IT Systems Administrator Resume

SUMMARY:

Experienced Systems Administrator and IT Specialist with 7+ years configuring and maintaining local and remote networks.
Setup and Administration of Windows and Linux Servers such as Active Directory, LDAP, DNS, Email, FTP, File, Print, databases, and Web
Configuration and Deployment of network security devices and servers.
Setup and Configuration of Distributed clustered servers for physics simulation packages using Windows and Linux based operating systems.
HPC - high performance networked computing using physics simulation packages.
Understanding and capable of implementing software, servers, and devices that utilize the TCP/IP protocols as well as but not limited to DNS, NTP, DHCP, VPN, SSL, and TLS.
Office 365 Administration.
MS 365 Administration - SharePoint, Email, Email Security, End User Licensing, Tenant configuration and security, Teams, End User Office Application Support
General network and end point security including troubleshooting and remediation.
Email Security such as DMARC, DKIM, SPF, as well as using policies, practices, and security software to prevent loss of information and continuity of reliable services.
VOIP service configuration and administration as well as migrations between various cloud providers. End user VOIP support for Teams, Zoom, Ring Central, and others, as well as handset and conference VOIP phones such as Polycom.
General IT service administration, PC repair, server troubleshooting, network troubleshooting, data recovery
Knowledge Base Documentation
Technical Support Documentation
Use of CRMs for Customer Sales and Technical support
Coming up with non-technical ways to describe or explain technical processes.
Administration of various third-party IT and cloud related services
Providing quality and friendly support for internal and external users and customers
I have also had the opportunity to work directly with customers providing technical support while consistently maintaining a high NPS (Net Promoter Score)

PROFESSIONAL HISTORY:

IT Systems Administrator

Confidential

Responsibilities:

Local and remote IT administration for networks, servers, security, and services for multiple office, as well as cloud computing and IT technical support.
Aided as an elevated technical resource for Confidential product installation, configuration, and networking support.

Technical Support Consultant

Confidential

Responsibilities:

Local and remote IT Server and network security, regional technical customer support for Confidential physics simulation software including setup and configuration of networked licensing systems as well as workstations and HPC clustered remote solvers.
Network cluster experience included use of ethernet and InfiniBand networks.
Help prepare instructional materials, networks, and virtual environments for hands on learning camp classes.

Confidential

Computer Lab Aid

Responsibilities:

Maintain and configure computers and networks in WCC Computer Labs for networking, security, and digital forensics courses.
Assist with installation of clean images to class networked computers.
Assist students as needed.

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