SUMMARY

• A solutions - oriented, dynamic individual wif CompTIA A+, Network+ and Security+ certifications.
• Skilled at delivering practical solutions, demonstrating an analytical and decisive approach to solving complex problems.
• Strong interpersonal and leadership strengths acquired while tutoring undergraduate students and leading fast-paced shift operations for a renowned multinational chain.
• Fluent in English and Arabic. Willing to relocate.

Core Competencies

• Information Technology
• Team Leadership & Training
• Troubleshooting & Maintenance
• Rapid Problem Solving
• Excellent Customer Service
• Effective Time Management

TECHNICAL SKILLS

Operating Systems: Ubuntu, Mac OSX, Windows 10, Windows Server 2019, iOS, Android

Remote Tools: Remote Desktop Connection Manager, PuTTY, VNC, Team Viewer

Security Monitoring Tools: WireShark, Nmap, Websense

Virtualization: VMware Workstation 15, Hyper-V

Antivirus: Symantec Endpoint Protection, Windows Defender, ESET Nod 32

PROFESSIONAL EXPERIENCE

Chemistry and Mathematics Tutor

Confidential, New York, NY

Responsibilities:

• Showed full commitment to continuous professional development, undertaking training sessions on efficient communication, counseling, time management, and cultural awareness.
• Acquired a flexible tutoring perspective catered to students of all levels, interests, and degrees of ability through participation in an ongoing tutor-training program.

Shift Leader

Confidential, New York, NY

Responsibilities:

• Promptly solved technical issues impacting POS and CCTV systems.