PROFILE:

• IT Manager with twenty years of experience in information and networking technology including managerial experience in leading directing and motivating staff, managing budgets for IT expenditures with cost effective methods; assign, direct and oversee work plans, projects and direction of technology.
• Knowledge of project management steps of initiating, planning & design, executing, monitoring & control and project close - out. Lead teams of six up to over twenty personnel including technical, professional and non-technical environments.
• Creation of virtual P.C.I.-DSS environment with a planned minimal change outage window.
• MDF relocation of layer 3 core switch, Intra/Internet, CRM, VoIP, IVR, I-Series 6 Billing system, SunGard payment with very minimal outage to business service/business continuance.
• Increased ITSM customer support center cases by 30% by increasing case creation through self -reporting through e-mail, ITS-Online and phone support.
• Eliminated manual configuration of backup T-1 connections by implementing OSPF, this resulted in network uptime availability of 999.99%.
• Initiated cross-functional with team members to increase initial problem review and MTTR-mean-time-to-resolution by equipment staff members to diagnose initial problem causes and perform root cause analysis, resulting in 22% increase in first contact resolution.
• Increased internal team knowledge by providing annually IT related training; this resulted in improved historical knowledge, effective representation at meetings and timely completion of projects and tasks.

AREAS MANAGED PROJECTS TOP SKILLS:

IT Finance / Budgeting AVAYA VoIP Effective Leadership

IT Infrastructure PCI-DSS Fencing LAN/WAN/Wireless

IT Wireless Data Center relocation Internet/Intranet/Extranet

IT Security Hierarchal IP Subnets Training/Mentoring

IT Storage & Server Admin OSPF Implementation IT Cyber Security / Disaster Recovery

IT Networking Employee IT Security Training Vendor Management

PROFESSIONAL EXPERIENCE:

Confidential

IT Manager-ITSD-Network Communications

Responsibilities:

• Core, Distribution, and Access Cisco IOS level routing and switching
• Firewalls which include both servers and Internet segmentation-Cisco and F-5
• IronPort hardware (Internet Security)
• PCI-DSS, HIPPA, SOX Compliance
• VPN services
• DNS services (Both Internal and External)
• Load Balancing (Both Intra and Inter Data Center)
• ONS (Optical Networking System) DWDM
• Systems Administrator for SolarWinds
• Fluke TruView
• Proteus DNS/DHCP
• Cisco ACE, Cisco Unified Communication Manager. Cisco Prime
• Cisco UCS Central
• SharePoint
• Internet troubleshooting
• External Website purchasing / integration into CoSA

Management of CoSa Network Engineers/Administrator/Analyst

Confidential

Responsibilities:

• NetBrain Map Driven Automation
• Network Enterprise Support for interconnecting remote networks or sites for new site activation or deactivation
• Network Technical Support for COSA IT for Public Safety, support staff and vendors
• Maintain and monitor networks via network monitoring tool Orion and e-mail alerts
• Create network IP address scopes in Proteus
• Assign IP addresses for static security camera devices
• Complete work assignments; change requests; incidents or tasks via Remedy application. Assign CRQ (Change Request) task can vary from creating network scopes for the new site
• Assigning open switch port interfaces; Adding devices for network monitoring and statistical reporting and adding the network devices for access, account, authentication via Cisco Secure Access Control Server.
• Program or configure network equipment for deployment or replace network equipment
• Manage staff-On-call rotation every 6 weeks
• Attend Network Project meetings to collaborate in planning, design and implementation of network enterprise architecture and remote sites
• Coordinate with the Project Manager in creating and submitting purchase orders quotes for network equipment for budgetary and design implementation
• Planning and coordinating outages for troubleshooting and repair with CoSA IT Departments and Vendor support
• Order Circuits for WAN upgrades
• Coordinate and schedule remote site migrations for WAN service upgrade
• On-site support and troubleshooting pertaining defective hardware or site outages
• Maintain and replace hardware via an IOS upgrade or RMA hardware for hardware failure occurs

Confidential

Management of CoSA Network Engineers/Administrators/Analyst

Responsibilities:

• Management of SA Free WiFi
• Management of CoSA WiFi
• Management of TSSM-TCI Alvarion Wireless / Cisco AP’s
• Management of new WiFi initiatives

Confidential

IT Manager - Infrastructure Technology

Responsibilities:

