SUMMARY

• Highly accomplished IT professional with extensive technical, software support experience in systems applications, middleware (EAI), database, network, server, workload automation, infrastructure/cloud monitoring, quality/change control, and enterprise security.
• Experience with ITIL ITSM framework, SCM and SDLC process in agile development environment, including distributed, virtual, web technologies, mainframe, midrange, file/data storage & recovery.
• Proven leadership, project mgmt, organizational skills.
• Excellent troubleshooting, analytical, problem - solving, and tech writing skills.
• Team-oriented with strong interpersonal communication skills.
• Committed to company values, aligning IT with business goals and objectives.

TECHNICAL SKILLS

Operating Systems: AIX, HP-UX, Solaris, Linux, Red Hat, SuSe, z/OS, OS/400, Tandem, Windows Server 2008/12/16, Windows 8/10

System/Applications Software: Ascential/DataStage Director, PeopleTools, Informatica/ETL, SIM, Tidal, Control-M, JMO, AutoSys, TWS/TDWC, DWB, Robot, E1 Process Scheduler, TSM/DRM, RUNUBE, FileNet, OnBase, VTL, ASP.NET, VDI, Crystal Reports, Toad, Document Direct, TPX, EXTRA, Rumba, Teleview, Reflection, Netbatch, DocumentDepot, VMwareESX, JVM, WAS, SSIS, HPSA/HPBSM, Opsware, Data/Visual Studio, SQL Server Mgmt Studio

PC/Desktop Software: MS-Office, O365, OneNote, InfoPath, Lync, Skype, Slack, Teamviewer, Framemaker, Dameware, RDC, Pkzip, Putty

Enterprise Resource Planning/PPM: JD Edwards (JDE/OMW), PeopleSoft/EnterpriseOne, Oracle, SAP, Baan/Infor, Workday, Lawson, PlanView, Clarity

Relational Databases/CRM: Oracle, Sybase, SQL Server 2008/12, DB2, IDMS, IMS, Hyperion/Essbase, Bugzilla, HP Service Manager, HEAT, Applix, Vantive, Goldmine, Peregrine, Remedy, Service Desk, ServiceNow, Taleo, Zendesk

Mainframe/Utilities: TSO/ISPF, CLIST, JES, VSAM, JCLCHECK, SAVRS, DFSMS/HSM, DSS, RMM, Abend-Aid, FileAid, Xpediter, TMS, TLMS, JobTrac, CA7/11, SMF, AFP, APF, RMF, SAS, DCF, ACS, QMF, Syncsort, PCOMM, CMS, WLM, Supersession, STATMON, Sysplex/CICSplex, LPARs, SNA, VTAM, NetView, NCCF, NPDA, Infopac-RDS, SA z/OS

Midrange/Utilities: AS/400, DBU, IFS, ILE, SEU, DB/400, CA/400, Nbspool, Netbase, Express, Vista Plus, QEDIT, IMAGE/SQL

Networking/Storage/Web Tools: TCP/IP, HTTP/S Proxy, POSIX, Samba, SMTP, SNMP, DNS, NFS, DHCP, IIS, S/FTP, SCP, SSH, SSL, TLS, EDI, EFTPS, IPX/SPX, WebEx, RSH, J2EE, Apache/Tomcat, JBoss, ODBC/JDBC, WebSphere, Azure, SaaS, PaaS, VoIP, Homesite, Exchange Server, TN3270, VPN, Telnet, NDM, NJE, NAS, UDP, Citrix, Code42, Meraki, Cisco, EMC/SRDF/DLM, SAN, NetCenter, FDDI, OSI, ODS, SCSI, DMZ, Firewall, LAN, Ethernet, Token Ring, Barracuda

