SUMMARY

• An articulate and highly motivated BMC Control - M professional with more than 15 years of international experience in Batch Job Scheduling in UNIX/Windows Systems through BMC Control-M Workload Automation, Control-M Configuration Manager.
• Active listener with strong interpersonal skills and always strives to understand client needs and provide exceptional results with high quality.
• In-depth noledge of Control-M architecture and 15 years of working with large Control-M implementations.
• SME level of expertise in all aspects of Control-M including the latest version 9.0.18 and Sound working noledge of MFT and associated configurations.
• Technical excellence in the installation, setup, configuration and ongoing support of the BMC Control-M software deployment within Production and Test environments.
• Installation of Control-M agent on UNIX/Windows systems both Clustered & Non-Clustered hosts, Configure Agent, Installation of Fix Packs/Patches, creating a Remote Host using SSH/WMI Protocol for UNIX/windows, Configuring the Owner, configuring jobs to run Agentless.
• Excellent Knowledge & experience on various application plugins like Control-M for AFT/MFT, Database, Hadoop, SAP Business Warehouse, SAP Business Objects, Informatica, Java, Messaging, Web Services and IBM Cognos.
• Experience on Workload Change Manager, Promotion Rules, Site Standards and experience on Control-M domains Planning, Monitoring, History and Forecast.
• Experience on Deployment from CCM, Authorizations, Control-M Server Security, Owners Autantication Settings, Manage Agentless SSH Keys, UNIX commands, PuTTY
• Experience on various Control-M utilities like ctm menu, root menu, ctmagcfg, ctmwincfg, ctmpsm, ctmlog, ag diag comm, ctmcontb, ctmcreate, ctmfw, ctmorder, ctmudly, ctma data collector etc.
• Experience on Control-M Database and SQL Server, Failover Control-M Server, Control-M Batch Impact Manager, Control-M/Forecast, Control-M Self Service.
• Creation of Jobs, Inbound Interfaces, Outbound Interfaces, Process Chain Jobs in BW systems along with dependencies, Calendars and Jobs in SAP systems.
• Working Knowledge of Control-M/Servers, Control-M/Agents, Control-M EM main components like Database, Gateway, GUI Server, Naming Service and Global Condition Server (GCS).
• Experience on Order/Force, SMART Folder, Host/Host Group, Viewpoints, Viewpoint Manager, Prerequisite Conditions, Control-M Job Actions like Rerun, Hold, Free etc., Advanced Find, Find and Update, Control-M New Day Procedure (NDP), Local Security Policy.
• Working Knowledge of Active Job File (AJF), Conditions, Global Conditions, Quantitative and Control Resources, Version Manager, Control-M Variables, On-Do Actions, Notifications before/after job completion.
• Request for creation of agent user id, batch user id on UNIX (AIX, Solaris, Linux)/Windows hosts, Request for creation of file systems and disk space.

TECHNICAL SKILLS

Scheduling Tools: BMC Control-M 9.0.18, Control-M Workload Automation, Control-M Configuration Manager, Control-M/Enterprise Manager and Control-M/Desktop

ERP Packages: SAP R/3 4.6c, SAP R/3 4.7EE, SAP ECC 6.0

Reporting Tools: ServiceNow, BMC Remedy, Service Manager, HP Quality Center

Programming: Operating Systems

ABAP, C, C++, UNIX, PowerShell: Unix, Linux, AIX, Solaris, Windows

Project Management: Prince2, ITIL, Change Management, Incident Management

PROFESSIONAL EXPERIENCE

Confidential, Northampton

Control-M SME

Responsibilities:

• Accountable for the documentation of architecture, best practices, standards and key components
• Take responsibility for the identification & implementation of improvements across all environments
• Change Control-M MFT connections profiles from FTPS to SFTP communication protocol
• Resolving vulnerabilities arising out of cyber security team’s scan (penetration test) on the security of infrastructure environments
• Raising cases to BMC support for unnon issues and working with support team to resolve the issues
• Providing On-call and weekend support for infrastructure changes and resolve issues
• Working with Change Management Team and Test Managers, attend CAB meetings, raise documentation for infrastructure changes into production
• Keeping the environment in a healthy state at all times by ensuring good housekeeping is in place and monitoring are in place
• Troubleshoot Control-M platform and ensure resolution is documented

Environment: BMC Control-M 9.0.18, Control-M Configuration Manager

Confidential

Control-M Technical Support Analyst

Responsibilities:

• Manage CONTROL-M Servers/Agents using BMC Control-M 9.0.18, Control-M Workload Automation and Control-M Configuration Manager
• Control-M application software Installation, Configuration, and Deployment
• Perform Control-M Agent installations, Fix pack and Patch Installations on Unix/Windows hosts
• Configuration of Agents and setting up agent privileges, Automation of Agent Start/Stop
• Install Control-M MFT (Managed File Transfer), Control-M Plugin for Database, Control-M Plugin for Informatica, Control-M Plugin for Web Services, Java and Messaging, Control-M for SAP
• Manage any Control-M upgrade projects including planning and testing and working with the support teams
• Promotion of job schedules from Development through Test (UAT) and into Production using Control-M Workload Change Manager
• Create Site Standards, Promotion Rules for promotion of folders
• Raise cases with BMC for unnon issues, send proclogs to BMC for analysis
• Coordinate with Workstation team for packaging Control-M Client installation using Microsoft SCCM software package deployment
• Write queries for any data retrievals from database using Oracle SQL Developer
• Administration of Control-M users via Control-M Security/Authorizations
• Administration of Control-M Self Service, BIM and Forecast
• Coordinate with Control-M Job Owners in analyzing and troubleshooting issues
• Support CONTROL-M/Enterprise Manager (EM) and CONTROL-M database maintenance
• Create Audit Reports using the CONTROL-M Reports
• Install Control-M Automation API, Control-M Automation CLI

