Objective

• To secure an IT System admin/ Analyst role in a challenging and dynamic work environment focusing on ensuring IT & Business alignment.

SUMMARY

• Over all 6+ years of IT experience IT System Admin/ SCOM Consultant
• SCOM Administration, management and over all optimization of SCOM environment
• SCOM 2012 R2 deployment, configuration and administration in an enterprise level infrastructure
• SCOM 2019 deployment, configuration and administration in an enterprise level infrastructure
• Resolution of critical alerts and kept teh uptime according to SLA
• Set up alerts/ thresholds of monitors according to teh customers’ requirements
• Proactively monitor system performance to ensure optimization of teh server hosts.
• IT infrastructure and application monitoring platforms services administration
• Managed resource pools, accounts, configured alert thresholds
• Import/Export Management Packs and override for monitoring various servers/ Os/ application
• Done RCA for various critical issues triggered by SCOM Windows Servers 2008, 2012 R2, 2016 and 2019
• Performed system administration duties which include diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Analyze, support, manage, optimize and maintained teh configuration /installation of teh Servers include, but not limited to, patch updates, hardware replacements,
• Coordinate and worked wif Microsoft vendor and other vendors for advance level critical troubles resolution
• Deploy, monitor and maintain Microsoft Active Directory and perform domain functions (create/delete users, computers, servers, printers and other shared network resources, etc.)
• Initiated and participated in identifying opportunities for business process redesign utilizing business systems delivered applications and modules
• Technical assistance to users, resolution and prevention of problems in a 7x24 production environment, systems capacity planning and recommendation of solutions to overcome resource constraints, systems level software installation and updates.
• Planned/ designed of VMware/Windows Servers including Citrix infrastructure
• Documentation & Analysis of business needs, application, and hardware and software requirements
• Used Microsoft Team, Skype for Business, Google Hangout, Go to meeting, Office 365 and SharePoint for business communication
• Knowledge of applications, packages, OS image creation and deployment through SCCM
• Knowledge of change management, Problem management and root cause analysis, Governance scorecard, Patch and Inventory management, and Audit responses
• Understanding of Cloud solutions including Microsoft Azure, SharePoint Online and OneDrive.
• Knowledge of installation/ configuration of Linux + Red Hat, Ubuntu, CentOS,

AREAS OF EXPERTISE

• Technical Analysis of IT infrastructure for business/organization requirement
• Administered Configuration of SCOM to Monitor Analytic Platform System
• Microsoft SQL Server 2012 R2 Installation, Configuration and troubleshoot
• AWS,XAXD, Designing, Administering and Supporting Citrix XenApp and Citrix XenDesktop
• Splunk, search & reporting, setting and scheduling alerts
• Designing, Implementing, Administering and Supporting Microsoft Active Directory 2019,2016, 2012R2, 2010, 2008R2,2003
• Validate patches and security policies for enterprise tools and operating systems.
• Grant permissions to allow responsible groups to manage resources and work queues
• Utilized verbal and written communication skills to maintain accurate system documentation and provide training as required.
• Managed customer satisfaction through TEMPeffectively communicating and managing customer expectations
• Administered Problem Management process and knowledge of key metrics (MTBF, Problem Cycle time) and led post incident reviews for resolution and business compliance
• Virtualization experience on VMWare/Hyper - V VMware ESXi 5, 6
• Window Server OS, Windows Desktop OS, Confidential, OS, Microsoft Exchange
• DHCP and DNS, Windows services such as Active-Directory and Group policy
• Administration and configuration of Microsoft System Center Operation Manager (SCOM) for monitoring IT Infrastructure environment
• Microsoft Active Directory, SCOM, SCVMM, SCCM, Service Now and Auto task
• Microsoft Exchange 2016/2013/2010
• SQL Server & Webserver implementation experience
• Administered Solar Winds for monitoring of servers/network devices
• Knowledge of Java or Python, Python, PHP iSCSi & FC, SAN,NAS Storage, Creation of VM on Hyper-V Hosts
• Deploy, monitor and maintain LAN/WAN/WLAN devices and links (routers, switches, wireless access points, VPN tunnels, etc.
• ITIL methodologies, wif a focus on incident and problem management
• Private, hybrid and public cloud services
• Design, installation, configuration, administration, and troubleshooting
• Disaster Recovery Management - Backup, restore, & failover
• Live Migration and infrastructure upgrade experience. Tripwire Enterprise and Log Center
• Knowledge of PowerShell
• Good understanding of network technologies such as TCP/IP, Internet protocols Interpersonal Skills
• Able to work independently or wif minimum supervision
• Consistently assumes responsibility to complete assigned tasks
• Standard Operational Procedure (SOP’s) compliance
• Excellent analytical and communication skills
• Punctual, reliable, fast learner and good team player
• Exceptional administrative skills for people management, meetings and coordination wif clients
• Strong communication (verbal/written) skills where utilized for interaction wif both technical & non-technical stakeholders; and produced written technical documentation for presentation
• Critical thinker while dealing wif customers and delivering different products
• Worked in an Enterprise and Solution Architecture team and other business leads to establish scalable server and storage solutions.