Security/Intrusion Mgmt/IAM Tools: TMF, TAM, TPAM, INCompliance, RioVision, ezReset, ezAPI, RSA, MFA, ezSIGNON/SSO, Symantec Endpoint Encryption/PGP, CrowdStrike, Webroot, Websense, ACF2, RACF, Top Secret, VRA, VSA, VSR, VEE, LDAP, Active Directory, ADLDS, Bastion Host, Check Point, Tufin, LogMein, HIPAA, SOX, PCI, NAC/C2 compliant

System/Application Monitoring Tools: ITM, TEP, TEC, TDW, Netcool, HP Open View/Ops Manager, NETIQ, SiteMinder, Nagios, Splunk, SiteScope, Azure Monitor, xMatters, Gomez, Patrol, Topaz, Omegamon, Robot Monitor, Ops Navigator, AWS, Spiceworks

Configuration Management/ALM Tools: Panvalet, Endevor, Changeman, CA-Librarian/Elips, SMP/E, Visual SourceSafe, PVCS, Subversion (SVN), Cognos, Ansible, PowerShell, IEF Composer, COOL:Gen, TurnOver, Git, Team Foundation Server

Programming Languages: JCL, COBOL, JIL, TACL, REXX, RPG, CL, HTML, XML, SQL, Visual Basic, JavaScript, Shell Script, Perl, Bshell

PROFESSIONAL EXPERIENCE

Confidential, Phoenix AZ

Service Delivery / Operations Manager

Responsibilities:

• Onshore infra service support and Tower Lead for Frontline and Batch Operations, including client and job scheduling administrative support at PetSmart home office supporting over 1600 stores in US and Canada.
• Led project onboarding and task automation efforts for BatchOps and Automation Teams on behalf of customer technical requirements, support end to end solution to client needs and analysis and process improvements.
• Provided SPOC/SME support for Tidal Enterprise Workload Automation administrative and workflow activities, transitioned BatchOps to take on additional troubleshooting responsibilities, including agent recovery & installation.
• Coordinated IT system and application team migrations and upgrades, in addition to meeting regularly with customer and multiple application teams to support their project activities and provide expertise level and on-call support.
• Maintain and build good customer relations with local and remote users and development teams, coordinating offshore resources and task activities, new SOP/runbook documentation creation and updates on Confluence.
• Worked with BatchOps team on splunk integration with Tidal and fine-tuning alerts to reduce monitoring efforts.
• Led Self-Healing automation project reducing BatchOps efforts by nearly one third, using RESTAPI/Tidal/Splunk/ ServiceNow integration; update Frontline tracker list/operational task plans with Automation Team use case for RPA.
• Led Problem Mgmt meetings with SAP/Basis, Tibco, Informatica/ETL, MicroStrategy, WMS, and Finance Ops teams, submit RCA as needed in addition to presenting BatchOps production changes at CAB meetings.
• Manage offshore team performance meetings, communicate updates, planned support activities and KT sessions.
• Provided weekly status/metrics review updates to Client Mgmt; supplied Tidal compliance docs for Internal Audit.
• Supported DR activities and Peak Holiday Support for retail stores, including bridge call health check updates.

Confidential, Long Beach CA

Platform Administrator Consultant

Responsibilities:

• Part of Mainframe Rehosting project, provided production support for Micro Focus Enterprise Server/Developer, Visual Studio, commercial and military aircraft inventory systems, web client security, IAM user/password mgmt.
• Performed Windows administrative tasks, including app install & configuration, app server and disk monitoring, troubleshooting, obtain diagnostics for vendor, document/maintain monitoring/backup scripts, apply patch updates.
• Provided version control support, copied/promoted IMS/Cobol programs, database files, compiled code, etc.
• Part of transition team to migrate existing source to GitHub repository, DevOps, and release management process.
• Led Availability Metrics project with Test and ITSM teams, provided performance rpts, APM access and training.
• Focal for on-boarding team members to fileshare/privilege access, AD accounts; created checklist to track progress.
• Created Windows and JIL scripts for Autosys jobs, submit CRs to Scheduling Team, troubleshoot script job issues.
• Provided weekly/monthly status rpts to Leadership Team. Instrumental for creating/updating official Documentation Library as knowledgebase to cover virtually all facets of operations support, including playbooks, and change mgmt.
• Performed tasks defined in TFS Backlog, create/update work items, report time against tasks. Worked with team to ensure proper documentation included in requirements, advise on changes, project task status at scrum team mtgs.

