SUMMARY:

• Over 20 years’ experience in fields such as Audio - Visual system fabrication, Network building, Commissioning, Monitoring, Installation, Maintenance and Repair. Computer and laptop deployment,Repair,Imaging and Migration. Various software such as Crestron toolbox
• Excel, Word, 365, Active directory and SCCM and more. Experienced in blueprint and schematic reading. Provided technical expertise involved in teh integration and operation of AV equipment. Christie Digital, Polycom, Sony and others.Configured and repaired systems using IPTV protocols.
• Microphones such as Clear One and Shure, numerous components manufactured by Extron and Crestron, Biamp and Tandberg/Cisco video conferencing and Polycom systems. Fiber equipment, IP and ISDN networks in support of videoconferencing and A/V equipment.

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Audio Visual Technician

Responsibilities:

• Perform maintenance on laptops, monitors, PC’s and audio/visual systems.
• Build configure and maintain video conference systems.
• Remove install and order new and legacy equipment. Responsible for scheduling rooms and
• Troubleshoot Polycom and Crestron systems for over 100 conference rooms.
• Assist users in teh use of WebEx and other video conferencing applications
• Fixed numerous PC issues using GoTo Assist.
• Imaged new and damaged PCs and installed Bit Locker.

Confidential, NJ

Audio Visual Technician

Responsibilities:

• As contractor for Tek Systems repaired A/V systems, install equipment for Campus events, and developed a database system to inventory all equipment on campus.
• Performed all duties to maintain and repair videoconferencing systems, projectors, motorized screens, loud speakers and various types of microphones. Maintain systems throughout a campus of over 150 rooms.
• Proficient with Crestron, Extron, Polycom, Tanberg, Cisco, Sony, Biamp and Christie Digital components.
• Uninstall, terminate new cabling & install new POS devices.
• Installed Audio Visual conference rooms at various businesses and performed custom wiring and rack integration as well as motorized ceiling projector installation.
• Installed whiteboards and other A/V products to facilitate communications.
• Scheduled teh availability of videoconferencing rooms and made sure all components were functional before during and after meetings.
• Answered trouble tickets submitted through Service Now.

Confidential

Audio Visual Tech Team Lead

Responsibilities:

• Responsible for bringing A/V systems back online as needed for multiple accounts.
• Integrated racks with components as well as build out conference rooms.
• Attended Crestron Programming and Digital Media Engineering at Crestron technical center.
• Proficient with Crestron, Extron, Polycom, Tandberg, Cisco, Sony, Biamp and Christie Digital components.
• Installed, monitored, configured and repaired wireless networks.
• Responsible for accounts that include Rutgers, Morgan Stanley, Wells Fargo, Dept. of Homeland Security and Warner Brothers.
• Served as team lead for crews varying from 8 to 12 individuals at any given time.
• Installed Cisco Webex for meeting rooms
• Performed maintenance on videoconferencing rooms replaced, fixed or upgraded cameras and control systems and projectors
• Performed teh site survey and teh installation of video conferencing rooms.
• Performed codec and file upgrades for Cisco cameras as well as Crestron touch panels and processors.
• Provided technical expertise involved in teh integration and operation of AV equipment. Troubleshooting, installation, configuration, integration and test of videoconferencing, audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras to include Christie Digital, Polycom systems, Sony and others. Microphones such as Clear One, numerous components manufactured by Extron and Crestron, Biamp and Tandberg/Cisco video conferencing. Fiber equipment, and IP and ISDN networks in support of videoconferencing and A/V equipment.

Confidential

Rollout Coordinator

Responsibilities:

• As a contractor performed Windows 7 and 10 migration at various refineries and office complexes across America and corrected necessary problems.
• Provided level 1 and 2 support through telephone assistance during teh installation and test phases following established guidelines and maintaining technical documentation.
• At various customer sites met with departmental heads as well as Dell representatives to schedule user’s class attendance on new machine and software use.
• Installed instructional rooms with modems etc..
• Ordered additional equipment and created a database for tracking new and legacy equipment.

Confidential

Wireless Systems Technician

Responsibilities:

• As contractor for Metasys Technologies responsible for maintaining customer wireless systems on request. Explained cause of issues and wat steps that would be taken to resolve them and then executing them after obtaining customer approval.
• Maintained conferencing rooms using Crestron and Polycom products.
• Serviced various POS systems as needed at various locations.
• As traveling field technician installed, monitored, configured and repaired wireless networks for Philadelphia Airport, Trump Taj MaHal, Borgata Casino, Woodland Resorts, Sheraton Society Hill hotel, Sheraton City Center hotel.
• Performed full life cycle asset management for all components used at teh customer sites. Ordered, received, stored, shipped, and resolved any any inventory issues.

Confidential

Distributed Systems Technician

Responsibilities:

• Provided remote support in network operations center assisted customers by phone and at worksites to resolve network issues. Identified and corrected issues that impeded teh ability to meet outage SLA’s.
• Worked as point of contact for technicians and customers in China, Brazil and India. Monitored hardware performance and alarms using BMC Patrol. Monitored server issues using Network Management Console (NMC), Netcool, Altria and Tivoli. Provided hands and feet for outages in teh server farm to reset servers replace hard drives and perform rewiring under flooring. Designed, documented and executed maintenance procedures including system upgrades, patch maintenance and system backups.