TECHNICAL SKILLS

• Microsoft Windows Server
• Ubuntu Server
• Windows 98 - 11 installation and configuration
• Active Directory
• Visual Basic, C#, PICK, HTML, PHP, PYTHON
• MYSQL Database
• Windows Network Security, Linux Security
• LAN, WAN management
• Cisco: Ethernet, routers, switches, wireless
• Server Administration
• Network Security, Server Security
• DNS, DHCP, Routing and Remote access
• TCP / IP and troubleshooting network connectivity
• CloneZilla, SCCM, etc.
• AWS, Google Cloud, Hyper-V, VMware, Cloud Genix, Cisco, Meraki
• Windows PE, Trinity CPR, etc.
• Microsoft Windows server and desktop systems
• Cloud platforms, particularly Microsoft O365 & Azure
• Corporate route/switch and WiFi networks
• Virtualization technologies, particularly VMWare ESX
• Backup and disaster recovery tools and methodologies
• Security technologies including AV, firewall, IPS, ATP
• Analytical and problem solving.
• Create technical documentation & training materials

PROFESSIONAL EXPERIENCE

Sytems Engineer II

Confidential, Whitestown, IN

Responsibilities:

• Work on problems of moderate scope wif varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.
• Ability to follow a troubleshooting methodology to identify and document symptoms, trends, cause and solution to IT issues.
• Works wif vendors and contractors as required to complete assigned tasks
• Monitors system performance, capacity planning and be proactive in assessing and providing recommendations for improvement of assigned systems and technologies
• TEMPEffectively communicates status of projects and reported problems to all necessary parties.
• Makes recommendations for business process solutions; Exercises judgment considering existing system configuration, business processes and defined policies and procedures
• Modifies, reviews, tests, documents and implements new / enhanced information systems.
• Works wif clients to gather requirements, design solutions and participates in design reviews
• Helps in the creation of development of project plans.
• Exercises solid judgment wif consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.
• Develops action plans for self; Looks for and takes advantage of opportunities for improvement.
• Mentors and shares knowledge wif team members

Developer

Confidential, Indianapolis, IN

Responsibilities:

• Responsible for website design and setup through Apache
• WINSCP, PUTTY, RDP, CLI, SCCM, Hyper-V
• Troubleshoot web servers
• Update and maintain WordPress
• Install and configure plugins
• Intergrade google captcha for login pages
• Resolved complex halp desk issues.
• Deploy EC2 Instances in AWS
• Deploy all hardware/software
• Imaging (Windows PE)
• Reset passwords, create groups, permissions, join/remove from domain.
• Troubleshoot issues and document the tickets
• Escalate the issues to appropriate groups
• Wrote many scripts to automate deployment tasks from joining domain, renaming pc, rebooting, installing software, parsing machine information.

Server Infrastructure

Confidential

Responsibilities:

• Monitor all devices (Air Watch)
• Trouble shoot advanced issues
• Cable management
• Maintain hardware/software
• Configure software per company policy
• RMA defective equipment
• Create accounts, disable accounts, assign groups permissions (Active Directory)
• Update software and hardware
• Deploy hardware to endpoint
• Open, Resolve, incidents in ITSM.
• WINSCP, PUTTY, RDP, CLI, SCCM, Hyper-V

Desktop Support

Confidential, Lebanon, IN

Responsibilities:

• Migrate XPO to windows 7 to windows 10
• Perform second level technical support (both Hardware and Software) over the telephone wif customers, end users and onsite service technicians using Active Directory and ServiceNow (Ticket System)
• Troubleshoot Power Bi gateways & displays.
• Schedule tasks for python scripts to run reports daily.
• Maintain McAfee and ensure all 1000+ workstations are compliant wif security policies.
• Maintain RF guns, Gladiators, Tablets.
• Perform preventive maintenance on Power Edge Servers, Cisco Routers and Switches.
• Inspect and maintain 2 MDFs for functionality
• Inspect and maintain 21 IDFs for functionality
• Monitor the network wif SolarWinds. Report any RAM, CPU, Bandwidth, high usage.
• Resolve customer problems and/or answer customers' questions to their satisfaction and in a timely manner wif 90%+ SLA
• Migrate Nike customer to salesforce
• Facilitate escalation process for issues requiring additional support
• Provide feedback to upper level Technical Support Staff and Technical Support Management on support related documentation or material provided for technical support activities for improvement or update
• Installation, diagnosis, repair and maintenance of hardware
• Troubleshoot computer systems both hardware and software
• Used standard scripting software for technical changes and restore/querying procedures such as MySQL, PHP, HTML, CSS, and batch files.
• Back up user data and transferred to UNC paths, storage devices.
• Cloned hard drives to ensure backup.
• Troubleshoot 500+ Wi-Fi access points across a 1.3 million sq. ft warehouse.

