SUMMARY:

Looking for a position in a company where I accomplish Corporate goals and help steer the I.T. department to become more efficient and provide better service to our customers My background in troubleshooting, training and customer interaction skills give me a unique talent that can be applied in a wide variety of situations. That coupled with my MCSE, A+ and ICND makes me a great choice to install administer, maintain and troubleshoot your network.

SKILLS:

Troubleshooting electrical and mechanical.

Training electrical, mechanical and customer skill

SCCM Administrator

EXPERIENCE:

Confidential

SCCM Administrator/Engineer

Responsibilities:

• Daily duties include Packaging and deploying Software and applications like Firefox, Google, Microsoft Office, Adobe products, various Departmental software such as CAD programs and financial software and SAP.
• Responsible for creating and maintaining Images for deployment.
• Including upgrading from Windows 7 to Windows 10 including testing software compatibility from Windows 7 to Windows 10.
• Responsible for packaging and deploying Anti Virus VPN and firewall applications.
• Responsible for moving Image and software deployment from MDT to SCCM to SCCM Current version.
• Set up a VM farm of test computers and user accounts for testing of Operating Systems and deployment of software.
• Worked with our counterparts in Sweden to convince them to use a CAS solution for SCCM (designed by geography and endorsed by Microsoft).
• Responsible for working with other departments and software manufacturers to customize deployment of custom software.
• After SCCM was migrated to Switzerland I was made responsible for projects including SCCM client migration and update, Windows 7 to windows 10 upgrades including new hardware of over 500 computers.
• Also Involved with updating Key Scan and Security camera system

Confidential

Technical Support

Responsibilities:

• Responsible for resolving issues escalated by Level 2 on site technicians.
• Troubleshoot and repair issues with Imaging machines via Pixie and boot media, software deployment via SCCM 2007 and 2012.
• Also resolve issues with Zebra printers and Okidata printers used for bag tags, boarding passes and messages.
• Used various tools such as Confidential, Attachmate for as400 and Ibm mainframe sessions and Infoblocks to reserve ipaddresses, create and edit hostnames for dhcp and dns.
• Developing and deploying Windows 7 images to end user Desktops using custom deployment method called Confidential, including quarterly updates to the image and post installation of programs.

Confidential

Software test and Image Engineer

Responsibilities:

• Primary duties include level 2 and level 3 troubleshootin and customer support.
• Testing and setting up software in SIS (software installation system) and SMP (Symantec Management Platform).
• Recently finished updating global image and deployment system for approximately 35,000 users world wide.
• Currently involved testing and determining what scripts need to be changed/updated to work with Windows 10. Currently developing new Windows 10 image for deployment.

Confidential

SCCM Administrator

Responsibilities:

• Responsibilities included SCCM Administrator for 3 External Clients ranging in size from 250 to 10,000 employees.
• Primary duties are developing and deploying Windows 7 images to end user Desktops, including quarterly updates to the image, creating and deploying Critical and Security patches to desktop and laptops, developing and deploying software packages to end users using SCCM 2007 and SCCM 2012.
• Creating documentation for new and existing processes.
• Perform Monthly maintenance to SCCM collection and clients.
• Assist in deploying and configuring new SCCM child servers.
• Updated end user environment to Office 2010, IE10, W7 SP1, Office 2010 SP2, including developing deployment strategies, methods and testing before deployment.
• Responsibilities included end to end desk top support.
• Fix and perform root cause analysis on daily issues with end user computers.
• Maintained Overhead projector inventory, set up and repaired projectors as required for end users.
• Responsible for setting up video conferencing for executive meetings.
• Manage lease swap equipment, coordinate ordering and replacement of end users desktop and laptop equipment.
• Evaluate and recommend replacement models.
• Designed, built and implemented Imaging solution (MDT) and SCCM 2007for lease swap.
• Assisted with back - up solution, changing and rotating tapes on and off site. Implemented companywide upgrade from Office XP to Office 2007, including packaging Office 2007 for deployment, implemented site by site deployment coordinated with scheduled training by 3rd party vendor for end user community.
• Also assisted with new server builds and buildouts of new locations in Canada and several remote offices in U.S. including server rooms and new desktop and VPN setups as needed.

