Software Support Specialist Resume Coconut Creek, FL - Hire IT People

SUMMARY

Experienced PC technician with strong background in software/hardware computer repair and IT network system administration. IT professional with over 4 years’ experience with break fix support, hardware repair and maintenance.
Experienced in software, hardware, computer repair and system administration. Skilled in providing timely support to a 1000+ user environment and noledgeable in both Microsoft Windows and Linux operating systems as well as a variety of applications and management tools; active directory, vMware, and Citrix, ect.
Proficiency with Linux, Apache, PHP, HTML, CSS
Advanced noledge of Active Directory, Fortinet, and Enterprise VPN configurations
Hardware Support and Troubleshooting
Troubleshooting of Hard drives, monitors, printers, scanners and video equipment
Expert understanding of all Microsoft Operating Systems
Moderate noledge of remote Linux server administration (SSH)
Advanced understanding of enterprise AntiVirus and Firewall applications
Knowledge of static and dynamic TCP/IP networking protocols
Proficiency in Cisco iOS/NX - OS and VOIP configuration

PROFESSIONAL EXPERIENCE

Confidential

Software Support Specialist

Responsibilities:

Setup and Maintained active web hosting customers. .
Utilized social media marketing campaigns geered toward small and medium sized business.
Managed cPanel, Web Host Manager (WHM) and applied latest release date candidates accordingly.
Assisted customers regarding dedicated server issues; DDOS, General Config Errors, Apache and PHP installation(s).
Expanded and grew teh web hosting business to 1000+ active customers with a total of 15 dedicated servers.

Confidential, FL

Software Support Specialist

Responsibilities:

Worked in teh helpdesk department, maintaining a quota of 60 SLA tickets answered daily with a 99% satisfaction score.
Setup and maintained remote desktop connections and supported multiple locations.
Prioritized issues in Zendesk ticket system and identified teh root cause of repetitive technical errors and resolved all errors TEMPeffectively.
Assisted clients with Windows 10, Office365, Outlook issues, and more via e-mail and telephone.

Confidential, Coconut Creek, FL

IT System Administrator

Responsibilities:

Setup networking switches and applied teh latest Microsoft Security policies to office computers.
Setup multiple printing stations using TCP/IP protocol so that employees can print to their desired printer.
Repaired and diagnosed computers that were at fault; hardware and software side.
Mitigated and setup cloud backup policies to automatically backup employee files.

Confidential, Coconut Creek, FL

Customer Service Representative / Cashier

Responsibilities:

Answered incoming calls from customers regarding store issues and returns.
Responded to customer service concerns and escalated issues appropriately.
Counseled customers on products and assisted customers in locating their specific item.
Cashier and assisted customers with checkout and returns.