IT Network Specialist Resume

SUMMARY:

5 years experience in IT configuration
4 years experience in Administrative Specialist
Adept at planning, coordinating, detailed oriented, customer service and problem solving
In depth experienced in troubleshooting networks configuration on network servers.
Experienced troubleshooting client connectionsRouters, Switches, and Paging Gateways.
Proven ability to effectively handle difficult situations. Highly motivated, energetic and very creative.
Strong noledge of routing protocols; RIP, EIGRP, OSPF, BGP
Experienced with network design, installation and configuration
Experienced with Layer 3 Switch; Cisco 3560 and 4000 series
VLAN Configuration with InterVLAN Routing implementation
Access List configuration on routers in Layer 3 Switches
Site - to-site on remote access VPN noledge
Knowledge on encryption algorithms such as MD5, SHA1, SHA2, SHA 256
Knowledge of wireless encryption; WPA, WPA2 and WPA3
Working experience using SSL and TLS encryption on wireless network
Knowledge on DMZ configuration with IPV4 and IPV6
Working experience using two-way and three-way multifactor autantication

PROFESSIONAL EXPERIENCE:

Confidential

IT Network Specialist

Responsibilities:

Confidential

IT Specialist

Responsibilities:

Performed Cisco Call Manager duties that included moves, adds, changes and deletes.
Extensive travel at multiple POD sites across New England to complete Enterprise Infrastructure Solutions (EIS) Project Telecom Surveys.
Performed basic network troubleshooting techniques basic through command line procedures.
Provided telecommunication services including Voice over Internet Protocol (VOIP) technology.
Developed and implemented configuration management plans for complex LAN and WAN environment.
Installed hardware, software and maintained asset management for a Telecom group.
Strong interpersonal skills and teh ability to work under pressure.
Troubleshoot network infrastructure on Wireless Cisco Remote Access Point (RAP).
Worked with management on complex projects which included planning teh installation of cable infrastructure at multiple sites.
Renewed DHCP client lease & re-register DNS client address with DNS Server.
Assisted Bare Metal router installments.
Implemented inventory of Enterprise Infrastructure Solutions (EIS) Project Support for essential services for multiple sites across New England.
Created troubleshooting manual for daily end-user services.

Confidential - Burlington, MA

In-Home Delivery Tech Exper t

Responsibilities:

Provided in-person device setup and tech support for customers’ smart phones, tablets and other consumer electronics.
Resolved operational issues on customers’ devices, other equipment, and connectivity while offering and device optimization suggestions.
Learned details of Smart Home Support and gained understanding of each customer’s technology in order to suggest protection and tech support solutions based on their needs.
Met and exceeded key performance indicator metrics for performance measurements to sales goals.
Traveled up to 150 miles radius daily from Forward Stocking Location to several customers’ locations throughout a designated region.
Offered customers a value-added experience with premier customer service through relationship and rapport building.
Utilized tools and resources to solve technical problems in a fast-paced environment.
Proactively adapted communication to teh customers’ technical skill level.

Confidential - Burlington, MA

IT Administrator Assistant

Responsibilities:

Successfully managed a wide variety of school district system software updates
Documented teh primary computer systems.
Managed and documented Disaster Recovery planning and testing.
Conducted Disaster Recovery Operation due to Network Failures resulting from power failures. Recovered data and brought IT Systems back online.
Installed Firewalls and Virus Protection for desktop clients.
Troubleshooted and diagnosed network software management systems problems using Wireshark.
Deployed and configured over 200 HP laptop Chrome book to Winthrop High School.
Performed imaging on multiple laptops along with autanticating configuration on a weekly basis.

Confidential - Boston, MA

Administrative Assistant

Responsibilities:

Managed daily calendar within email system for Navy executive personnel as a GovernmentDefense Contractor.
Performed routine tasks in support of teh administration of a large, complex budget involvinghigh administrative expenses through guidelines for participating in teh budget formulation andexecution process.
Maintained Computer Maintenance Database for Facilities Department.
Responsible for keeping and updating accurate inventory of over 500 US Navy personels’ filesand PII into Internal Server on a weekly basis.

Confidential

Administrative Specialist

Responsibilities:

Maintained central records for operating budgets, capital budgets, and revenue controls for department.
Implemented daily reports government travel card holders through Defense Travel System.
Coordinated daily schedules for teh Executive officers.
Coordinated travel orders, voucher reimbursement into Defense Travel System.
Coded Marines' personal and data into Marine Corps Total Force System (MCTFS) DoD server.
Maintained over 800 Marines’ Personal Identifiable Information (PII) records.
Installed and successfully troubleshooted L3Harris radio system by gaining high wireless frequency connection.