OBJECTIVE:

I am seeking a position where I can utilize my Windows, UNIX / Solaris, Telecommunications, Medical / Health Care Diagnostic Imaging, Field Service and Networking skills in environments that provide possibilities for career advancement and to learn new technologies.

WORK EXPERIENCE:

Confidential

Network Operations Center NOC Engineer

• NOC Support: provided ongoing monitoring and maintenance support for datacenter sustain day-to-day operation of physical computing environment and peripheral devices using the following analytical and troubleshooting tools: ping, tracert, route print, nslookup, netstat, telnet, ssh, hyperterminal, PuTTY, SecureCRT, Wire Shark, Packet Tracer, OSI Model TCP/IP, command-line interface of CISCO IOS and UNIX/Solaris and OpenBoot prompt commands. Monitored routers, switches, firewalls, VLANs, storage devices, file servers and database systems in an Enterprise, distributed infrastructure running on Cisco, Microsoft, UNIX, and Linux-based products. Set up communication bridges and escalated complex issues. Interfaced with vendors and Telecom providers of DS1/T1, DS3/T3, OC-3, and Metro Ethernet WAN circuits such as Reliance Globalcom, Sprint, CenturyLink and Verizon. Created service tickets using HP Service Manager 7 similar to BMC Remedy . Maintained reports, shift logs and turnover logs. Loaded various backup tapes into Sun StorEdge L180 tapes libraries and also Quantum 2500 tapes libraries. Monitored complex, commercial Building Automation Systems BAS facility systems such as, CRAC, HVAC, Ventilation, Electrical, UPS and Controls at PBGC Data Centers. Authenticated VPN Clients with RSA SecurID Authentication.
• COOP Exercise Support - participated in coordination and technical support of Continuation of Operations COOP activities. Assisted with system reboots and troubleshot tiers 1 and 2 problems related to the OSI model layers 1, 2, and 3. Service Desk Support: Provided Tiers 1/2 after-hours Help Desk support. Service Desk Interactions: received and worked on after-hours incident/service requests, user account issues within Active Directory AD and Quest ActiveRoles Server.
• DBA Support: ongoing activities as related to the support of PBGC's Oracle and SQL server data bases such as loading backup tapes into Sun StorEdge L180 and Quantum 2500 tapes libraries and monitoring database RMAN backup status. Also Coordinated Iron Mountain offsite tape storage for disaster recovery. UNIX/LINUX support: monitoring database servers, file systems, CPU, memory and disk utilizations. Applications used: Active Directory: User Account Management Quest ActiveRoles Server: User Account Management HP OpenView HP Network Node Manager New HP OpenView
• HP Service Manager 7 HP Business Service Management - BAC 8.02 BSM SiteScope
• MS Outlook Web Access SiteScan Environment Monitoring WAN Flow / Scrutinizer NetFlow sFlow Analyzer APC / Schneider Electric MGE UPS Monitoring Primavera P6 Microsoft Office Professional Plus 2010 NetBackup monitoring for Production, Development and Testing Servers and Databases, Data Capture 4.0.2 TempGuard Environment and AMS 1000 SAN Web Monitoring.

Confidential

Desktop Technical Support and Mid-level UNIX/Solaris System Administration.

Duties included: System installation, upgrades, troubleshooting network TCP/IP, LAN/WAN and applications Microsoft Office , installing network printers, updating component drivers, updating system OS Linux/Ubuntu, Windows XP, and Vista and application software, analyzing system errors and responding to customer technical queries about email, Internet and web systems. Also worked on anti-virus software and system security downloading and installing firmware and patches. Work performed on Dell, HP, IBM and generic brand workstations, laptops and devices. The following analytical and troubleshooting tools/utilities were used: ping, tracert, route print, nslookup, netstat, telnet, ssh, hyperterminal, PuTTY, SecureCRT, Wire Shark, Packet Tracer, OSI Model TCP/IP, command-line interface of CISCO IOS and UNIX/Solaris and OpenBoot prompt commands.