• Advocate of the Confidential and the Water Utility for information security and business continuance
• Knowledge of applicable information security standards and evaluation of security programs, policies and procedures
• Knowledge of protection of data confidentiality, integrity and availability
• As a visionary, innovator and champion for IT-Fostered relationships within the Confidential, Water Utility divisions, IT Solutions and all City departments:
• Effective bridge building through relationship building, verbally / written communication and positive leadership while interacting with executive City management
• Able to work through issues, disagreements and differences by finding common ground to achieve high quality IT products while addressing conflict
• Familiar with HIPAA laws and requirements for Confidential
• Review data security requirements; research, review and evaluate of RFPs, RFIs and RFOs
• Familiar with Agile/Scrum, COBIT, ITIL, ISO, NIST information governance
• Familiar with and has a working knowledge of City department and Water Utilities initiatives, business processes, process flows and government regulations for Federal, State and regulatory entities
• Management of Information Technology budget which is shy of $10 million dollars
• Developed policies, procedures and standards for effective delivery of IT security services; Provide business planning for infrastructure group and assist business planners with department wide business planning for over 1000 employees
• Automation, emerging technology and Project Management experience
• Provided project management and technical advisement for OSPF implementation with TCP/IP reconfiguration:
• Manage budget to ensure IT professional services were delivered on-time, within scope, with achieved objective affect over 1000 employees and 750,000 citizens.
• Managed professional services strategic business partner and internal project team
• Manage projects within time frame and deadlines
• Management of vendors and business partners, with negotiation of contracts, services and deliverables
• Provided project management support for Avaya VoIP IPPBX and call center implementation:
• Design VoIP network intra-VLAN routing, including QOS, H323, Tie-trunk line and analog integration.
• Managed infrastructure group project scope, deliverables, time-lines, implementation and post-action support for LAN & WAN
• Provide project management for Barracuda Web Filter device, including procurements, design and implementation
• Provide technical advisement and project support for Juniper SSL implementation, support and expansion
• Technology life-cycle planning for all IT systems, devices, software and hardware performed on a quarterly and yearly cycle; Manage business partners, service providers and vendor management to ensure process-oriented delivery of IT services
• Effective partnership and support of Enterprise Applications for software development and delivery
• Serve as the technical advisor for IT security vulnerabilities, threats, exposure and resolution
• Creating new virtual P.C.I.-DSS environment for new P.C.I.-DSS level 2 merchant designation
• Payment Card Industry Data Security Standard environment separated into a secure network for credit card transaction. The project scales to support 220,000 residential customers and 13 wholesale city customers
• PCI DSS-Achieve compliance with regulatory requirements for secure transactions of Water bill payments
• Monitor FIM through McAfee Change Control for alteration of critical customer data and system configuration files
• Monitor DLP system and software to detect credit card, social security and bank account numbers. Use DLP:
• To monitor data at rest
• To monitor data in transit
• Use firewalls, layer switches, routers, IDS/IPS, SSL/VPN, two-factor authentication and other software packages to maintain a proactive and vigilante security philosophy and approach
• Work with encryption and crypto technology
• Sarbanes-Oxley Compliance Guidelines
• Manage aspects of IT budget for expenditures for technology equipment, services and projects
• Forecasting for future purchases and incumbencies for planned projects, upgrades and lifecycle refreshes
• Approve P-card purchases and requests for all Water Utility divisions IT expenditures
• Manage IT financial purchases for vendors, business partners and other City departments and divisions
• Provide support for IBM Series 6 billing systems managed by Enterprise Apps group and management with RACF
• Support SunGard Public Sector System for network connectivity into billing systems
• Manage and support IVR, servers, systems for Selectron utility billing payments
• Manage and support infrastructure for secure Internet access for utility billing payments
• Geographic Information Systems (GIS):
• Support GIS group with GIS client installs, access and troubleshooting
• Support Water department field ops, meter services with access to GIS maps via mobile solutions and access
• Budget development and forecasting for IT expenditures firewalls, IDP/IDS, gateways, switches, routers etc.
• Manage all aspects of IT networking via 24x7x365 environment, including TCP/IP, OSPF routing, firewalls, switches, routers, SSL/VPN, IDS/IPS, Internet connectivity, Wireless connections & devices
• Provide effective communication, exceptional leadership; motivate team members with a focus on business objectives; Manage budget for server contracts, annual agreements and professional services engagements.
• Support SCADA systems for effective Water systems control; Adhere to federal/state regulations including House Bill 1382
• Effectively moved layer 3 core switch, Intra/Internet, CRM, DMS-P.C.I.-DSS, VoIP, IVR with minimal interruption
• Use of AD to manage access, accounts and groups for 1000 user, service and special accounts
• Familiar with GroupID; Manager server administration of user provisioning, access group, server security, Exchange e-mail, DNS, DHCP; Support an increasing VMWare environment presence
• Manage procurement of servers and various networking systems for over 200 network nodes
• Manage customers’ expectations while achieving superior results
• Manage desktop operations for a mid-size IT organization 800+ desktop/laptop systems, ensure City SLA’s are met and followed; Serve as final escalation point for troubleshooting desktop/laptop software, hardware and application issues; Provide support to customers by training desktop analyst to make initial contact, provide superior troubleshooting and initial follow-up support, and provide approval for desktop/laptop refreshes replacements
• Budget development and forecasting for IT expenditures for desktops/laptops/tablets

Confidential

Senior IT Support Analyst

Responsibilities:

• Provide senior information technology support for the City's ITS department
• Design, implement support convergent networks for City departments

Confidential, Richardson, Texas

Sr. Networking Engineer (Lead)

Responsibilities:

• Lead engineering EVT group for VoIP testing with Siemens, Cisco, Nortel, and Avaya, Chariot, and Meridian devices/systems
• Worked with open systems protocols including IPSEC, HTTP, HTTPS, UPD, SIP, H323, G.711, G.729
• Lead Nortel VPN support team providing support for remote access employees via RAS, VPN & SSL systems
• Provide support for LAN/WAN routers, switches and circuits; install, configure and troubleshooting of OSI layer 2 & layer 3 devices, configured and supported
• Provide support for remote access employees via RAS, VPN & SSL systems
• Install, configure and troubleshoot remote access software and systems
• Provide support for LAN/WAN routers, switches and circuits; install, configure and troubleshoot OSI layer 2 & layer 3 devices, configure and support Wireless networks and devices
• Configure test-bed network to test proper call router via local gateway and long distance network
• Knowledgeable in troubleshooting TCP/IP, VoIP, LAN/WAN, VPN, SSL, DNS, Wireless, AD, Microsoft Office products
• Sarbanes-Oxley Compliance Training