SUMMARY

• Seeking a position within an organization to gain noledge and progress in the IT field.
• Excellent communication, interaction and relationship - building skills acquired through direct customer-service positions and opportunities to perform volunteer work
• High level skills with Microsoft Office products, including Azure.
• Highly dependable and adaptable, thrives in challenging situations by utilizing a positive take-charge attitude
• Ability to manage a team through a project with success
• Strong noledge of basic computer networking devices
• Ability to troubleshoot Windows based systems
• Base noledge of Cloud based systems including VMWare and Azure

PROFESSIONAL EXPERIENCE

Confidential, Novi, Michigan

IT Support Specialist

Responsibilities:

• Successfully managed physical hardware side of company wide desktop deployment during core software changeover project
• Managed company wide deployment of remote workers in assigning work from home machines and brief training of how to use VPN during COVID-19 Pandemic
• Strong noledge of Windows 10, Office 365, Active Directory, and Meraki Systems
• Base noledge of cybersecurity concepts
• Project Lead on many IT Related projects throughout the company

Confidential, Novi, Michigan

Loan Specialist

Responsibilities:

• Originate personal unsecured loans, personal secured loans, and process loan documentation accordingly
• Work closely with other departments to ensure member service is preformed satisfactory
• Currently working on the new Keystone Core Conversion team
• Effectively using Excel to view, edit, and create reports

Confidential, Brighton, Michigan

Member Experience Associate

Responsibilities:

• Originated personal unsecured loans, personal secured loans, and process loan documentation accordingly
• Lead team member of on-stage release of new Commercial Online Banking and communicated all issues to project management team
• Specialized in Commercial account support with emphasis on Commercial Digital Banking
• Utilized LivePerson chat and email system to provide member support
• Analyzed and improved processes within digital communications suite to maximize efficiency
• Assisted members with technological needs, and effectively problem solve any member issues or concerns

Confidential, Ann Arbor, Michigan

Insurance Manager

Responsibilities:

• Identified the insurance wants and needs of clients through active listening and effective communication
• Quoted Property and Casualty Insurance policies for Home and Auto
• Maximized client savings by finding ways to bundle policies
• Successfully managed insurance needs of eight Confidential Offices in Michigan and Ohio
• Established relationships with Confidential agents and financial managers
• Prepared quotes from multiple different carriers for clients and educated clients on coverage options

Confidential, Troy, Michigan

Locate Technician

Responsibilities:

• Maximized efficiency of routes by prioritizing and coordinating the logistics of ongoing daily projects
• Oversaw local team during supervisors absences
• Investigated utility damage sites for fault and liability purposes
• Communicated daily with supervisors, foreman, and representatives from utility companies to coordinate daily operations
• Became highly noledgeable in phone and cable network systems

Confidential, Ann Arbor, Michigan

Field Service Specialist

Responsibilities:

• Assisted sales team by increasing additional component revenue through the education of new products and services
• Worked with upper management as well as customer service in order to fulfill customer wants and needs
• Installed residential satellite services
• Problem solved issues with customers home network systems