Help Desk Tier 2 / Jr. Developer

Confidential, Indianapolis, IN

Responsibilities:

• Created and maintain inventory, configured terminals, green screens, and created accounts wif Active Directory
• Wrote Inventory report for items frozen, dry, etc.
• Wrote Purchasing report for buyers dat is emailed daily
• Wrote PowerShell scripts to harvest serials, bios & OS information.
• Wrote PICK program to grab all sells over $5,000 for the CEO.
• Wrote PICK program to create excel report for picking time, dates, user.
• Transfer data through php, ftp to ubuntu webserver
• Maintained network and computer system security at an enterprise level
• Wrote new interfaces for MVbase and batch files to harvest serials
• Write software to harvest inventory data (50,000+ items)
• Maintained and troubleshot existing network infrastructure including PowerNet, Windows 10, and Windows Firewall.
• Ensured equipment is properly configured for Company environment.
• Install and update software/drivers as needed and maintained a high level of customer support through ZenDesk (ticketing system)
• Updated user computers as needed (Operating systems, Microsoft Office, etc.)
• Clean computers and inspects for damage as needed.
• Troubleshot computer issues and makes solution recommendations
• Maintained and troubleshoots fax and printer machines
• Provided remote support of Windows and Point of Sale applications as needed.
• Maintained equipment inventory regularly.
• Maintained a clean workspace.
• Adhered to and established task completion timelines

Computer Technician (Contract)

Confidential, Indianapolis, IN

Responsibilities:

• Responsible for scripting batch files
• Used Windows 7 Enterprise and PXE for Imaging
• Created accounts and configured passwords using Active Directory
• Set up hardware and install and configure software and drivers
• Maintained and repaired technological equipment (e.g. routers) or peripheral devices
• Installed well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
• Managed security options and software in computers and networks to maintain privacy and protection from attacks
• Performed regular upgrades to ensure systems remain updated
• Troubleshot system failures or bugs and provide solutions to restore functionality
• Arranged maintenance sessions to discover and mend inefficiencies
• Kept records of repairs and fixes for future reference
• Offered timely technical support and teach users how to utilize computers correctly

Network System Administrator

Confidential, Merrillville, IN

Responsibilities:

• Determined what the organization needs in a network and computer system
• Installed all network hardware and software and make needed upgrades and repairs
• Maintained network and computer system security at an enterprise level and ensure dat all systems are operating correctly using
• Collected data in order to evaluate the network’s or system’s performance and halp make the system work better and faster
• Added users to a network and assign and update security permissions on the network
• Trained users on the proper use of hardware and software
• Solved problems when a user or an automated monitoring system informs them dat a problem exists
• Responsible for website design and setup through Apache

Systems Support Technician

Confidential, Merrillville, IN

Responsibilities:

• Active Directory (reset passwords, move to containers, )
• Troubleshoot Hardware/Software issues
• Deploy computers and perpetuals
• Create Images and Deploy (Clonezilla, SCCM)
• Remove malware/viruses
• Train employees of company policy, standards
• Organize and maintain cooperate assets.
• Inspect cabling, maintain cable management
• Rebuild computer lab after disaster
• Replace broken screens, keyboards, etc
• Maintain backups on tapes
• Inspect network performance
• Backup user profiles
• Install Microsoft Office Suite and many other software
• Preventative maintenance on 1 MDF and 4 IDF