Confidential

Support Engineer / Diagnostic Imaging Repair /

• Problems resolved included: Product installation, HW/SW upgrade, re-installation, de-installation customer training, preventative maintenance, field service bulletins, error messages, image quality and densitometry, jams, calibration, connectivity/interface, customer and field service engineer queries configuration.
• Components and systems: fuses/breakers, hard disks, interfaces, keypads, monitors, network, PCBs, power supplies, sensors and switches, wiring/cabling/harness, communications, DICOM, cassettes and image plates, robot/film feed/decurl/laser assemblies, exposure and erasure units, motors and print heads, processors, pneumatics and pumps.
• OS and Applications: Windows XP/2000 Professional, UNIX/Solaris, Microsoft Office: Word, Excel, Outlook, Power Point Lotus Notes, IMOS, Internet Explorer, Mozilla Firefox, Netscape Navigator, Vinnet Expense Reports , Verizon Access Manager, Norton Ghost, VPN Client, Infowave Mobile Enterprise Service Order Management SW , AGFA DICOM Visual Print, HL7, HIPAA, CCM Tools, McAfee VirusScan, Topaz e-Signatures SigPlus.
• Trained and worked on: DICOM Imaging, Drystar Printers: 3000, 4500/M, 5300, 5302, 5500, 5503, AXYZ Paxport/Multi-Flex, ADC Digitizers, CR 25, CR 30-X, CR 75, CR 85-X, DX-S, NX 2.0, Windows Server 2003, IMPAX Talkstation 3.1.
• Supervisors: Brent Flynt:ConfidentialO and Lars Johnson: ConfidentialC/W

Confidential

Customer Service Engineer / Network Printer and Copier Repair: XEROX Contractor

Hardware, software, drivers, and firmware upgrades Service Call handling. OS: Windows XP, UNIX / Lynx, System Security. Applications: Blackberry, Dataman32, AltBoot, Global Service Network, PWS, Parts Management, Edoc, NVM and Diagnostic tools. Preventative maintenance, Installs, meter reads, copy quality, document and paper handling, network and disk operations memory, CPU, run and machine controls, Electrical/Power systems, User Interface, Xerographics, Transport and fusing, finishing and stapling, ROS and laser, Integrated ESS, Print and Network controllers, Fax and LAN Fax. Supervisors: Michael Loubert and Jennifer Robinson: Confidential

Confidential

• Technician: Repair and Preventative Maintenance of Laundry Equipment: Washers and Dryers, all brands and models. Customer Accounts: Facilitation of Service Level Agreements and Master Protection Plans. Good electro-mechanical aptitude, familiarity with control system loops, instrument calibration, electrical schematics, electrical instrumentation. Cash, checks and credit card management. Operating System and Applications used: Windows 2000 Professional, LIS, SST, Etools, Accounting Utilities, and GPS.
• Supervisors: Bill Hoyte and Benny Gordon Confidential

Confidential

Systems Support Specialist

My main responsibilities at Confidential included Kodak Digital High-Speed Printer and

Confidential

Provided technical support in the following areas: racking and stacking of Sun Enterprise and HP servers for production, database, general support, and web hosting. Racking and stacking of network gear such as Alteon AD3 load balancers, CISCO PIX firewalls, console servers, switches including CISCO, Brocade and EMC , NetScreen10, VPNs and NetApp F740 filers. Used Loudcloud's Opsware Automation System in the installation and configuration of Solaris 2.x, Red Hat Linux 6.x, patches, freeware packages, Windows NT 4.0 and Windows 2000 Professional. Installed drives, memory, NICs, qfe boards, and network cabling. Set up SUN SCSI devices and logical drives on HP servers. Downloaded and upgraded firmware for SpectraLogic Gator 12000 tape libraries configured network hosts and added DNS entries as required and mapped console server ports to asynchronous module lines. Participated in 24x7 network maintenance, troubleshooting and fail over testing. Worked on Remedy AR System tickets and completed deployment and decommissioning checklists. Acted as vendor liaison for hardware and software technical issues. Supervisor's Name: Hector Alba. Confidential

