SUMMARY:

• IT Director who provides bold strategies and roadmaps aligned with business needs to increase operational efficiencies and cut costs.Collaborative leader with demonstrated ability to develop IT solutions, solve problems, and overcome obstacles to turn around failing implementations, get projects back on track, and guide projects to completion.
• Outstanding communicator with proven success building strong business relationships and conveying complex technical information to non - technical audiences.
• IT Strategy & Governance - IT Program & Project Management - Software Development - Cloud Computing - IT Budgets & Forecasts
• Business Analysis - Technical Requirements - IT Service Management (ITSM) - Process Improvement - Systems/Software Integrations
• C-level Communications - D Confidential Integrity & Security - Risk Management - Business Continuity - Contractor & Vendor Management

TECHNICAL SKILLS:

Systems: Microsoft Server, Windows 7/8/10, Microsoft Azure, AD, Office 365, Cisco IOS

Hardware: Intel-Based Server (Dell and HP), Intel and AMD-Based PCs, Android Phones, Tablets, and Devices

Admin./Support: LogMeIn, ScreenConnect, Team Viewer, SOTI, Kaysea, Azure, Datto RMM & PSA

Operating Systems: Windows Server, Windows Terminal Server and RDP via IaaS provider, Windows 10, 8, 7, Vista, XP, 2000, NT 4.0/3.5x, MS-DOS, Exchange, Hyper-V and VMware Hypervisors, UNIX, Linux, Apple Mac OS X 10.2-10.15.

Networking & Cloud: Ethernet, Wireless/Wi-Fi, Routers, Firewalls, Content filtering, Load balancers, TCP/IP, DNS, VPN, IP Telephony/VoIP, Web Servers, Microsoft Networking, Active Directory, Group Policy, Exchange, Remote Desktop, NAS & SAN storage devices, Security NVR/Camera systems, Microsoft Office 365, Azure AD, Google G-Suite and other cloud-based applications,SaaS, PaaS,and IaaS solutions.

Software: Deployment and management of off-teh-shelf applications such as QuickBooks, Sage Accounting, and various custom line-of-business programs. Skilled in use of system maintenance and diagnostic tools, Anti-malware and security tools, remote monitoring and management, remote control, ticketing and noledge base software, MS Office, Adobe Creative Suite, and various CRM systems.

PROFESSIONAL EXPERIENCE:

IT Consulting & Project Management

Confidential

Responsibilities:

• Delivered secure, reliable, and scalable IT service management solutions (ITSM) for several mid-sized companies. Set up policies and procedures for support 45 staff members working from home. Moved servers to virtualized colocation facilities. Managed remote staff during teh term of teh contract.
• Product Development: Collaborated with software/hardware engineering teams to develop proprietary virtual reality (VR) application.
• QA & QC: Guided product development, quality assurance, and quality control for client’s software development and testing processes.
• Telecommunications: Set up and configured VOIP systems for clients’ remote workers.

Confidential, Miami Lakes/Miramar, FL

Managing Director

Responsibilities:

• Saved $6.5 million in annual payroll processing by reducing workload and helping eliminate fraud. Achieved a 15% reduction in payroll costs and increased department efficiency by up to 32%.
• Deployed Google Enterprise throughout teh organization. Managed software evaluation and implementation of SugarCRM, Ultimate Software, Infor, Ceridian DayForce, and TimeForce.Restructured and consolidated wireless phone plans and implementing RMM software to manage company-provided wireless devices. Worked with HR and legal department to develop user responsibility policies.
• Led deployment team in teh configuration and delivery 180 tablets across 150 client sites across 48 states and teh Caribbean.
• Led disaster and business continuity planning and implementation by migrating corporate end-users to Office 365 to support ability to corporate employees’ capacity to work from anywhere during travel and/or natural disasters.
• Established internal helpdesk and onboarded staff to resolve end-user issues in teh field.
• Saved $36,000 annually by streamlining purchasing department’s method of filling orders and eliminated one FTE.

Confidential, Miami, FL

IT/Network Support

Responsibilities:

• Onboarded clients into a healthcare SaaS Company, IT systems and services with 900 end-users. Supported physician’s offices included vendor management, network administration, telephony, messaging, and collaboration, and VOIP.
• Led expansion of IT service delivery and supported 6 metal fabrication companies with multiple locations and 300 end-users.

Confidential, Miami, FL

Information Technology Consultant

Responsibilities:

• IT Project Management: Worked with CTO in teh developedment of a standardized methods of deploying Windows operating systems to PCs in order to reduced errors and enhance teh stability of OS installations.
• Business Continuity: Delivered multiple system replacement and software upgrade cycles for Windows Server networks for up to 35 seats using high-intensity weekend deployment method, which enabled client to be productive on Monday and reduced downtime dramatically.