Confidential, Sacramento, CA

Systems Administrator Consultant

Responsibilities:

• Part of CCCTC System Operations team at Butte College, provided statewide support for network of 114 community colleges. Administered Listserv & Exchange servers hosted on Windows Servers 2012/16 serving 60k+ subscribers.
• Provided L2 support for L1 on Listserv/Email Exchange issues/outages. Reviewed server logs to troubleshoot or restart SMTP communications; Backup L1 replying to Listserv owner questions or resolve subscriber list error msgs.
• Monitored Listserv & Exchange servers for performance/site reliability on Amazon Web Service EC2/IAM portals.
• Led migration project to move LISTSERV messaging off campus servers to Vendor's (L-Soft) Listplex platform. Created project plan and update SOW for vendor and team with pre and post migration deliverables and timelines.
• Worked on and updated assigned Zendesk incident tickets or service requests and open same to document events leading up to reported outages. Updated Jira for bug and project tracking, provided weekly task updates to PM.
• Updated Confluence for documentation and team collaboration and sprint meeting updates.
• Utilized Slack IM/chat integration to company's Google Apps, create private channels for specific team issues, updates, file sharing. And O365 for remote team engagement, creating user accts, assign licenses, password resets

Confidential, Highland CA

Applications Systems Analyst / Gaming License # V

Responsibilities:

• Part of SysApps team, led DMS content project supporting over 153 Tribal Gaming/Business web/client-based apps.
• Worked collaboratively with SME's to improve workflow process/procedures, advise best practice to be compliant.
• Performed full-scale assessment of existing technical documentation against dept's master Application Network List, replicating, consolidating runbooks/diagrams into separate project libraries and subfolders.
• Verified, matched, sifted current/outdated documents, identify, cross-check, reconcile anomalies during discovery.
• Organized, restructured current documentation on SharePoint, stage before migrating to another DMS platform (such as ServiceNow, Fusion/Jive, OnBase, etc). Research vendor content and KB portals for app owner validation.
• Updated App List, developed standard templates/document control headers for proper identification & unified format.
• Prioritized, examined, inventoried key enterprise app environments; cataloged each line item/description by file type.
• Conducted stakeholder mtgs, provide status rpts/action plans based on project scope, simplify SD communication.

Confidential, Cypress CA

Systems Analyst / Administrator Consultant

Responsibilities:

• Primary support for z/OS systems services, IBM and DB2 subsystems, RACF and CICS security, 3rd party software maintenance, including Unix, Windows client services, database/development support, network monitoring, and DR.
• Supported company-wide mainframe phase-out project plan, including on-going z/OS to Windows migration, worked with development team on Micro Focus Cobol configuration & setup for z/OS, Windows and DB2 LUW conversion.
• Performed Vendor Management responsibilities, led transition of UFCW z/OS for Sirius contracted services. Tracked ServiceNow requests done by consultants or assist to complete open issues task list or system projects.
• Assumed Project Admin duties for Kerberos project to bridge the communication gaps and inconsistent deliverables.
• Worked closely with principal consultants; maintained KRB project lifecycle with progressive milestones, assisted in implementing, testing, validating, documenting authentication protocols between Windows/AD and z/OS RACF.
• Performed Windows 2012 Updates on select local/remote/virtual servers, including installs/maintain Windows Data Studio and Toad product upgrades and DB2 v11 LUW client & DB2/CLI Connect for Applications Development.
• Followed up on SQL script anomalies reported by App Dev, replicate issues, test SQL queries or stored procedures.
• Generated IBM traces, rebind client packages from DB2/z and SPUFI. Provided ongoing support for z/OS security provisioning user or workstation access requests and changes, including DB2 Admin client and Data Studio.
• Filled a key role left by SME with no formal turnover/documentation; carried on thru discovery/available resources.
• Wrote HMC/IPL/Support procedures, install, customize system libraries for z/OS-based subsystems & components.
• Completed Computer Ops projects on printer firmware updates, job/event automation, cartridge to VTS conversion.

