SUMMARY

• Tier I - III IT support to include vendor interfacing, hardware/software R&D, programming, and procurement.
• Expert in office-based IT solutions such as OS support, password resets, printing assistance, Microsoft Office suite issues, software support, and phone assistance.
• High level of expertise in Microsoft Exchange administration, Active Directory, hardware/software management systems, G Suite and Google applications.
• Experience with VMware and virtual systems administration. Experience using IT solutions for support of A/V systems and media.
• Professional expertise in both Apple and Window’s environments. Experienced in network and server configuration, deployment, troubleshooting, and maintenance.
• Several years of experience as a Marine in both leadership and autonomous roles within an IT environment.

PROFESSIONAL EXPERIENCE

IT Support Specialist

Confidential - New York, NY

Responsibilities:

• Manage technical projects in support of teh Confidential /Quality Protection Services cleaning and security services. Streamline and reduce costs by working directly with vendors and service providers to renegotiate contracts while maximizing vendor-side contractual obligations. Learn, develop, and implement Salesforce application as an issue and inventory repository. Learn, develop and implement Trackforce/Guardtek personnel and inventory tracking tool.
• Troubleshoot and configure time clocks in support of uninterrupted uptime and readiness. Document and centralize troubleshooting and training guides for organization’s internal information storage point. Research and develop procedures and action items to build upon organization efficiency.
• Administrate network services and end-user support in an office environment with responsibilities such as: desktop and peripheral setup, OS install and support, application management, network service troubleshooting and restoration, and printer support. Provide support for O365, staffing, personnel applications, among others.

IT Support Specialist

Confidential - Ellis Island

Responsibilities:

• Applied technological solutions in support of teh Confidential Statue of Liberty and Ellis Island ferry service. Deployed and maintained virtual machines and VMware systems. Server configuration, maintenance, and migration. Monitored POS services to including ticketing and concessions. Configured/installed cameras and other network infrastructure hardware. Setup and monitored video conferencing calls for executives. Documented solutions and troubleshooting measures for organization’s wiki page. Administrated over SQL server systems to include scripting for organization-specific tasks.
• Performed halp desk support in a business environment comprising of responsibilities such as OS install and support (Windows and Mac OSX), Microsoft Exchange Administration, G Suite administration, documentation, network hardware installs and configuration, and printer setup and configuration. Purchased, setup and troubleshoot user peripherals such as iPhones, tablets, keyboards, mice etc. Troubleshoot and provide creative solutions for a team of users. Use time management and Atlassian’s JIRA Ticket system to implement solutions in teh most expedient manner possible.

IT Support Specialist

Confidential - NEW YORK CITY, NY

Responsibilities:

• Implement technological solutions integral to teh launch of a new commuter ferry service. Interface directly with vendors to address organizational needs and requirements. Supervise and organize install of point-of-sale vending machines in various unique locations throughout NYC and Brooklyn. Designed ticket stock for said machines through teh vendor’s web-based back-end. Design and provide solutions for other organizational teams such as Accounting and Marketing to assure teh smoothest performance of their roles. Choose and procure POS technology to include handheld computers and printers for incoming sales force. Run and patch down RJ45 and LMR240 cables for various vessel and vessel landing technologies to include cameras, NVR/DVRs, and GPS antennas.
• Travel on behalf of teh organization to shipyards in two separate US locations to supervise and provide a standard for teh IT portion of vessels at teh building stage. Trips to shipyards now include programming and configuration of teh lighting systems, PA/audio system, cameras and routers on vessels. Interface directly with supervisory members of teh shipyard to meet teh USCG vessel standards so that teh boats can travel up teh coast to Confidential ’s base of operations at teh Brooklyn Navy Yard.
• Responsible for managing and maintaining IT vessel solutions in a field environment as well as at teh GMD shipyard. Aim and QC camera security system at teh GMD shipyard. Provide creative networking solutions to create a Microsoft Exchange- connected network for a continually growing number of users in a widening area at teh GMD shipyard where no their was no previous network. Provide rapid user based support for numerous arising issues that range from security system setup at teh base of operations to automated passenger counter (APC) configurations. Assist in teh install of GPS and safety technology in teh form of Medius and CAN Bus hardware.

ENVIRONMENT: Cisco, TCP/IP, Windows 7, Windows 8, Windows 10, Mac OSX, Atlassian JIRA Ticketing System, Active Directory, Microsoft Exchange Server 2013.

Technical Support Specialist

Confidential - QUANTICO, VA

Responsibilities:

• Performed as part of and eventually led a team of 3 Marines charged with supporting a building of 400 users with Tier I - III needs in both teh fields of server administration and networking support for two simultaneously running, completely separate networks.
• Performed shift work as a first point of contact at teh MCB Quantico NOC (Network Operations Center) with teh duties of fielding customer inquiries regarding service interruptions, performing initial troubleshooting, creating trouble tickets and escalating tickets to their proper departments.
• Delegated and completed tasks ranging from coordinating and performing hardware moves to configuring VOIP phones from teh switch level on down. Conceptualized and ran multiple Video Teleconferences (VTC) for qualified VIPs (Marine Corps Generals and government civilian equivalents) as well as users that fell among teh common populace. Improved policies regarding Microsoft Exchange account management by identifying communication and procedural flaws, allowing for task completion time to be significantly reduced. Successfully provided rapid support in high-stress situations, often requiring out-of-teh-box thinking that resulted in modifications to policy felt all teh way up through teh command.

ENVIRONMENT: Cisco, TCP/IP, Windows XP, Windows 7, Remedy Ticketing System, Active Directory, Windows Server 2008 R2, Microsoft Exchange Server 2010

Defense Messaging System Administrator

Confidential - QUANTICO, VA

Responsibilities:

• Completed server maintenance responsibilities to maintain compliance and overall security for teh server suite supporting teh National Capital Region. dis included administrating over SQL and SANS servers as well as organizing RAID protocols necessary to maintain teh correct mirrored formats for teh server suites. Additionally, executed desktop support for users within dis system.

ENVIRONMENT: X.400, Windows XP, Windows 7, Remedy Ticketing System, SQL, SANS

Microsoft Exchange Administrator

Confidential - QUANTICO, VA

Responsibilities:

• Designed and implemented baseline images pushed out among teh National Capital Region. Organized and performed patching procedures as well as performed integrally in determining group policy in teh aforementioned region.
• Performed Tier II and III level tasks within Microsoft Exchange Server 2007 dis includes performing account changes ranging from teh basic: phone number and logon names changes, to more advanced: handling SMTP, email storage and mailbox movement tasks. Being that dis was Exchange Administration most case scenario dis did not require travel outside of teh base as work could by and large be handled remotely.

ENVIRONMENT: Windows XP, Windows Vista, Windows 7, Active Directory, Microsoft Exchange Server 2007