SUMMARY

• Diligent professional with 9+ years of experience with proven knowledge of Windows, VMware VDI, desktop technology, and end user support.
• Aiming to leverage my skills to successfully fulfill teh Windows Systems Engineer/Administrator role at you're company.

TECHNICAL SKILLS

• Windows Server 2008/2012/2016/2019
• Batch/cmd files Windows 7/10
• Hyper - V
• Active Directory
• PowerCLI scripting
• Unified Access Gateway
• VMware App Volumes
• AppSense
• SCCM
• DNS
• DHCP
• DFS Linked Clones
• Instant Clones
• Virtual Desktop Infrastructure (VDI)
• Troubleshooting
• Change management
• ServiceNow
• NetApp Dynamic Environment Manager
• Windows Systems Administration
• Cloud services
• ITIL
• Systems Infrastructure
• DNS
• R2
• SQL2000 server
• Recovery Procedures
• System Security
• Help Desk Support
• Application Servers
• Remote Access
• Disk Cloning
• Software Quality Assurance (Sqa)
• Batch Scripting
• Complex Problem Solving
• Remote desktop administration
• JIRA
• User Administration
• Issue Tracking Systems.

PROFESSIONAL EXPERIENCE

Confidential, Chicago IL

Windows Systems Engineer

Responsibilities:

• Installed, configured, migrated, and maintained enterprise solutions on Windows 2012, 2016 and 2019
• Developed and documented processes for server installs, upgrades, and other repetitive tasks
• Applied patches to VDI pools using VMware vCenter Update as well as host update utility
• Utilized VMware Horizon 7 to provision, assign and troubleshoot VMs
• Creation of standard Virtual Machines and templates for VMware ESX, VMs, and cloning
• Experienced in installing, configuring and troubleshooting Site Servers, Management points and distribution points.
• Converted 2000 Windows 7 VM’s to Windows 10 while minimizing user downtime
• Migrated all user data and applications to ensure seamless transition between machines
• Assisted with setting up and troubleshooting Active Directory and Group Policy
• Monitored and analyzed resource usage to recommend/ develop enhancements for system capabilities and performance
• Experience with vRA/vRO monitoring and troubleshooting
• Experience with configuring and monitoring NSX and ESXi servers
• Provided L2 and L3 support to end users to facilitate teh transition
• Responsible for evaluating and resolving requests
• Assisted in planning for an OS upgrade from Windows 7 to Windows 10
• Responsible for creating Windows 10 Gloden Images according to customer policies and customizations
• Worked on Microsoft App - v server and client deployments
• Deployed applications to end user machines through SCCM
• Installation of server roles of SCOM 2012 in Single Server and Single management groups
• Expertise in creating various customer reports for OS deployments and software deployments
• Implemented WSUS patch management and Windows updates
• Experience with Cisco UCS, and Blade rack servers

Confidential, Plano, TX

Sr. Windows Engineer

Responsibilities:

• Administrated Windows Server technologies Microsoft Active Directory, Exchange Server, File Servers, Print Servers, etc.
• Working on new builds in Data center
• Active Directory and Group Policy Management for Windows 2008/2012/2016/2019 R2 servers.
• Installation and Migration of vCenter Server 6.0 to 6.7
• Upgraded ESXi from 6.5 to 6.7
• Working on Service Now ticketing Tool.
• Deployed Virtual Machines from templates and created Snapshots, created Gloden Images.
• Provided 3rd level support for client-side issues.
• Participated in a change control process for all planned application and technical activities.
• Experienced in troubleshooting hardware and software complex problems and taking appropriate corrective action and interacted with IT teams and vendors in.
• Performed dynamic testing, support and troubleshooting functions with very little to no supervision.
• Experience with NSX and NXT
• Worked with Cisco UCS, monitored, troubleshot and configured teh environment
• Maintained and coordinated projects and developed scope to improvement strategies and deployed them successfully.
• Experience in installing, configuring, and troubleshooting Windows 10 hardware, drivers, and software
• Desktop management and OS migration experience with Windows 10 and Windows 7
• Strong skills and expertise in windows 10 with prior windows migration experience
• Responsible for Initiation, Planning, Execution and closure for teh project life cycle.
• Demonstrated competency in teh ability to translate customer requirements into DNS, DHCP, and IP Address configurations and successfully position with stakeholders.
• Performed complex computing environment build-outs, user training, installation, maintenance and support with emphasis on documentation of operating procedures and processes.
• Worked with NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS)
• Provided support teh application infrastructure that runs on teh Windows servers.
• Defined and maintained security groups for job roles, device groups, GPO filtering and participate in OU structure design.
• Completed projects in a timely manner and produced documentation as required.
• Acted as a liaison for customer relations.
• Performed other duties as assigned.
• Managed, troubleshooted, and optimized teh currently existing Airwatch Workspace One platform

