IT Support Specialist Resume Novi, Michigan - Hire IT People

SUMMARY

Seeking a position within an organization to gain noledge and progress in the IT field.
Excellent communication, interaction and relationship - building skills acquired through direct customer-service positions and opportunities to perform volunteer work
High level skills with Microsoft Office products, including Azure.
Highly dependable and adaptable, thrives in challenging situations by utilizing a positive take-charge attitude
Ability to manage a team through a project with success
Strong noledge of basic computer networking devices
Ability to troubleshoot Windows based systems
Base noledge of Cloud based systems including VMWare and Azure

PROFESSIONAL EXPERIENCE

Confidential, Novi, Michigan

IT Support Specialist

Responsibilities:

Successfully managed physical hardware side of company wide desktop deployment during core software changeover project
Managed company wide deployment of remote workers in assigning work from home machines and brief training of how to use VPN during COVID-19 Pandemic
Strong noledge of Windows 10, Office 365, Active Directory, and Meraki Systems
Base noledge of cybersecurity concepts
Project Lead on many IT Related projects throughout the company

Confidential, Novi, Michigan

Loan Specialist

Responsibilities:

Originate personal unsecured loans, personal secured loans, and process loan documentation accordingly
Work closely with other departments to ensure member service is preformed satisfactory
Currently working on the new Keystone Core Conversion team
Effectively using Excel to view, edit, and create reports

Confidential, Brighton, Michigan

Member Experience Associate

Responsibilities:

Originated personal unsecured loans, personal secured loans, and process loan documentation accordingly
Lead team member of on-stage release of new Commercial Online Banking and communicated all issues to project management team
Specialized in Commercial account support with emphasis on Commercial Digital Banking
Utilized LivePerson chat and email system to provide member support
Analyzed and improved processes within digital communications suite to maximize efficiency
Assisted members with technological needs, and effectively problem solve any member issues or concerns

Confidential, Ann Arbor, Michigan

Insurance Manager

Responsibilities:

Identified the insurance wants and needs of clients through active listening and effective communication
Quoted Property and Casualty Insurance policies for Home and Auto
Maximized client savings by finding ways to bundle policies
Successfully managed insurance needs of eight Confidential Offices in Michigan and Ohio
Established relationships with Confidential agents and financial managers
Prepared quotes from multiple different carriers for clients and educated clients on coverage options

Confidential, Troy, Michigan

Locate Technician

Responsibilities:

Maximized efficiency of routes by prioritizing and coordinating the logistics of ongoing daily projects
Oversaw local team during supervisors absences
Investigated utility damage sites for fault and liability purposes
Communicated daily with supervisors, foreman, and representatives from utility companies to coordinate daily operations
Became highly noledgeable in phone and cable network systems

Confidential, Ann Arbor, Michigan

Field Service Specialist

Responsibilities:

Assisted sales team by increasing additional component revenue through the education of new products and services
Worked with upper management as well as customer service in order to fulfill customer wants and needs
Installed residential satellite services
Problem solved issues with customers home network systems