Confidential

Executive Support

Responsibilities:

• Started doing basic desktop support of 2500 users, repairing desktop software and hardware issues.
• Working on Compaq/HP desktops and laptops, and a wide variety of PDA’s including Mobile 2003 to mobile 5 devices.
• Promoted after 3 months to Executive support, Working exclusively with 134 Executives and their Admins.
• Later assigned specifically to the executive suite to take responsibility for the Sr. executive level staff.
• Responsible for setting and implementing the upgrade of all executive level personnel from W2K to WXP.
• Also responsible for tracking and reporting of exec support service calls to Confidential and Confidential SR staff.
• Responsible for maintaining an inventory of replacement and upgrade equipment.
• Responsible for setting up and maintaining Overhead projectors as needed.
• While at Confidential I obtained certifications on Windows Mobile 5 and 6 devices, and was directly responsible for setting up users and devices on Intellisync GMS Mobile server.
• Also assisted in distributing and supporting new SAP rollout to all directors, division sales managers and corporate C-Level executives.

Confidential

Computer Repair Technician

Responsibilities:

• Diagnose, repair and replace parts on various Dell and Compaq laptop and desktop machines.
• Work special roll out assignment of Laptops to new users and departments within Confidential .

Confidential, Arlington Heights

Computer Repair Technician

Responsibilities:

• Diagnose, repair and replace parts on various Dell laptop and desktop machines including Cpi, Cpx, Gxi, C400/500, C600, D600 and many others.
• Within the first month was promoted to desk side support where my responsibilities include software troubleshooting and repair of MS office suite of products including Outlook and Visio.
• Re imaging of old machines, installation of new machines, installation and repair of wireless connections and VPN.
• We currently use remedy call tracking for service requests and net meeting for remote repairs of user’s machines.

Confidential, Wauconda, Illinois

Assistant Store Manager

Responsibilities:

• Responsibilities included scheduling employees work hours, evaluating employee performance, resolving employee issues and making sure store was in compliance with operating procedures established from Head Quarters.
• Cleaned stockroom and store for inventory preparation.

Confidential, Schaumburg, Illinois

LAN Ops Technician

Responsibilities:

• Take incoming service calls from outside agents and internal employees to assist them with various software and hardware related issues.
• Provide support for a multi platform environment of Novell 4.11, Windows 95, 98 and NT4.0.
• Resolved problems from installation of software to configuration of computer and Internet connection.
• Responsible for resolution and follow up of calls. Also responsible for setting up mainframe RACF access and security for new users, and assist some desktop users resolve configuration and access problems.
• Provide some level 2-desk side assistance to internal users.
• Completed my MCSE and attended CCNA training and assisted in supporting Cisco 1900 and 2500 series routers and switches.
• Promoted to Lan Ops technician where
• Responsibilities include but are not limited to, setting up new user accounts in a multi platform environment of Windows 98, N.T., Windows 2000, XP and Novell. Deleting old user accounts, Mapping network drives and connections based on groups and or Individuals rights.
• Responsible for supporting remote users via VPN, PC Anywhere, and Cisco RAS connections.
• Also responsible for tape backup of 200+ servers and the SAN using CA arc serve and back-up exec Software including setting up back up jobs, ordering tapes to and from off site storage and recovering files from tapes.
• Also involved setting up maintaining and optimizing new servers using Windows 2000 and Compaq start up tools.
• Heavily involved pre-staging and moving 100+ servers and over 1200 desktop P.C.s to new Company location.

Confidential, Arlington Hts. Ill

Technical Instructor

Responsibilities:

• Responsible for training technicians on the maintenance and repair of conveyor systems.
• Duties included course design, developing the course materials, and selecting proper training methods. Also developed a new course on software training, including PLC, control panel and motor controller.
• Software course included communication protocol, basic programming functions and troubleshooting programs.

Confidential, Elk Grove Village, Ill

Technical Instructor

Responsibilities:

• Responsible for training customers and technicians on the maintenance and repair of surface mount equipment.
• Duties also included the selection of proper training methods and development of course materials including lesson plans and Instructors guides.