We provide IT Staff Augmentation Services!

It System Administrator Resume

Roswell, GA

SUMMARY

  • Customer focused Desktop Support Technician wif more TEMPthan 8 years of success in a variety of computer operating systems, applications and hardware.
  • Analytical and adept at resolving complex computer issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
  • Earned several awards among them the President’s Award, Excellence Awards, Spot Awards, Night out on the Town Awards and Customer Service Awards in different companies. Working on obtaining certifications.
AREAS OF EXPERTISE
  • Windows DOS, XP/Vista/Win7 and 8.1, 10
  • PC hardware / applications
  • Active Directory/Azure
  • MS Office 2007/2010/2013/2016 O365
  • Exchange Portal O365/Exchange Online
  • Configuring exchange for iPhones and Androids
  • Cisco IP phones via CUCM and mailbox
  • Configuring mobile devices
  • WebEx/Zoom Admin
  • Setting up users in Parallels RSA
  • Printer setup on network environment
  • User training and new hire orientation
  • Virtualizing laptops/desktops VMWare
  • PC Builds and hardware updates
  • Creating Image for hardware deployments
  • Software updates
  • Apple Product like iPad, Mac Pro, etc.
  • Trend Micro and Interscan
  • SharePoint and Dynamics
  • Mitel Phone systems
  • Group Policy implementation
  • Maas360 MDM

PROFESSIONAL EXPERIENCE

IT System Administrator

Confidential - Roswell, GA

Responsibilities:

  • Adding new hires/terminations to MS Admin Center
  • Creating email accounts Online Exchange w. groups, shared mailboxes
  • Configuring android/iOS devices via Maas360
  • Coordinating printers for maintenance, order of toner, and troubleshooting
  • Setting up backup system via Synology
  • Deploying MacBook’s, iPhone, Android
  • Managing vendors for phone and computer hardware
  • Managing access via keypad for personnel
  • Coordinating facility maintenance
  • Managing fleet vehicles for registration/maintenance/inventory

Desktop Support Technician

Confidential - Atlanta, GA

Responsibilities:

  • Adding new hires/terminations to active directory and Office 365
  • Managing MFA and securing user access
  • Data encryption via BitLocker Drive Encryption
  • Dealing wif vendors and contractors

Desktop Support Technician

Confidential - Atlanta, GA

Responsibilities:

  • Adding new hires/terminations to active directory and Office 365
  • Creating email accounts and distributions groups in Exchange Management Console and online Exchange
  • Adding/Editing IP Phones via Mitel Business Service. Configuring phones for remote employees
  • Ensure the functionality of all PC desktops/laptops and applying updates
  • Enter and monitor ticket system using proprietary and Solar Winds system for assisting users and follow-up
  • Setting up Zoom accounts and training users on video conferencing
  • Serving as administrator for our door access assigning key fobs and controlling access to the facilities.
  • Troubleshooting printer for SMB and email issues for our 230 offsite properties.
  • Setup of router for bridge mode modems on all 230 off sites properties

Desktop Support Technician

Confidential - Atlanta, GA

Responsibilities:

  • Adding new hires/terminations to active directory and Office 365
  • Creating email accounts and distributions groups in Exchange Management Console
  • Adding/Editing IP Phones via Cisco CUCM. Configuring phones for remote employees
  • Ensure the functionality of all PC desktops/laptops and applying updates
  • Enter and monitor ticket system using ServiceNow for assisting users and follow-up
  • Setting up WebEx, and Zoom accounts and training users on video conferencing
  • Administering our SharePoint sites in a cloud environment creating subsites and updating contents. Sharing Libraries and monitoring access.

Customer Support/Test Technician

Confidential - Tucker, GA

Responsibilities:

  • Served as Subject Matter Expert for laboratory tests
  • Assisted the Hematology Department prepping for tests
  • Ran the pilot programming for IP phone system to satellite locations
  • Performed all the hardware moves of desktops and phones and reconfigure

Account Manager

Confidential - Atlanta, GA

Responsibilities:

  • Providing customer support to clients utilizing UltiPro web based
  • Established test platforms to verify enrollment of benefits and new deductions
  • Correcting SQL tables via Query Studio and running yearend adjustments for W2 purposes

Customer Support Analyst

Confidential - Atlanta, GA

Responsibilities:

  • Providing technical support for Timekeeping, HR and payroll to assigned client base
  • Maintain stringent call ticket database to ensure quality control for future calls
  • Subject Matter Expert for software suites and yearend adjustment corrections.
  • Earned an award for the highest quality Customer Service survey.

Hire Now