Confidential, Irving, TX

Windows Systems Engineer

Responsibilities:

• Provided administration support for Active Directory Services (AD DS), Active Directory Certificate Services (AD CS), Active Directory Light Weight Directory Services (AD LDS), Distributed File System, Authentication and Authorizations issues.
• Designed and implemented Group Policy Solutions to meet security compliance for user level and computer level policies.
• Experienced in PowerShell scripting to automate and manage day-to-day activities and creating reports.
• Played a major role in migrating virtualized applications from Windows XP to Windows 8 & Windows 7 Environment.
• Troubleshooting issues related to Active Directory, DNS, DHCP and DFS servers for VDI environments.
• Provided support to around 15,000 Windows desktops spread across stores located across teh globe.
• Managed and maintained ESXi servers located in different clusters and physical locations across teh globe.
• Built a secondary Datacenter for teh existing Horizon VDI Environment.
• Provided support to senior level consultants through data analysis, meeting preparation, product research, status report preparation, project planning and coordination, conference call participation, and on-site assessments.
• Experience with Win 10 Migration and knowledge of O 365
• Support newly migrated users on Windows 10 and Office 2016
• Assisted in teh migration project from Windows 7 to Windows 10 and provided support for technical / IT configuration or troubleshooting issues.
• Assisted in teh development of new product lines and services and enhancement of core consulting and data capabilities
• Experienced in troubleshooting issues with virtualized applications used in teh stores and by offshore developers.
• Provided systems administration support to cross-functional product development teams.
• Provided consultative expertise as teh SME within NetApp technologies
• Helped in developing NetApp solutions around specific applications involving E-Series and/or FAS storage systems
• Knowledge on NetApp E-Series controller operating system and technologies
• Used Remedy for managing teh incident tickets
• Configured and managed desktops that run in local mode.
• Configured and provisioned automated pools of desktops Monitored teh VMware View environment.
• Performed regularly scheduled maintenance activities.
• Created and managed dedicated and floating desktop pools.
• Deployed and managed linked-clone virtual desktops.

Confidential, Pittsburgh, PA

Windows Systems Engineer and Systems Administrator

Responsibilities:

• Supported Active Directory (maintenance, upgrades, Group Policy, troubleshooting) and changes to meet teh client’s growing needs of Windows servers management and administration
• Expertise in PowerShell scripting
• Administration of Dell and HP blade servers, rack servers and storage in teh client data center.
• Expert in administration of AD, DNS, DHCP, DFS servers.
• Managed Active Directory user accounts and configuring user profiles.
• Building server OS, installing teh roles and securing according to teh client requirement
• Providing teh users’ access to terminal servers Troubleshooting performance issues coming in Terminal servers
• Managing Group Policy, network Printers, file shares through ADSPerform general administration of servers (patching, upgrades & installs)
• Recognized and troubleshoot problems with server hardware and applications software
• Windows Administrator responsible for maintaining current enterprise systems and engineering new solutions as needed.
• Windows Servers, AD Manager Plus (Active Directory and Group Policy), Event Log Analyzer, Windows Print servers, Windows File Share servers, PowerShell scripts for rebooting all Windows servers in orderly fashion
• Additional operational administrator tasks include:
• Administered production servers/ network infrastructure that include Windows Administration of Domain Controllers, IIS Web Servers (HTTP/S/FTP and SMTP), file and print servers and terminal servers on Windows 2008/2008 R2
• Responsible for support for all server related issues, operation and maintenance of Windows, VMware ESXi, Backup, Network
• Administered networking equipment including VPN, switches, firewalls, DNS, DHCP and DFS servers
• Worked as a project coordinator and halped teh team execute all teh 4 stages of teh project cycle.
• Identified opportunities for continuous improvement and strategic initiatives.
• Assisted in special projects as assigned to support HR initiatives
• Assisted Project Manager's in teh administration/coordination of a project
• Worked with Software vendors to provide optimum system performance and availability
• In depth knowledge of server administration, networking and security, Data center migrations and consolidations, Storage administration, Computer Operations, Network Services, Desktop Services, System Development, Enterprise information management for end users
• Built, Deployed and Configured VMware Guests for Windows 2008 R2, Windows 2008 and Windows 2003 Servers Windows OS build, IP Configurations, Domain Builds, Active Directory Site Builds, GPO, and Support and administration
• Applied patches to VDI pools using VMware vCenter Update as well as host update utility
• Assisted in planning for an OS upgrade from Windows 7 to Windows 10
• Responsible for creating Windows 10 Gloden Images according to customer policies and customizations
• Creation of standard Virtual Machines and templates for VMware ESX, VMs, and cloning
• Experienced in installing, configuring and troubleshooting Site Servers, Management points and distribution points.