SUMMARY:

• Highly seasoned professional wif 10+ years of experience in IT System Administration, support, Infrastructure Design, Management, User Support and Analysis
• Takes ownership of projects and manages them to completion, while exhibiting exceptional communication and time management skills

• System & Network Administration
• User Support
• Virtualized & Cloud Environment (IaaS)
• Incident Management & Reporting
• Service Desk Management
• ITIL, SOW, KPI, SLA
• Disaster Recovery/Backup Solution

• Microsoft Azure, Amazon AWS, Google GCP Cloud
• Windows Server 2016/2012/2008/2003/ NT
• Microsoft Hyper - V, SQL 2014/2012/2008
• System Center Configuration Manager (SCCM) 2016/2012 R2, 1511, 1606
• Active Directory, TCP/IP, DNS, DHCP
• Microsoft Exchange 2013/2010/2003
• VMware ESXi 6.5 - 5.5
• Microsoft Office 36, SharePoint 2016
• SharePoint 2016, 2019
• Wireless, LAN/WAN, VPN, Routers, Switches

• Technical/User Support
• Firewall (IPS/IDS)
• Root Cause Analysis
• Change Management
• SAN, NAS, Clustering
• MAC OSx
• Linux

PROFESSIONAL EXPERIENCE:

Senior System Administrator

Confidential

Responsibilities:

• Azure Cloud migrations design
• Administrate, evaluate & provide support to the on-premise and cloud-based infrastructure by architecting, developing, and maintaining existing infrastructure.
• Plan, lead execution, assist in design for Microsoft office 5 migration
• Provide level 3 support to IT team and end-users in Canada (Oracle, Helpdesk, VMware, SAN, Mobile Device -AirWatch, Windows ADFS,, Group Policy, IIS, Scripting, McAfee Enterprise, Clustering, SQL)
• Design, architect and administrate & migrate Azure and on-premise Infrastructure, SharePoint, also migrate existing SharePoint
• Hands-on assistance for Migration of on-premise head office IT infrastructure to Datacenter during relocation
• Recommend, implemented networking, security & SD-WAN solution for branch offices and datacenter as part of Unified Threat Management / Security and WAN connectivity solution for next-gen software defined routing
• Wrote and create run books for IT Helpdesk
• Create Network Documentation

Confidential

Accenture

Responsibilities:

• Variety of responsibilities as per engagement on projects.
• Cloud Migration planning, assessing current infrastructure& propose on best available solutions for ‘Journey 2 Cloud’ methodology of Accenture.
• Reviews and approves test plan/strategy and test procedure documents; coordinates wif onshore, off-shore Accenture delivery teams and client.
• Lead IT Service Desk team (on-shore & off-shore members) for resolution and tracking of daily issues.
• Cloud Migration from on-premise infrastructure (Architect, Design, Configuration), SharePoint 2016 design, configuration, security.
• Engage wif client IT staff for high level questionnaire, and document them
• Monitoring and administration of applications and IT services on cloud during engagement on projects.
• Assist Senior Managers and Architects wif Cloud Migration, highlighting risk and completion plan as per ’Statement of Work’ (SOW)
• Introduce, implemented, re-design & proposed changes during CAB meetings
• Hands-on delivery, troubleshooting Windows, Linux, Azure & Oracle cloud related issues while assisting clients on cloud migrations and on-premise & datacenter IT infrastructure including networking, security, applications, operating systems.

Sr. IT Administrator

Confidential

Responsibilities:

• Reviews and approves test plan/strategy and test procedure documents; coordinates test schedules across applications, including virtual sessions to maximize participation and outcomes.
• Assists in strengthening IT Security by evaluating vulnerability and critical business impact areas; strengthens access control by redesigning and configuring domain environment.
• Manages, supports and administrates on-premise and cloud IT Infrastructure and leads tech support team (Azure, Windows 2012 R2, Mac OSx, Hyper-V, NAS, SonicWall, Checkpoint, Clustering, VMware 6, Group Policies, Active Directory, SQL Server, RAID, Kaspersky-Endpoint Security).
• Cloud Migration from on-premise infrastructure (Architect, Design, Configuration), SharePoint design, configuration, security.
• Designs, implements SCCM 1511 (System Centre Configuration Manager), for OSD and Application Deployment wif PKI Infrastructure, resulting in improvement of productivity and simplification of user access and experience.
• Provides technical administration as ‘Level II & III’ support for internal and external users. LAN/WAN (onsite, remote users, SFTP, VPN, Servers, workstations, switches, Firewall, Disaster recovery etc.).
• Reviews IT procedures and assists in compliance for obtaining ISO 27001:2013 (Information Security Management System) for the company & IT Audit.
• Takes a lead in vendor negotiations, research, purchase, implementation, design and delivery of the projects; provides User and creates network documentation; introduces cloud-based Helpdesk Ticketing System.
• Ensures projects continue scope and on budget, utilizing solid time management skills and attention to detail.
• Absorbs and implements modern technologies and procedures, while using strong analytical, problem solving and conceptual skills.

Network Analyst

Confidential

Responsibilities:

• Supported IT infrastructures on Britec-Datacenter (IaaS) & clients on-premise and cloud, including switches, routers, load balancers, firewalls, etc.; took charge of incident, problem and change management of network related issues.
• Planned, installed, upgraded, troubleshot and maintained operating systems and applications in support of business requirements (remote, telephone & onsite visits).
• Conducted performance monitoring and tuning, capacity planning, space management, quality assurance and disaster recovery planning to ensure the systems were secure and reliable.
• Designed network, system and IT security plans, including implementation, configuration and maintenance wif security, IT compliance and Audit review.
• Acted as the Network/System Support Tier II & III, including use and maintenance of Cloud (Azure)-IaaS, Microsoft Windows server, Active Directory, DNS, DHCP, Disk Management, WAN/LAN infrastructure, Internet access, e-mail, security, data integrity and firewall wif endpoint security.
• Designed, implemented SCCM 2012 R2, for OSD and Application Deployment; worked extensively on Windows 2012/2008/2003 Server Migrations, Exchange to Office 365 Migration, Citrix Xen App 6 & 6.5, IPS/IDS, SonicWALL, Cisco Firewalls, Switches, Access-Points, Microsoft SharePoint, SAGE CRM & 300, SQL, Switches and Routers, SAN/NAS storage, Backup (cloud and local), Dell - HP Servers, RAID configurations, Blackberry (BES), Android and IPhone support, Virtualization & Cloud computing wif failover, remote administration and deployment.
• Performed network modeling, analysis and planning. Additionally, designed network and computer security measures by researching and recommending network and data communications hardware and software.