SUMMARY:

Proven and well - rounded, being versed in hardware and software as well as advanced level IT/PACS Administrator/Clinical Software/Systems Analyst with 19+ years in the IT Industry, spending 18 of those specifically in Healthcare Information Technology/Systems.

SKILL:

Microsoft Office (15+ years), PACS (15+ years), PACS System Design (15 years), Healthcare IT (18+ years), EMR/EHR (15+ years), HIS/RIS (15+ years), Dicom and HL7 (15+ years), Networking (15+ years), Windows Desktop OS (19 years) Windows Server OS (18 years), VoIP (15 years), Management (15 years), Revenue Cycle Analyst (3 years), Data Analyst (3 years), Customer Service (30 years)

WORK EXPERIENCE:

EHR Systems Analyst

Confidential, Ohio and Indiana

Responsibilities:

• Support and configure existing PIMSY EHR while implementing the new Qualifacts, CareLogic - EHR solution for multi-state not -for- profit Behavioral Health and Substance Abuse - Residential and Outpatient Facilities.
• Implementation/ Optimization
• Accountable for install decisions related to assigned application and pre-live risk mitigating planning
• Analysis of EHR model content and user modifications
• Analyzing data conversion needs and preparing details of specifications
• Input to project plan throughout the course of the implementation to insure major milestones are met and project tracking is correct
• Supply prompt input of weekly time tracking and project progress reporting
• Clinical and Business workflows to achieve strategic outcomes for the implementation and resolve EHR technical questions
• Modification and creation of EHR content as prescribed by project team and clinical users
• Policies and procedures
• Coordinating software updates and changes with users including testing of EHR updates and enhancements
• Determine reporting KPIs for funding/payer sources
• Aid others in gathering statistical data for outcome information
• Data Analysis/Analytics use qualitative and quantitative techniques and processes to enhance productivity and business gain extract and categorize data to identify and analyze behavioral data and patterns and techniques
• Train all users up to Executive level on Meaningful Use - MACRA/MIPS
• Ensure HIPAA regulations are understood and practiced
• Implement new EHR solution that is suitable for Behavioral Health/Substance Abuse in a multi-state area.

Epic Systems Analyst

Confidential

Responsibilities:

• Responsible for build of Epic Cupid (Cardiology)
• Determine workflows and use of Epic Tools
• Work with Epic AMs to complete Orion (build wave tasks) to completion by deadline for each wave
• Work with other Epic System Analysts regarding areas that “cross” cardiology
• Build Structured Reports and Reading Palettes for invasive and non-invasive exams, Navigators and Narrators, Questionnaires, Result Reports, Reading Templates, and Scheduling Templates

IT Administrator

Confidential

Responsibilities:

• Responsible for all aspects of IT for two companies as the only IT person for 70+ employees.
• Maintain 15 VM Windows Servers, 70+ desktops, VoIP phone system and upgrades, Microsoft Exchange and O365
• Train end users on Office 365 and other Microsoft Products
• Maintain both company intranet and internet pages: HTML and Wordpress, and WebFax system
• Configure and Maintain Cisco Meraki switches
• Configure and Maintain VLANs
• Develop and keep documentation of all systems, network, etc.
• Learn and maintain Applied EPIC Insurance Agency Production system

Vice President Technical Support/New Implementations & Managing Partner

Confidential

Responsibilities:

• Responsible for implementing and supporting all aspects of PACS, CIMS, HIS/RIS and EMR connectivity systems, including end user technical support.
• Project Management- implementation planning and deployment, interface projects, upgrade projects
• Wrote all end user software manuals and “quick help cheat sheets”
• Wrote all technical documentation of system per site
• Install Software in client-server environment
• Work with hospitals and various other facilities to revise existing workflows and infrastructure for best performance with the incoming PACS/CIMS system
• Develop PACS policies and procedures
• Configuration and installation of PACS/CIMS equipment (servers, workstations, modality set up and disaster recovery solutions)
• Install software on Microsoft Terminal Servers, Virtual Machines, etc.
• Supply Ongoing Support and Training to doctors and staff
• Remote Application Training via WebEx, Log Me In, TeamViewer, etc.
• Setup, change and support viewing protocols for all modalities for radiologist reading stations as well as other personnel and doctors that use the PACS system
• Troubleshoot each support to resolve or escalate the issue as necessary
• Troubleshoot HL7 and ADT interfaces to ensure smooth transition of data from HIS (Hospital Information System) or RIS (Radiology Information System) into the PACS system or vice versa
• Sybase Adaptive Server Database Maintenance -32 and 64-bit: installation and setup dump transaction logs, increase distributed space for data and transaction logs, simple statements and queries, dump and reload, bring online, rebuild indices, troubleshoot issues using logs etc.
• Troubleshoot Network Issues- switches, routers, firewalls. Manage Domain and Active Directory users and groups Day-to-day management of support resource allocation
• Have worked with multiple HIS/RIS, EMR/EHR and PACS/C-PACS solutions including: Meditech, Nuance, Cerner, McKesson, Soarian, Merge, AllScripts, EPIC, Hologic, Vitrea, HeartLab, TeraRecon, InteleRad, Merge/Cedara, etc.
• Experienced in setting up, using, integrating, and training on voice recognition report software; primarily PowerScribe
• Significantly improved support process through best practice solutions, improved documentation, training of support engineers, and standardized operating procedures
• Developed SOP for Customer Service, Support Call Handling, and Go LIVE procedures
• Designed Customer Service Ticketing Database
• Aided in design of DR/BC Windows Server Environment