Professional Experience

Confidential

• Installed, configured administered Microsoft Systems Management Server SMS 1.2, 2.0 2003, Microsoft Systems Center Configuration Manager SCCM 2007 R2 R3 including associated clients to over 600 in-house computers, 150 offsite computers over 100 remote user laptops. These were used for software deployments, patch management, inventory licensing management.
• Created, configured, tested deployment of software packages for use with SMS SCCM or to be installed manually. These included custom installation packages created with Wise Install Studio, SMS Software Packager the use of scripts VBScript, Powershell compiled WinBatch .
• Created, configured, tested deployed computer system images for new users computer replacements or repairs.
• Developed a post imaging process that was used during a roll-out of 3300 Windows Vista Business laptops to our field agents. Some of the key features of this process were generating a domain unique computer name, installing configuring post imaging applications encrypting a virtual machine directory.
• Managed Users Computer Operating System Migrations, including hardware application testing upgrades, user training. Migrations included Windows 95/98 to IBM OS2 Warp 4, IBM OS2 Warp 4 to Windows NT 4.0, Windows NT 4.0 to Windows XP Windows XP to Windows 7.
• Created, configured, tested deployed remote / virtual desktop solutions using Citrix XEN Workstation, Citrix XEN App, Citrix Presentation Server, VMWare Workstation VMware VSphere.
• Developed, deployed administered Desktop Laptop hardening protocols using local security policies Microsoft Active Directory Group Policy Objects GPO .
• Tier II Tier III support for user inquiries regarding computer software or hardware operation to resolve problems.
• Developed documented procedures for hardware software installations / or configurations.
• Developed Business Continuity Disaster Recovery Plans for Desktops / workstations / laptops.
• Created, configured, tested, deployed managed Unattended Workstations for use in running Business Critical Automated Processes.
• Modified and customized commercial in-house programs for internal needs. Worked with in-house programmers on requirements deployments for custom applications.
• Evaluated developed installation, configuration procedures for new or upgraded application packages, both commercial in-house.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications including -- SSD, SSD Cache, Hybrid Mechanical HD's, Floppy Drives, CD / DVD/ Blu-Ray drives, memory, mother boards, power supplies, add-in cards Video, Sound, NIC etc , laptop keyboards screens.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Prepared evaluations of software or hardware, and recommended improvements or upgrades.
• Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users managers, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Referred major hardware or software problems or defective products to vendors or technicians for service.
• Developed training materials and procedures, or train users in the proper use of hardware or software.
• Conferred with staff, users, and management to establish requirements for new systems or modifications.
• Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
• Supervised and directed workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.

Confidential

• Oversaw the daily operations of a 40 lane bowling center.
• Member of the corporate automatic scoring system computer installations team.
• Developed implemented the daily lane maintenance program.
• Provided backup support to the centers full time mechanic.
• Operated the centers Pro Shop.

Additional Skills

• Certified Novell Network Engineer CNE for Novell Netware 4.0, 4.10 4.11 5.0, Certified Novell Network Administrator CNA for Novell Netware 4.0, 4.10, 4.11 5.0, Microsoft Certified Systems Engineer MCSE for Windows NT 4.0 Workstation Server, Microsoft Certified Systems Management Server SMS Administrator for SMS 2.0.
• Full operational familiarity with the following operating systems -- Windows 95, Windows 98, Windows NT 4.0, Windows 2000, Windows XP 32 bit 64 bit , Windows Vista Business 32 bit 64 bit , Windows Vista Ultimate 32 bit 64 bit , Windows 7 Professional 32 bit 64 bit , Windows 7 Ultimate 32 bit 64 bit , Windows Server 2000, Windows Server 2003 Windows Server 2008 IBM OS2 v3 WARP 4. -- Operational familiarity with Microsoft Windows 8 Professional, Ubuntu Desktop Linux Fedora Desktop Linux.
• Full operational familiarity with the following Microsoft Office products -- Office 97, Office 2000, Office 2003, Office 2007 Office 2010.
• Full operational familiarity with the following Microsoft products -- SMS 1.2, SMS 2.0., SMS 2003, SCCM 2007 R2 R3 Microsoft SQL Server 2000, Microsoft SQL Server 2005, Microsoft SQL Server 2008.
• Strong operational familiarity with the Windows Registry Windows Management Instrumentation WMI using WBEM .
• Intermediate experience with MS PowerShell, Python, Ruby Perl scripting languages.
• Full operational familiarity with the following Imaging OS Deployment mechanisms -- Symantec Ghost v5 up Microsoft Unattended Installation using sysprep Citrix XEN Desktop Vmware Workstation. Operational familiarity with SMS / SCCM OS Deployment, Citrix XEN App Citrix Presentation Server, VMware VSphere.
• Experience with remote administration support of workstations laptops using various remote administration tools including Microsoft Remote Desktop Protocol RDP , Microsoft NetMeeting, Microsoft SMS / SCCM Remote Control, Microsoft Communicator, Symantec pcAnywhere, RealVNC unencrypted communications TightVNC encrypted communications .
• Full operational familiarity with the following Ticket Reporting Applications -- Remedy, Lotus Notes HEAT.