Confidential, Chandler AZ

Web Systems Engineer Consultant

Responsibilities:

• Provided Windows Enterprise Private Cloud Services, Operations Support for 5 data centers, across CPS (Dell Cloud Platform System) and VMWare environments of approx 700 physical, 1500+ virtual servers/file/SQL clusters.
• Supported Tier 3 apps on Utility Cloud and Hosting Competency Center (HCC) IIS, .NET hosted websites, for large-scale, centrally shared AutoSys/NDM/SSIS infrastructure, mitigating production risks and outages to customer sites.
• Additional support for Azure Pack (WAP) portal & Azure web apps, Line Of Business support, research, troubleshoot problem tickets, monitor system healthchecks, NETIQ & SiteMinder performance/optimization, and event log alerts.
• Work with DevOps/technical teams on Windows Server 2012 for non/prod, QA automation migration, build & release rollout projects, PowerShell or VB scripting; perform network and Active Directory changes from privileged accts.
• Attended team meetings with Microsoft and 3rd party vendor planning and design projects for Service Fabric, Service Bus, F5 Load Balancer, and SCOM; created visio diagrams, documentation on team SharePoint site.

Confidential, Chandler AZ

Sr. Process Engineer Consultant

Responsibilities:

• Administered all aspects of Workload Automation on z/OS, Tandem, Windows, Linux/Unix, virtual/cloud-based apps.
• Provided ALM support and deployments for BUs supporting FI clients across distributed networks and web clients.
• Performed installation, configuration, validation, TCP/IP connectivity/batch testing between host/remote agents.
• Coded/scheduled job definitions based on user requirements, supporting change, service, and decomm requests.
• Acquired FW/API authentication, HP Server Automation Client/Opsware, TPAM security/RDP access to resolve workflow process interruptions; server disconnects, review CA logs, restart WA agent processes/services as needed
• Monitor agents/servers from Splunk; analyze metadata, index, create rpts, dashboards, parse troubleshooting logs.
• Part of Jobtrac, Tidal, JMO, TWS, Control-M, crontab/task scheduler migrations to CA7XP, stage/test/prod env's.
• Participated in DR, design/build reviews, production readiness consistent with user requirements for new releases, input for Go/No-Go decision, recommend solution or communicate tradeoff if deviating from established standard.
• Appointed technical lead for both POS/Merchant Services Autosys and Apollo TWS conversion projects to CA7/XP.
• Provided work plans to PM, initiated CRs, implementation plans, risk surveys, workflow tasks for Chgmgt/Offshore.
• Worked on Hadoop/Big Data analytics team project as a scheduling, scripting, testing resource. Gather user specs, source data to migrate Unix, Python, Java, XML, RDBMS files from cron to CA7/XP standards/protocols.
• Created webinar training for users transitioning to CA7XP to be more self-reliant, less dependent on our support.
• Influential in getting undocumented processes in writing for team reference, training and on-boarding checklists.
• Performed Windows WA, SQL plug-in/ODBC installs, used SSMS, Server Agent Job Monitor, Visual Studio/SSRS.
• Worked on SharePoint-Confluence migration project, integrating group content delivery for new knowledge database

Confidential, Buena Park CA

Application Support Analyst / Administrator

Responsibilities:

