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It Support Specialist Resume

Novi, MichigaN

SUMMARY

  • Seeking a position within an organization to gain noledge and progress in the IT field.
  • Excellent communication, interaction and relationship - building skills acquired through direct customer-service positions and opportunities to perform volunteer work
  • High level skills with Microsoft Office products, including Azure.
  • Highly dependable and adaptable, thrives in challenging situations by utilizing a positive take-charge attitude
  • Ability to manage a team through a project with success
  • Strong noledge of basic computer networking devices
  • Ability to troubleshoot Windows based systems
  • Base noledge of Cloud based systems including VMWare and Azure

PROFESSIONAL EXPERIENCE

Confidential, Novi, Michigan

IT Support Specialist

Responsibilities:

  • Successfully managed physical hardware side of company wide desktop deployment during core software changeover project
  • Managed company wide deployment of remote workers in assigning work from home machines and brief training of how to use VPN during COVID-19 Pandemic
  • Strong noledge of Windows 10, Office 365, Active Directory, and Meraki Systems
  • Base noledge of cybersecurity concepts
  • Project Lead on many IT Related projects throughout the company

Confidential, Novi, Michigan

Loan Specialist

Responsibilities:

  • Originate personal unsecured loans, personal secured loans, and process loan documentation accordingly
  • Work closely with other departments to ensure member service is preformed satisfactory
  • Currently working on the new Keystone Core Conversion team
  • Effectively using Excel to view, edit, and create reports

Confidential, Brighton, Michigan

Member Experience Associate

Responsibilities:

  • Originated personal unsecured loans, personal secured loans, and process loan documentation accordingly
  • Lead team member of on-stage release of new Commercial Online Banking and communicated all issues to project management team
  • Specialized in Commercial account support with emphasis on Commercial Digital Banking
  • Utilized LivePerson chat and email system to provide member support
  • Analyzed and improved processes within digital communications suite to maximize efficiency
  • Assisted members with technological needs, and effectively problem solve any member issues or concerns

Confidential, Ann Arbor, Michigan

Insurance Manager

Responsibilities:

  • Identified the insurance wants and needs of clients through active listening and effective communication
  • Quoted Property and Casualty Insurance policies for Home and Auto
  • Maximized client savings by finding ways to bundle policies
  • Successfully managed insurance needs of eight Confidential Offices in Michigan and Ohio
  • Established relationships with Confidential agents and financial managers
  • Prepared quotes from multiple different carriers for clients and educated clients on coverage options

Confidential, Troy, Michigan

Locate Technician

Responsibilities:

  • Maximized efficiency of routes by prioritizing and coordinating the logistics of ongoing daily projects
  • Oversaw local team during supervisors absences
  • Investigated utility damage sites for fault and liability purposes
  • Communicated daily with supervisors, foreman, and representatives from utility companies to coordinate daily operations
  • Became highly noledgeable in phone and cable network systems

Confidential, Ann Arbor, Michigan

Field Service Specialist

Responsibilities:

  • Assisted sales team by increasing additional component revenue through the education of new products and services
  • Worked with upper management as well as customer service in order to fulfill customer wants and needs
  • Installed residential satellite services
  • Problem solved issues with customers home network systems

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