Environment: BMC Control-M 9.0.18, Control-M Configuration Manager, Control-M Workload Change Manager, Oracle SQL Developer

Confidential

Control-M Administrator

Responsibilities:

• Manage CONTROL-M Servers/Agents using BMC Control-M 9.0.00, Control-M Workload Automation and Control-M Configuration Manager
• Control-M application software Installation, Configuration, and Deployment
• Perform Control-M Agent installations, Fix pack and Patch Installations on Unix/Windows hosts
• Configuration of Agents and setting up agent privileges, Automation of Agent Start/Stop
• Create & monitor of Batch jobs in Development/Test/PROD environments, perform end to end change requests
• Install Control-M CM for AFT (Advance File Transfer), Control-M CM for Database, Control-M for Web Services, Java and Messaging, Control-M CM for SAP Business Objects
• Create Informatica Powercenter workflow to create Control-M XML from CSV file for automatic creation of Control-M jobs
• Manage any Control-M improvement projects related to automation and best practice
• Create FTP sites for AFT jobs, Create AFT profiles, Database Profiles, Open Firewalls, Request batch ids and file systems, Troubleshoot agent connectivity
• Manage any Control-M upgrade projects including planning and testing and working with the Distributed and security support teams
• Raise cases with BMC for unnon issues, send proclogs to BMC for analysis
• Write pgAdmin PostgreSQL queries for any data retrievals from database
• Administration of Control-M users via Control-M Security/Authorizations
• Administration of Control-M Self Service, BIM and Forecast
• Coordinate with Control-M Job Owners in analyzing and troubleshooting issues
• Support CONTROL-M/Enterprise Manager (EM) and CONTROL-M database maintenance
• Create reports using the CONTROL-M/EM Reporting Facility, Create and manage Host Groups

Environment: BMC Control-M 9.0.00, Control-M Workload Automation, Control M Version 7, Control-M/Enterprise Manager, Control-M Configuration Manager and Control-M/Desktop, pgAdmin 4

Confidential

Control-M Team Lead

Responsibilities:

• Gather requirements from different teams; prepare Technical specifications for Development Team.
• Responsible for Onsite and Offshore Control-M day to day operations, Coordinate several Go-Lives with Central teams of Shell GSAP.
• Manage the Incident SLAs, Key Performance Indicators (KPI) where appropriate, with accurate reporting to key stakeholders.
• Involve in CAT (User Acceptance Testing), Regression, ITC (Integration Testing) and LES testing with Central teams of SAP R/3, SAP CRM, SAP BW and SAP APO systems as part of Go-live cutover activities.
• Coordinate with BizTalk team and SAP functional teams to successful implementation and support of GSAP system.
• Prepare all reports to upper management which includes Highlight, Issue, Exception, and Lessons learned reports.
• Establish and manage projects procedures - Communication and Configuration Management.
• Ensure dat quality activities relating to projects are planned and performed correctly within the tolerance.
• Schedule walk through sessions and organize noledge sharing sessions with functional teams and deploy teams, QA sessions with offshore.

Environment: BMC Control-M/Enterprise Manager 6.4.01, Control-M Configuration Manager, Control-M/Desktop, SAP R/3 ECC 4.x, SAP NetWeaver BW 3.x, SAP APO (Demand Planning)

Confidential

Control-M Developer/Team Lead

Responsibilities:

• Responsible for Offshore Control-M day to day and BAU operations.
• Take responsibility for overall progress and use of resources and initiate corrective action where necessary.
• Assign the work & tickets to team members and provide the support to resolve them.
• Create and schedule process chain jobs, ABAP programs, inbound and outbound interfaces using Control M.
• Provide third line application management support.
• Produce management information, including KPIs and reports.
• Create Scheduling calendars based on Shell calendar for different countries and dependencies between the batch jobs.
• Create ABAP variants based on the inputs from SAP functional consultants.
• Create Inbound & outbound interfaces by using AFT module of Control M and UNIX commands to transfer the files from GSAP systems to External systems and vice versa.
• Provide On call support for Control M on Weekends and holidays.
• Perform Month end closings, Quarter end closings, Year-end closing by executing ad-hoc jobs and interfaces as requested by different SAP users.
• Provide pro-active monitoring during go-live and hyper care periods for all the Go-lives.

Environment: BMC Control-M/Enterprise Manager 6.4.01, Control-M/Desktop, SAP R/3 ECC 4.x, SAP NetWeaver BW 3.x, SAP APO (Demand Planning)