience on VMWare/Hyper - V VMware ESXi 5, 6
  • Window Server OS, Windows Desktop OS, Confidential, OS, Microsoft Exchange
  • DHCP and DNS, Windows services such as Active-Directory and Group policy
  • Administration and configuration of Microsoft System Center Operation Manager (SCOM) for monitoring IT Infrastructure environment
  • Microsoft Active Directory, SCOM, SCVMM, SCCM, Service Now and Auto task
  • Microsoft Exchange 2016/2013/2010
  • SQL Server & Webserver implementation experience
  • Administered Solar Winds for monitoring of servers/network devices
  • Knowledge of Java or Python, Python, PHP iSCSi & FC, SAN,NAS Storage, Creation of VM on Hyper-V Hosts
  • Deploy, monitor and maintain LAN/WAN/WLAN devices and links (routers, switches, wireless access points, VPN tunnels, etc.
  • ITIL methodologies, wif a focus on incident and problem management
  • Private, hybrid and public cloud services
  • Design, installation, configuration, administration, and troubleshooting
  • Disaster Recovery Management - Backup, restore, & failover
  • Live Migration and infrastructure upgrade experience. Tripwire Enterprise and Log Center
  • Knowledge of PowerShell
  • Good understanding of network technologies such as TCP/IP, Internet protocols Interpersonal Skills
  • Able to work independently or wif minimum supervision
  • Consistently assumes responsibility to complete assigned tasks
  • Standard Operational Procedure (SOP’s) compliance
  • Excellent analytical and communication skills
  • Punctual, reliable, fast learner and good team player
  • Exceptional administrative skills for people management, meetings and coordination wif clients
  • Strong communication (verbal/written) skills where utilized for interaction wif both technical & non-technical stakeholders; and produced written technical documentation for presentation
  • Critical thinker while dealing wif customers and delivering different products
  • Worked in an Enterprise and Solution Architecture team and other business leads to establish scalable server and storage solutions.

PROFESSIONAL EXPERIENCE

SCOM & Monitoring Specialist

Confidential

Responsibilities:

  • My role involved in analysis, design, development, testing, deployment and support of SCOM, and other monitoring tool's infrastructure, custom integrations, object models, topologies, dashboards, reports and alerts.
  • Initiated analysis for business requirement and tan planned according to need of customers
  • Designed, tune and build monitoring solution and configuration based on business requirement
  • Install and configure agents and management packs for SCOM and endpoints
  • Manage end to end project cycle from monitoring requirement gathering, design, implementation, testing to deployment
  • Managed Microsoft System Center Operation Manager (SCOM), Installed, configured and trouble shoot
  • Installed, administered and managed MS SQL Server 2012R2
  • Provided technical support to teh users and executives wif simple to complex network, desktop and/or server issues over teh phone and on site in person,
  • 7x24 on-call support and engagement wif team via pager Duty
  • Created documents in Confluence and shared wif team members/customers

SCOM Admin

Confidential

Responsibilities:

  • This role was involved in analysis, design, development, testing, deployment and support of SCOM, and other monitoring tool's infrastructure, custom integrations, object models, topologies, dashboards, reports and alerts.
  • Initiated analysis for business requirement and tan planned according to need of customers
  • Designed, tune and build monitoring solution and configuration based on business requirement
  • Install and configure agents and management packs for SCOM and endpoints
  • Manage end to end project cycle from monitoring requirement gathering, design, implementation, testing to deployment
  • Managed Microsoft System Center Operation Manager (SCOM), Installed, configured and trouble shoot
  • Installed, administered and managed MS SQL Server 2012R2
  • Provided technical support to teh users and executives wif simple to complex network, desktop and/or server issues over teh phone and on site in person,
  • Documented and performed Server maintenance procedures including patching/upgrade of systems, operating systems and software during schedules maintenance window during or after business hours.
  • Applied ITIL framework & practices of Change Management.
  • Used Microsoft Team, Skype for Business, Google Hangout, Go to meeting, Office 365 and SharePoint for business communication
  • Consulted for recommendations to purchase hardware and software on requirements
  • 2nd and 3rd level support and troubleshooting for Server/ Desktop related SCOM, Microsoft Window Servers 2016, 2012 R2, 2019
  • Consulted wif business and IT partners to implement needed projects wifin designated time frame
  • Installed, configured, monitored, maintained, and administrated physical ESXi servers and VMware virtual machines

Monitoring Specialist

Confidential

Responsibilities:

  • Designed, manage and maintained System Center Operations Manager (SCOM) for monitoring teh IT infrastructure resources
  • Managed resource pools, accounts, configured alert thresholds
  • Import/Export Management Packs for monitoring various servers/ Os/ application
  • Done RCA for various critical issues triggered by SCOM
  • Designed and Implemented SCOM 2012 R2 environment wif multiple management groups monitoring large scale servers/ devices
  • Installed, configured MS SQL Server for SCOM environment
  • Assisted team Lead for coordination, planning, scheduling and prioritizing project activities for client requirements
  • Ensured Stability, Reliability & Performance metrics for business compliance and management
  • Technical assistance to users, resolution and prevention of problems in a 7x24 production environment, systems capacity planning and recommendation of solutions to overcome resource constraints, systems level software installation and updates.
  • Support, Manage, Optimize and Maintain teh configuration and installation of teh servers/Desktop, to include, but not limited to, patch updates, hardware replacements, wif spares provided by vendor
  • Analyzed tickets related for servers / vms/ calls for Servers, Network & Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation
  • Applied ITIL framework & practices of change management
  • Monitor and manage system performance and availability of third party applications
  • Maintained, upgrade, and install all applications to ensure minimal downtime
  • Created documentation related to installation, configuration and support of applications
  • Managed Network Servers & Desktop Devices (hardware and software) incidents through to resolution

SCOM Administrator

Confidential

Responsibilities:

  • Daily duties included Level 2 support of facilities and to assist wif setup of new users accounts and troubleshoots for smooth function of business,
  • Led numerous projects as per requirement of teh organization, like AD upgrades, Window Server 2012 R2 to 2016 and VM migration,
  • Managed and maintained server disaster recovery including planning, implementation, maintenance and testing
  • Installed and configured SCOM (Microsoft System Center Configuration Manager)
  • Installed /configured MS SQL Server 2012/ 2017 for SCOM environment
  • Maintained systems integrity through change control and problem management procedures and communication wif internal customers
  • Responded to client requests via telephone, email, and desktop remote users access,
  • Provided support to Level Level 2 techs wifin teh IT Department, whenever required,

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