Confidential

Field Support Technician

Skills

Employment History:

Confidential

Structured Cable Technician

• Install structured cabling including CAT5E, CAT6, RG6 and fiber optic cable to support communication needs on classified and unclassified local area networks on military installations.
• Fusion splice single and multimode fiber using Fujikura FSM 60s.
• Work with customers both over the phone and on service calls for troubleshooting and maintaining machines. Performed general electrical work.
• Install support structures J-hooks, support rings, cable slings and cable tray / ladder rack .
• Terminate and label cable on patch panels, wall outlets and modular furniture.

Confidential

Network Installation Lead Technician

Acted as team lead for the JC Penny Network and Wireless Infrastructure Refresh Project. Ability to prioritize issues, handle multiple communication methods such a phone, email and voicemail. Deinstalled entire old network including all Cisco routers, Alcatel switches and firewalls, wireless access points and associated network equipment and cables. Installed complete new network consisting of new Cisco routers, switches, ASA's and wireless access points. Coordinate planned work for deployment and maintain records for each deployment. Connected all store POS systems, computers, printers and network devices such as the MBOX music system, Helios, environmental control system, lighting control unit, and laser printer to the new network. Performed end to end testing with JC Penny network technicians to ensure complete and successful store turn over and full operation of all store systems.

Confidential

Cable Technician

• Installed, terminated and troubleshot structured cabling at the US Coast Guard HQ and business locations.
• Fusion spliced single and multimode fiber optic cable using Corning OptiSplice.

Confidential

Structured Cable Technician

• Install structured cabling including CAT5E, CAT6, RG6 and fiber optic cable to support communication needs on classified and unclassified local area networks on military installations.
• Fusion splice single and multimode fiber using Fujikura FSM 60s.
• Install support structures J-hooks, support rings, cable slings and cable tray / ladder rack .
• Terminate and label cable on patch panels, wall outlets and modular furniture.

Confidential

Technician

Installed, tested and troubleshot digital cable and high speed internet service. Performed new connects, reconnects, and non-pay disconnects. Duties also include lifting up to 75 lbs., climbing, bending, twisting and reaching overhead to install or repair equipment, make emergency repairs usingmechanical aptitude. Added outlets, cabling and installed or replaced customer premise equipment cable boxes and modems . Provides support in the conduct and performance of equipment/system acceptance testing following installation or troubleshooting of effected product. Responded to and resolved trouble tickets, systems outages and customer complaints. Also performed cable wiring, and soldering projects on circuit boards for testing purposes.

Confidential

Field Technician

• Installed, tested and troubleshot dsl service in commercial, retail, residential and business locations.
• Use of various lift equipment including reticulating aerial lifts/bucket trucks. Familiar with most hand and power tools.Troubleshot all electrical and electronic systems, as well as pneumatic and high vacuum facilities. Under minimal supervision installed and maintained computer hardware, cabling and related software according to established processes and procedures. Configured and interconnected customer premise equipment including Cisco and Netopia routers, modems and Adtran CSU/DSUs. Extended pots lines, T1s and HDSL circuits from the demarc to customer specified locations. Replaced defective wiring and installed new wiring for modifications and repairs. Performed cutovers, circuit cross connects, moves, adds and changes and circuit verification. Prepare reports and maintain records of work. Conducted site surveys and labeled completed installs. Performed end to end testing to confirm network connectivity. Prioritize work items in a changing environment in order to minimize impact to customer.

Confidential

Field Technician

• Commissioned, provisioned and tested Nortel networks central office equipment.
• Prioritize work items in a changing environment in order to minimize impact to customer.
• Tested and turned up T1 circuits and voice lines. Installed and replaced circuit cards, data lines and defective equipment. Utilize hand and power tools . Performed end to end testing to confirm network connectivity.

Confidential

Field Services Technician

Installed maintained, repaired and tested unbundled circuits DS0s, DS1s, Ethernet, Pots, T1, and ISDN .Configured and installed customer premise equipment including channel banks, modems, and routers. Troubleshot voice and data wiring, executed cutovers and made needed moves, adds and changes. Performed general and preventive maintenance on customer premise, associated central office and co-location equipment.