• Provided tech support for Windows, RS/6000, AS400 apps, version control, change mgmt, enterprise scheduling.
• Managed Tivoli Framework/JSC security, TWS 8.2 network, user & database security, EMC, SRDF/TimeFinder, TSM/DRM storage mgmt. processes, clients, administrative backups, tape storage media, printers and report ques.
• Provided Change Admin support, chaired CAB meetings. Instrumental in improving process/owner communication.
• Performed TurnOver/PVCS promotions, SOX audit/remediation. Monitor system/TDW, analyze/troubleshot event & msg log issues on NT, ADLDS, Linux, ITM, AIX, SQL/DB2 backup/reorgs, E1 HTML/Java-based web client.
• Part of JDE OneWorld to PeopleSoft/E1 8.1 conversion/CNC deployment team; plan, define standards, procedures, workflows, utilities, document/setup batch schedules on cross-platform, application & database server environments.
• Coordinated with DBAs, Developers, BAs; track, test, verify, migrate, upgrade functional/user and BRD requirements for HRIS, MFG, Finance, Supply Chain, Inventory, Sales, Purchasing, Warehousing (WMS/RF technology) apps.
• Led Computer Operations/Helpdesk training on job schedules, escalation protocols, conducted user presentations.
• Automated or eliminated manual processes, best practices to maximize operating efficiency; streamlined job flow changes, moved cron, task scheduler jobs to TWS for operator control and visibility; maintain Perl monitoring scripts.
• Led TWS implementation project of installed agents, interfaces; configured, scripted, tested PeopleTools, E1 OMW, Process Scheduler, SIM/SCM business modules; supported .NET application/IIS web server, e-commerce rollout.

Confidential, Burbank CA

Production Control / Operations Control Analyst

Responsibilities:

• Provided Tier 1/2 support for OCC & Prod Control. Monitor Tivoli Netcool, TEC/Omegamon networks and systems, application, file, database, and web servers. Performed TSM storage/VTL tasks, reclamations, backups, reboots.
• Answered user inquiries on production. Escalate critical path failure, pager notifications, initiate/maintain bridge calls.
• Assisted in scheduled implementation projects, job scheduling upgrades, Panvalet changes, and service requests.
• Created and executed NT, SAP, UNIX job definition requirements for TIDAL enterprise schedulers.
• Tested, monitored batch, analyzed, corrected NT, SQL, UNIX script errors and TSO JCL abends, restarted jobs.
• Executed, monitored IOA/Control-M components: Job Scheduling Definitions, Active Jobs File, Control-M Monitor, Online Facilities, Event Manager; including CICS scheduling events, maintenance jobs for B2B and B2C apps.
• Updated TS website documentation, Remedy tickets; prepared and conducted shift turnover reports and meetings.

Confidential, Orange CA

Technical Support / Quality Assurance Manager

Responsibilities:

• Provided pre-post sales support for security suite line of products, including audit, compliance, cyber security and governance, IAM, SSO, intrusion detection, forensic analysis, threat/vulnerability/risk assessment & remediation.
• Performed structured functional/regression/interoperability/UI testing and debugging, executed test plans and test scripts into existing, new features/releases against pre-defined requirements, wrote test cases and validated results.
• Maintained test lab of middleware, servers, workstations, supporting network of multi-host/GUI/web platforms.
• Used TSO utilities to install, configure, verify RACF host/client authentication on NT, XP, AS/400, AIX, HP-UX, Solaris, SuSe/Red Hat, Linux, z/OS. Applied SMP/E maintenance in Test/QA, maintained code/doc versions in VSS.
• Directed team efforts to improve quality customer support, website presence & LISTSERV online communications; implemented service policy/procedures; merged Tech Support & QA for greater agility, lower operational costs.
• Performed administrative functions, resource and strategic planning, budgets, performance appraisals, staff cross-training, coaching and skills development to reach target goals, including status reports and metrics to senior mgmt.
• As customer advocate/liaison, mediated to resolve major client issues with, dept heads, update executive team.
• Supported R&D SDLC on functional requirements, business cases, enhancements, Beta Testing and GA releases.
• Led department project to convert vendor client/bug tracking information to internally-developed SQL RDBMS.