Confidential

Duties included: Data Center walk through and report of any significant problems with 24x7 UNIX and NT production, database, web and backup servers and peripherals. Systems monitoring of hardware, software, network and file systems using SiteScope , EPM and pagers and coordinating with DBAs, developers, the NOC and other System Administrators as necessary. Creating user accounts and maintaining and updating shift logs status reports and critical messages. Also monitoring various Liebert HVAC systems for Prentiss Properties. Stopping, restarting, refreshing and updating various process daemons as required. Running procedures for credit card authorization, Bell Telephone Number authorization, customer usage reports, Personal Web Space on Netscape servers, primary and secondary radius servers, and primary and secondary DNS servers. Updating, creating, deleting, suspending or activating customer secured e-mail accounts as required. Troubleshooting of DNS, NIS / NIS , InterMail, dial-up networking, DSL registration, authentication, and ISDN issues: zone files, mail relay, mail exchange, domain name and IP address resolution, POP3, and outgoing SMTP traffic. Troubleshooting of network issues and problems using utilities such as: telnet, uptime, nslookup, ping, traceroute, ifconfig, and snoop and escalating to the NOC as necessary. Had exposure to HP 9000 series servers: HP OpenView, Monitoring processes, taking care of failed boot up procedures, and labeling and replacing DDS digital backup cartridges for System Administrators in remote locations remote hands . Supervisor's Name: Sharon Barshow. Confidential

Confidential

UNIX Desktop Administrator:

Tasks performed included: Sun Solaris 2.x Installation and application of patches Y2K and others troubleshooting and installation of Sun SPARCs and Ultras system configuration of environment variables network connectivity: hostnames, nodenames, IP addresses, subnets, netmasks, default routers/gateways, primary network interfaces file systems integrity and disk layout partitionings , software groups, name service mounting remote file systems assisting in the creation of user and group accounts: editing configuration files: checking vfstab, adding machines to mount points in dfstab, mclass and rdist on department servers running the FROB and Kerberization scripts - updating and pushing over the password files to user machines network HP, Dell, Xerox printer configuration and coordinating with network administrators and engineers for users missing static punches and DNS entries. Assisting with user accounts creation the resource inventory system and Trouble Tickets - the Remedy Action Request System Supervisor's Name: Rick Jones. Confidential

Confidential

Responsibilities included product and production environment support remotely logged into UNIX / Sybase production servers to check status of systems and error logs resulting from production and testing demo processes or system backups, and coordinated with Command Center System managers verified run time statistics on front end processors load balancers coordinated with Hot Line Agents to analyze Fannie Mae nation-wide customer issues relating to proprietary software products and services used trouble tickets BMC Remedy Action Request System and escalated issues to third tier support personnel for resolution performed data analysis on nearly a dozen Sybase databases using ISQL on dozens of tables and index fields. Was responsible for executing special commands and procedures to close Desktop Trader - Fannie Mae's proprietary trading feature associated with Dow Jones/Wall Street. Used debug windows to analyze customer login and software failures relating to user id/password, telnet, NIS registration, and database access. Wrote shell script for file system, system performance and log files analysis. Supervisor's Name: Julie Thomas. Confidential

Confidential

• Member of team responsible for installing and configuring over 300 Windows NT 4.0 workstations, migrating from Windows 3.11 set up Windows NT 4.0 networking, integrating with Novell NetWare and IntranetWare Client 4.11a installed and configured 3COM Fast Etherlink XL Adapters 3C905 and XMC 9000 NICs , installed and tested dozens of software packages including Windows NT Messaging, Microsoft Office 97 Professional, MS Outlook, MS Project, MS Internet Explorer, Lotus cc:Mail Rel. 8, Lotus Organiser 2.1, Norton Utilities, Form Flow, Netscape Navigator/Communicator, McAfee VirusScan, NT 3.1.4a, Quicken Suite 98, WinFax Pro 8.0, pcANYWHERE32 v.8.0. Installed and configured network printers created computer and user accounts on domains verified TCP/IP communication with ping, tracert and ipconfig utilities, mapped network drives to server programs, and modified video/display settings and user applications options. Protocols used: TCP/IP, NWLink IPX/SPX Compatible Transport and NetBEUI.
• Network Services: RPC Configuration, NetBIOS Interface, Workstation and DHCP Servers enabling dynamic IP addressing . Supervisor's Name: Corina Yasher. Confidential