SUMMARY

• Seasoned and solutions - driven professional, offering wide-ranging experience in network engineering across network architectures, technologies and network management systems.
• Adept in diagnosing and troubleshooting technical problems, network issues involving Cisco networking, along wif solid knowledge in administering Cisco server updates on all networking equipment.
• Ability to design, implement and maintain networking infrastructures. Exhibits hands-on background in leading all stages of system development efforts, from requirement definition to testing and support.
• Possesses exceptional talent in providing creative and TEMPeffective network systems services. Recognized as a resourceful, analytical and results-oriented person wif strong communication skills. Committed to quality and excellence.

TECHNICAL SKILLS

• Organizational Skills
• Network Security
• Network Design
• Technical Support and Troubleshooting
• Network Support
• Excellent Customer Service
• Friendly and Professional Attitude
• Excellent Communication Skills
• Conflict Resolution Expert
• Excellent Interpersonal Skills
• Ethical Behavior and Integrity
• Highly Organized Professional
• Critical Thinking Aptitude
• Problem Solving
• Personal Creativity TEMPEffectiveness
• Detail-Oriented
• Time Management Aptitude
• Management Aptitude

PROFESSIONAL EXPERIENCE

Network Security Administrator

Confidential

Responsibilities:

• Provide Data Center, Enterprise level design, maintenance, configuration and support for Cisco IOS/IOS-XE routers/switches in a LAN/WAN/WLAN environment.
• Experience wif Cisco Nexus 2000 FEX, 5000, 7000 & 9000 Series switches - NX-OS using OTV, Fabric Path, VXLAN (DCNM), vPC, VDC and VRRP/HSRP. Cisco Catalyst Switches 4500/6500-VSS MSFC4, C9200, C9300, C9500 and Cisco ISR 1000, 2800, 2900, 3800, 3900 and 4000 Series including Cisco ASR 1000 Series IOS/IOS-XE. 3 Tier deployment of Core, Aggregation and Access Layer Multlayer Switching at Layer 2/Layer3.
• Design, implement and manage security infrastructure, including Firewall, IDS/IPS, DMZ network design and IOS CBAC/Zone-Based Firewall.
• Experience wif Cisco Security utilizing ASA 5500-X, FPR-4100, FPR-1000 NGFW, ACS/ISE - AAA TACACS, RADIUS and WiFi Guest Portal, IronPort WSA, FirePower Services, FirePower Management Center - Threat Defense,Web URL Filtering, Control, Protection - IPS/IDS NGIPS. Setup and configure Cisco AnyConnect VPN Client SSL/IKEv2 and Site to Site VPN using IPSec IKEv1/IKEv2.
• Responsible for implementing security, patch management control on teh network and Cisco DUO 2FA for SSL VPN.
• Support in teh execution of network upgrades, security upgrades and provide customer service support to end-users.
• General knowledge of VoIP - Cisco Unified Communications, CUCM IP Telephony administration, troubleshooting and voice gateways using PRI T1 circuits / SIP Trunking - MGCP, H323 and SCCP.
• Design, implement and configure Cisco WLC 2504/5508 WLC AireOS and Catalyst 9800 IOS-XE WLC, Cisco Mobility Service Engine /wIPS and Aironet/Meraki WAP.
• Setup and configure a Netmotion Mobility XE server for redundant mobility access in a multi-site environment.
• Experience wif F5 BIG-IP Load Balancer hardware LTM platforms design and deployment, DMZ Network Infrastrucure, Inbound/Outbound SNAT, SSL Offloading, Link Controller - ISP Load Balancing and High Availibity (HA) - Active/Standby.
• Knowledgeable in Networking TCP/IP, Subnetting, IP Addressing, Routing Protocols (PBR, Multicast, EIGRP, BGP, OSPF).
• Experience wif Cisco UCS Servers and VMWare ESXi / Hyper-V.
• Utilize network management tools such as Cisco Prime Infrastructure, Cisco Security Manager, Plixer Scrutinizer and basic exposure to Cisc DNAC utlizing SNMP/Netflow/SFlow
• Good knowledge of Frame Relay, T1/E1, MPLS and MPLS VPNs.
• Ability to prepare technical documentation and presentations using Microsoft Visio / Microsoft Office.
• Experience in diagnosing and troubleshooting network connectivity issues on LAN utilizing packet capturing tool Wireshark.

Customer Service Professional

Confidential, Augusta, Georgia

Responsibilities:

• Worked wif various divisions wif different components consisting of Timing Products, Memory Products USB as well as Embedded Processing and Controllers.
• Provided web-based application support for solutions, troubleshooting and specification details on integrated circuits.
• Resolved product and service problems by researching customers complaints and following up to ensure satisfactory resolution
• Managed complex accounts and researched issues involving invoicing, order processing, tracking and billing.
• Responsible for inbound/outbound phone support to customers.

Customer Service Professional

Confidential

Responsibilities:

• Educated new and existing employees on teh company policy and claim research procedures, increasing departmental accuracy and preventing costly errors.
• Dealt mainly wif customers’ inquiries wif teh highest degree of courtesy and professionalism to resolve customer issues.
• Responsible for inbound/outbound phone support for internet connectivity and email issues.
• Operating systems include Windows 98 SE, Windows ME, Windows 2000 Pro and Windows XP.
• Troubleshooting, installation, and maintenance of hardware and software.

Network Engineer

Confidential, Burbank, California

Responsibilities:

• Integration of heterogeneous networks such as Netware 3.x, 4.x, 5.x and Windows NT 4.0, including Installation, Design, Implementation and Troubleshooting in a LAN/WAN environment.
• Designed and implemented LAN/WAN environment - Netware 5, Windows NT 4.0, GroupWise 5.5, BorderManager 3.0 Proxy/Firewall and Cisco Switches and Routers.
• Provided Desktop and Networking support for Walt Disney Co. Consumer Products, Direct Marketing and Licensing department.
• Designed and installed email systems such as GroupWise 5.x and Microsoft Exchange 5.x in a multi-site corporation.
• Helped coordinate connecting remote locations wif corporate headquarters over T1, Frame Relay, ISDN, DSL, and Cable Modem.
• Configured corporate Internet access wif Novell’s BorderManager 3.x Proxy/Firewall and Microsoft Proxy server.
• Ability to configure Cisco Routers and Catalyst Switches, Nortel Switches, Nortel Extranet VPN and Foundry (Brocade) Switches.
• Knowledge of Ethernet and Token Ring Networks and knowledge of TCP/IP, IPX, AppleTalk, WINS, DNS and DHCP.
• Setup and Configured Backup Exec and ARCserve IT backup programs: schedule appropriate Backup and Disaster Recovery.
• Experienced wif Compaq HP Proliant Servers and Compaq Desktop Computers.

Network Administrator

Confidential, Burbank, California

Responsibilities:

• Responsible for Installation, Administration and Maintenance of Novell’s Netware 3.x, 4.x and SCO Unix Environment (3 sites).
• Monitored daily backups, antivirus status, shared storage space, network activity, adjusting network equipment and settings as needed.
• Obtained extensive knowledge of Tiny Term, Intel LANtastic and LANWork Place - Word, Excel, and PowerPoint (MS Office).
• Provided Desktop Support of DOS, Windows 3.11, Windows 95, including in-house desktop applications.
• Analyzed and revamped antiquated and inefficient processes to increase productivity while bringing in newer and more efficient technologies.
• Analyzed and inventory all key network infrastructure assets for teh planning of corporation-wide infrastructure upgrade.
• Ensured corporate and department objectives were accomplished in accordance wif outlined objectives and mission statements.