Summary

A results-oriented professional with more than 20 years of experience offering a unique combination of healthcare skills, project management and extensive training in Epic Ambulatory/Cadence/Prelude and ADT.

PROFESSIONAL EXPERIENCE OPPORTUNITIES

Confidential

Epic Go-Live Support Analyst

• Provided support during their Epic clinical go-live to physicians and nurses
• Assisted physicians on how to document using Smart Tools
• Documented any end-user questions, system issues, or other topics related to training delivery
• Assisted physicians on reviewing, writing and adding notes, using note writer, reviewing vital sins, medication reconciliation, pre-op consult, and post-operation admittance
• Trained nurses on how to chart and obtain information
• Assisted physicians and nurses with order entry, order sets, preference lists, and how to release held orders
• Providing elbow support for my chart ADT/Prelude and Cadence Implementation during Go live.

Confidential

Epic Go- Live Support Analyst-

• Worked in EpicCare Ambulatory division
• Assisted end-users with Ambulatory issues
• Escalated issues to the command center using issue tickets
• Provided 1-on-1 education and support for end users that were finding it difficult to adapt to the system.
• Educated and assisted the physicians/nurses on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smartsets during go-live.
• Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient care and therapy plan information.
• Assisted the scheduler to navigate through their work flow
• Assisted the front desk clerk to register new, old and anonymous patient.
• Assisted the clinician on how to instruct and register patient for my chart.

Confidential

Epic Go-Live Consultant-

• Trained/Supported hospital staff
• Supported go-live staff
• Provided problem resolution and end-user support
• Supported end users during go-live by providing on-site support, working on issues and elevating appropriate issues in the areas of Scheduling, Registration Billing Cadence, Prelude Resolute- HB, PB PBB for massive implementation.
• Participated in meetings to report and analyze project progress and develop resolution strategies for issues reported by end users. Created tips and tricks tools such as a checklist of data elements required to meet meaningful use and billing needs.
• Proactively troubleshoot workflow issues and reported any technical issue and other issues to command center in Inpatient, Cadence, Prelude, and Ambulatory.

Confidential

Epic Application Analyst

1. Assisted end users in creating their preference lists, and assisted in developing standardized workflows, and created physician specific Smartsets

• Provided elbow support and educated nurses on using MAR.
• Prioritized reviews and responded to user requests, and participated in user meetings.
• Assisted clinicians to setup and utilize smart tools- smart set, smart phrase, and smart text.

Confidential

Epic Go-Live and Support Analyst

• Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient plan care information, keyboard key combinations, efficient Epic Care system usage and other on-site issues.
• Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smartset.
• Participated in Go-live Ambulatory and Inpatient
• Assisted floor super users on issue resolution such as adding more activities to their Navigator.

Confidential

Nurse Graduate-

• Responsible for coordination of total patient care, direct, coordinated and maintained quality care through effective management of the activities during assigned shifts
• Assisted patients to cope with their medical needs, long term care needs such as health maintenance, hygiene and nutrition
• Implemented facility policies, procedures and also the administrative aspect of the unit

Confidential

Oncology Unit

• Nurse Graduate
• Performed assessment/ data collection in an ongoing and systematic manner, focusing on physiologic, psychological and cognitive status
• Participates as a member of the care team to provide direct care requiring the skills/ qualifications of the RN. Established priorities of patient care based on essential patient needs and available unit resources of time, personnel, equipment and supplies. Also performed documentation duties on unit and in patient record which are timely, accurate, concise and legible

Confidential

Pediatric Oncology Unit

Student Nurse Intern -

• Performed a variety of functions in support of direct patient care services.
• Collaborated with the pediatric patient's medical team
• Supported the Intramural Research Program by partnering with patients in support of their participation in clinical research
• Under the supervision of the Clinical Research Nurse, set priorities and organized patient assignments.
• Assisted with scheduling appointments, providing information to patients and stocking and ordering medical supplies
• Supported biomedical research under the supervision of a professional nurse

Confidential

Project Coordinator-

• Helped coordinate the introduction of Windows 95 into the computing environment.
• Tracked and reported on projects progress, conducted a complete inventory of PC hardware and software, and documented the current state and then monitored upgrades accordingly.
• Development and launch of the implementation of a Y2K remediation plan.

Confidential

Youth Advocate

• Initiated, organized, planned and implemented a comprehensive advocacy services for urban youths and their families.
• Developed objectives and strategies for achieving the goals and developed a supportive relationship with each youth's family

Confidential

Assistant Manager-

• Trained new employees
• Developed and maintained a database of residents' records with automatic notification of medical and other appointments and schedules
• Additionally, put in place processes for adhering to group programming requirements from the office of Licensing and Inspection

Confidential

Program Assistant -

• Oversaw all programs and activities within the shelters, and community homes.
• Evaluated and made changes to ensure compliance with program protocol.
• Acted as primary liaison with all external organizations, evaluated the shelter's services and reported up to the Board of Directors
• Provided accurate monthly, quarterly and yearly statistical reports, interviewed and hired prospective personnel and conducted ongoing personnel evaluations.
• Managed a staff of 6 and assumed leadership in crisis interventions and resolutions
• Previously, as Case Manager counseled shelter residents, screened court referrals to determine appropriateness for shelter care