Dean of Students/IT Consultant Resume

SUMMARY:

MDF relocation of layer 3 core switch, Intra/Internet, CRM, VoIP, IVR, I - Series 6 Billing system, SunGard payment with very minimal outage to business service/business continuance.
Increased ITSM customer support center cases by 30% by increasing case creation through self -reporting through e-mail, ITS-Online and phone support.
Eliminated manual configuration of backup T-1 connections by implementing OSPF, resulted in availability of 999.99%.
Initiated cross-functional with team members to increase initial problem review and MTTR-mean-time-to-resolution by equipment staff members to diagnose initial problem causes and perform root cause analysis, resulting in 22% increase in first contact resolution.

PROFESSIONAL EXPERIENCE:

Confidential

Dean of Students/IT Consultant

Responsibilities:

IT Consultant
Review current campus network
Recommend areas of improvement for LAN/WAN
Research methods to reduce technology costs
Direct Student Life Activities
Develop variant Student Life programs
Direct Student Life discipline
Determine students’ needs and develop plan to address their development

Confidential

Lead-Network Security Analyst

Responsibilities:

Manage SANS Cyber Security Training Program
Manage, Report & Respond to US/ICS Security Alerts
Manage Incident Reports
Manage IT Enterprise Security Network

Confidential

IT Manager

Responsibilities:

Core, Distribution, and Access Cisco IOS level routing and switching
Firewalls which include both servers and Internet segmentation-Cisco and F-5
IronPort hardware (Internet Security)
PCI-DSS, HIPPA, SOX Compliance, VPN services, DNS services (Both Internal and External)
Network Enterprise Support for interconnecting remote networks or sites for new site activation or deactivation
Network Technical Support for COSA IT for Public Safety, support staff and vendors
Maintain and monitor networks via network monitoring tool Orion and e-mail alerts

Confidential

IT Manager - Infrastructure Technology

Responsibilities:

Familiar with HIPAA laws and requirements for Confidential
Review data security requirements; research, review and evaluate of RFPs, RFIs and RFOs
Familiar with Agile/Scrum, COBIT, ITIL, ISO, NIST information governance
Familiar with and has a working knowledge of City department and Water Utilities initiatives, business processes, process flows and government regulations for Federal, State and regulatory entities
Payment Card Industry Data Security Standard environment separated into a secure network for credit card transactions. The project scales to support 220,000 residential customers and 13 wholesale city customers
Achieve compliance with regulatory requirements for secure transactions of Water bill payments
Monitor FIM through McAfee Change Control for alteration of critical customer data and system configuration files
Monitor DLP system and software to detect credit card, social security and bank account numbers. Use DLP:
To monitor data at rest
To monitor data in transit
Use firewalls, layer switches, routers, IDS/IPS, SSL/VPN, two-factor authentication and other software packages to maintain a proactive and vigilante security philosophy and approach
Work with encryption and crypto technology
Budget development and forecasting for IT expenditures firewalls, IDP/IDS, gateways, switches, routers etc.
Provide effective communication, exceptional leadership; motivate team members with a focus on business objectives; Manage budget for server contracts, annual agreements and professional services engagements.
Support SCADA systems for effective Water systems control; Adhere to federal/state regulations including House Bill 1382
Effectively moved layer 3 core switch, Intra/Internet, CRM, DMS-P.C.I.-DSS, VoIP, IVR with minimal interruption
Use of AD to manage access, accounts and groups for 1000 user, service and special accounts
Familiar with GroupID; Manager server administration of user provisioning, access group, server security, Exchange e-mail, DNS, DHCP; Support an increasing VMWare environment presence
Manage procurement of servers and various networking systems for over 200 network nodes
Manage customers’ expectations while achieving superior results

Confidential

Senior IT Support Analyst

Responsibilities:

Provide senior information technology support for the City's ITS department
Design, implement support convergent networks for City departments

Confidential, Richardson, Texas

Sr. Networking Engineer (Lead)

Responsibilities:

Worked with open systems protocols including IPSEC, HTTP, HTTPS, UPD, SIP, H323, G.711, G.729
Lead Nortel VPN support team providing support for remote access employees via RAS, VPN & SSL systems
Configure test-bed network to test proper call router via local gateway and long distance network
Knowledgeable in troubleshooting TCP/IP, VoIP, LAN/WAN, VPN, SSL, DNS, Wireless, AD, Microsoft Office products
Sarbanes-Oxley Compliance Training

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