It System Administrator Resume
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Roswell, GA
SUMMARY
- Customer focused Desktop Support Technician wif more TEMPthan 8 years of success in a variety of computer operating systems, applications and hardware.
- Analytical and adept at resolving complex computer issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
- Earned several awards among them the President’s Award, Excellence Awards, Spot Awards, Night out on the Town Awards and Customer Service Awards in different companies. Working on obtaining certifications.
- Windows DOS, XP/Vista/Win7 and 8.1, 10
- PC hardware / applications
- Active Directory/Azure
- MS Office 2007/2010/2013/2016 O365
- Exchange Portal O365/Exchange Online
- Configuring exchange for iPhones and Androids
- Cisco IP phones via CUCM and mailbox
- Configuring mobile devices
- WebEx/Zoom Admin
- Setting up users in Parallels RSA
- Printer setup on network environment
- User training and new hire orientation
- Virtualizing laptops/desktops VMWare
- PC Builds and hardware updates
- Creating Image for hardware deployments
- Software updates
- Apple Product like iPad, Mac Pro, etc.
- Trend Micro and Interscan
- SharePoint and Dynamics
- Mitel Phone systems
- Group Policy implementation
- Maas360 MDM
PROFESSIONAL EXPERIENCE
IT System Administrator
Confidential - Roswell, GA
Responsibilities:
- Adding new hires/terminations to MS Admin Center
- Creating email accounts Online Exchange w. groups, shared mailboxes
- Configuring android/iOS devices via Maas360
- Coordinating printers for maintenance, order of toner, and troubleshooting
- Setting up backup system via Synology
- Deploying MacBook’s, iPhone, Android
- Managing vendors for phone and computer hardware
- Managing access via keypad for personnel
- Coordinating facility maintenance
- Managing fleet vehicles for registration/maintenance/inventory
Desktop Support Technician
Confidential - Atlanta, GA
Responsibilities:
- Adding new hires/terminations to active directory and Office 365
- Managing MFA and securing user access
- Data encryption via BitLocker Drive Encryption
- Dealing wif vendors and contractors
Desktop Support Technician
Confidential - Atlanta, GA
Responsibilities:
- Adding new hires/terminations to active directory and Office 365
- Creating email accounts and distributions groups in Exchange Management Console and online Exchange
- Adding/Editing IP Phones via Mitel Business Service. Configuring phones for remote employees
- Ensure the functionality of all PC desktops/laptops and applying updates
- Enter and monitor ticket system using proprietary and Solar Winds system for assisting users and follow-up
- Setting up Zoom accounts and training users on video conferencing
- Serving as administrator for our door access assigning key fobs and controlling access to the facilities.
- Troubleshooting printer for SMB and email issues for our 230 offsite properties.
- Setup of router for bridge mode modems on all 230 off sites properties
Desktop Support Technician
Confidential - Atlanta, GA
Responsibilities:
- Adding new hires/terminations to active directory and Office 365
- Creating email accounts and distributions groups in Exchange Management Console
- Adding/Editing IP Phones via Cisco CUCM. Configuring phones for remote employees
- Ensure the functionality of all PC desktops/laptops and applying updates
- Enter and monitor ticket system using ServiceNow for assisting users and follow-up
- Setting up WebEx, and Zoom accounts and training users on video conferencing
- Administering our SharePoint sites in a cloud environment creating subsites and updating contents. Sharing Libraries and monitoring access.
Customer Support/Test Technician
Confidential - Tucker, GA
Responsibilities:
- Served as Subject Matter Expert for laboratory tests
- Assisted the Hematology Department prepping for tests
- Ran the pilot programming for IP phone system to satellite locations
- Performed all the hardware moves of desktops and phones and reconfigure
Account Manager
Confidential - Atlanta, GA
Responsibilities:
- Providing customer support to clients utilizing UltiPro web based
- Established test platforms to verify enrollment of benefits and new deductions
- Correcting SQL tables via Query Studio and running yearend adjustments for W2 purposes
Customer Support Analyst
Confidential - Atlanta, GA
Responsibilities:
- Providing technical support for Timekeeping, HR and payroll to assigned client base
- Maintain stringent call ticket database to ensure quality control for future calls
- Subject Matter Expert for software suites and yearend adjustment corrections.
- Earned an award for the highest quality Customer Service survey.
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