PROFESSIONAL EXPERIENCE

SCOM & Monitoring Specialist

Confidential

Responsibilities:

• My role involved in analysis, design, development, testing, deployment and support of SCOM, and other monitoring tool's infrastructure, custom integrations, object models, topologies, dashboards, reports and alerts.
• Initiated analysis for business requirement and tan planned according to need of customers
• Designed, tune and build monitoring solution and configuration based on business requirement
• Install and configure agents and management packs for SCOM and endpoints
• Manage end to end project cycle from monitoring requirement gathering, design, implementation, testing to deployment
• Managed Microsoft System Center Operation Manager (SCOM), Installed, configured and trouble shoot
• Installed, administered and managed MS SQL Server 2012R2
• Provided technical support to teh users and executives wif simple to complex network, desktop and/or server issues over teh phone and on site in person,
• 7x24 on-call support and engagement wif team via pager Duty
• Created documents in Confluence and shared wif team members/customers

SCOM Admin

Confidential

Responsibilities:

• This role was involved in analysis, design, development, testing, deployment and support of SCOM, and other monitoring tool's infrastructure, custom integrations, object models, topologies, dashboards, reports and alerts.
• Initiated analysis for business requirement and tan planned according to need of customers
• Designed, tune and build monitoring solution and configuration based on business requirement
• Install and configure agents and management packs for SCOM and endpoints
• Manage end to end project cycle from monitoring requirement gathering, design, implementation, testing to deployment
• Managed Microsoft System Center Operation Manager (SCOM), Installed, configured and trouble shoot
• Installed, administered and managed MS SQL Server 2012R2
• Provided technical support to teh users and executives wif simple to complex network, desktop and/or server issues over teh phone and on site in person,
• Documented and performed Server maintenance procedures including patching/upgrade of systems, operating systems and software during schedules maintenance window during or after business hours.
• Applied ITIL framework & practices of Change Management.
• Used Microsoft Team, Skype for Business, Google Hangout, Go to meeting, Office 365 and SharePoint for business communication
• Consulted for recommendations to purchase hardware and software on requirements
• 2nd and 3rd level support and troubleshooting for Server/ Desktop related SCOM, Microsoft Window Servers 2016, 2012 R2, 2019
• Consulted wif business and IT partners to implement needed projects wifin designated time frame
• Installed, configured, monitored, maintained, and administrated physical ESXi servers and VMware virtual machines

Monitoring Specialist

Confidential

Responsibilities:

• Designed, manage and maintained System Center Operations Manager (SCOM) for monitoring teh IT infrastructure resources
• Managed resource pools, accounts, configured alert thresholds
• Import/Export Management Packs for monitoring various servers/ Os/ application
• Done RCA for various critical issues triggered by SCOM
• Designed and Implemented SCOM 2012 R2 environment wif multiple management groups monitoring large scale servers/ devices
• Installed, configured MS SQL Server for SCOM environment
• Assisted team Lead for coordination, planning, scheduling and prioritizing project activities for client requirements
• Ensured Stability, Reliability & Performance metrics for business compliance and management
• Technical assistance to users, resolution and prevention of problems in a 7x24 production environment, systems capacity planning and recommendation of solutions to overcome resource constraints, systems level software installation and updates.
• Support, Manage, Optimize and Maintain teh configuration and installation of teh servers/Desktop, to include, but not limited to, patch updates, hardware replacements, wif spares provided by vendor
• Analyzed tickets related for servers / vms/ calls for Servers, Network & Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation
• Applied ITIL framework & practices of change management
• Monitor and manage system performance and availability of third party applications
• Maintained, upgrade, and install all applications to ensure minimal downtime
• Created documentation related to installation, configuration and support of applications
• Managed Network Servers & Desktop Devices (hardware and software) incidents through to resolution

SCOM Administrator

Confidential

Responsibilities:

• Daily duties included Level 2 support of facilities and to assist wif setup of new users accounts and troubleshoots for smooth function of business,
• Led numerous projects as per requirement of teh organization, like AD upgrades, Window Server 2012 R2 to 2016 and VM migration,
• Managed and maintained server disaster recovery including planning, implementation, maintenance and testing
• Installed and configured SCOM (Microsoft System Center Configuration Manager)
• Installed /configured MS SQL Server 2012/ 2017 for SCOM environment
• Maintained systems integrity through change control and problem management procedures and communication wif internal customers
• Responded to client requests via telephone, email, and desktop remote users access,
• Provided support to Level Level 2 techs wifin teh IT Department, whenever required,