SUMMARY

• Cisco Routing and Switching/CCNA Security certified eager and motivated, professional committed to delivering top quality service, seeking an opportunity to enhance my experience and contribute my skill set to a company’s efficiency and growth. Willing to relocate.

TECHNICAL SKILLS

Proficient with: Windows 10, Windows 7, Server 2012, and 2016. Microsoft Office suite & IOS experience

Computer Savvy with proficiency in: Microsoft Excel, Office Suite Outlook, Word, Access, Power Point, Adobe, OnBase, ServiceNow, Cisco IP Phone, ConnectWise

PROFESSIONAL EXPERIENCE

Confidential - Queens, NY

Network Engineer/IT Manager

Responsibilities:

• Address support calls, tickets
• Multitask when necessary - Handle multiple calls and tickets at the same time.
• Maintain the company network including Sophos Firewalls,VeloCloud, Meraki and Cisco Nexus switches, and Ruckus Access points
• Prioritize accordingly to maintain a high level of client service.
• Troubleshoot hardware and software issues and escalate as necessary (me.e. Office products, Account lockouts, Phone systems, “Blue Screens,” Malware)
• Fix, update and maintain all desktops, laptops, tablets, mobile devices and technology peripherals
• Troubleshoot mobile devices and email functionality. (me.e., iPhone, Android)
• Coordinate PC repairs, software/hardware installations
• Follow proper on-boarding and off-boarding, and security procedures.
• Assemble and disassemble PC hardware as necessary (me.e. office moves)
• Work closely with IT Director to understand and deploy new and existing technologies.
• Troubleshoot issues with printing, scanning, network connection, and CRM systems.
• Act as a liaison between support vendors and affiliated companies as necessary for troubleshooting purposes.
• Installing and repairing UTP network cabling
• Ability to work on nights and or weekends when necessary, and travel via vehicle and/or air to various dealerships.

Confidential, New York, NY

Jr Systems Engineer

Responsibilities:

• Provide Tier 3 and Tier 2 technical assistance for computer hardware, software systems, server rooms and MFPs.
• Oversee the development and installation of new hardware and software
• Install and configure operating systems and other software and routinely test installed software for anomalies and other issues
• Provide technical direction to IT support staff
• Ensure constant availability of technical resources
• Monitor and maintain Data Backup system
• Write custom scripts to reduce the need for human intervention
• Monitor existing systems to ensure structural and security integrity
• Maintain routine system health checks
• Run routine reports, examine and report findings
• Manage WSUS, testing Windows Updates regularly before releasing
• Perform quarterly analytics through Rapid Fire reports and make recommendations to director and Sr engineering pertaining to the results.
• Assist other IT activities within Active Directory, Windows OS (7 and 10) and All MS Office Versions (O365, 2010, 2013, and 2016).
• Assist with Cisco Router and Switch configurations including Cisco ASA and Nexus Switches.
• Knowledge of routing protocols including RIP, RIPv2, EIGRP, OSPF, BGP. VPN, Trunking, Subnetting, VLSM, IPV4, STP, Inter-VLAN Routing, Dot1q

Confidential, Islandia, NY

Service Desk Support Engineer

Responsibilities:

• Lead point of contact for IT support services in managed services provider. Clients include law firms, healthcare, retail, etc.
• Perform field work projects including PC rollouts, network equipment relocation, financial institution projects, and general troubleshooting tasks.
• Develop work instruction templates for new processes.
• Manage laptop inventory, and ensure equipment is readily available for new onboards.
• Replace failing PC hardware components and schedule vendor repairs for equipment under warranty.
• Monitor and handle Symantec Cloud anti virus alerts. Utilize network monitoring tools such as LogicMonitor.
• Assist and setup senior and executive level peripherals as needed.
• Troubleshoot Outlook 2010 and Outlook 2016 problems.
• Administrate accounts through Office 365.

Confidential, Islandia, NY

Service Desk Analyst

Responsibilities:

• User Account management for multiple Intranet & Internet applications, such as Gmail, Active Directory, Workday & eTime.
• Handle end to end Infrastructure support requests which includes issues related to AS400, Workstations, Printer, POS systems, Phone issues, Network equipment & network related troubleshooting, POS applications, Desktop applications, Lotus Notes etc
• Image computers/laptops and configure for new company employees, and manage laptop break/fix repair requests.
• Assist with A/V conference setups for late morning meetings. Troubleshoot executive connectivity issues including printers installs.
• Perform work in COLO as per request from client such as tape change, and rebooting servers.
• Periodically assist with router and switch configuration within the COLO’s as instructed by management and client.
• Manage Anti-Virus maintenance/renewals for client within Symantec Cloud and report back with AV findings weekly.
• Daily dispatch activities including taking requests from clients/sales/management. Oversight of field techs and coordination of location and call handling. Assigning of tickets to FT's. Use of VNC, PC Anywhere, Remote desktop, WebEx, Skype.

Confidential, Greenvale, NY

Helpdesk Support Analyst

Responsibilities:

• Support Services Help Desk Ticket Resolution through phone support. Experience with Service Now, Footprints, Team Viewer.
• Troubleshoot, diagnose and resolve technical issues called in. Remote into client computers via PCA, VNC, VPN and triage issues.
• Run SQL queries to confirm, triage, and resolve POS and MPOS technical issues as they arise.
• Provide restorative and/or maintenance actions where possible to resolve client issues and follow up for any unresolved problems.
• Identify trends of incoming calls and report to management. Occasionally worked nights.
• Follow PCI compliance guidelines to ensure client/company security.

Confidential, Long Beach, NY

Data/Admin Specialist

Responsibilities:

• Demonstrate excellence in managing complex projects in a very fast-paced environment
• Strong experience with data management reconciling and data entry of massive information.
• Ability to maintain a positive, solution-oriented attitude in a challenging, fast-paced environment through careful review of data sets.
• Independently manage files and ensure all information is accurate and correctly documented; coaching others on program processes.
• Create pivot tables in Excel in for work distribution purposes. Utilize V-look up to halp complete task.
• Requests checks for office rent and supplies. Manage employee timesheets, and document for future retrieval.