SUMMARY

• Excellent oral and written communication skills
• Ability to clearly and concisely communicate and interpret technical information to staff of varying levels of technical expertise
• Analytical IT and Business Professional with 12 years of experience
• Proven ability to determine and exceed client expectations
• 9 years of experience working with DoD and DHS
• Experience managing an enterprise and SDLC environment
• ITIL v3 certification
• Certified Scrum Master certification

PROFESSIONAL EXPERIENCE

Confidential

Contract supporting the Office of The Inspector General, Administration Management.

• Interview individuals and teams to document and develop As Is and To Be processes. Research, recommend, and apply process improvement, reengineering methodologies, and principles to conduct process modernization projects. Work with Software developer to create workspaces and workflows to automate processes.
• Identify, analyze, develop and document IT and functional business requirements and translate requirements into a technical solution.
• Act as an alternate liaison between agency members and agency IT unit. Coordinate and maintain agency Information Systems Liaison Working Group. Assist in the development and coordination of the agency IT strategic plan and action plans.
• Establish the Project Management Office within the Information Technology Business Operations department. Develop Business Rules, standard procedures and standard documentation to be used for every project.
• Act as a coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts. Assist with the facilitate teams to accomplish project activities and objectives. Assist in creating and maintaining project plans, delivery schedules and communication plans.
• Assist in completing and reviewing documentation such as: Statement of Work, Market Research, Independent Government Estimates, Letter of Intent and oversee the software/hardware requirements through the Acquisition process to completion.
• Frequent use of Visio, Microsoft Office 2010, Footprints, Share Point and eDarts.

Confidential

• Virtualized and tested Enterprise IT, Financial, Medical/Healthcare applications using ThinApp.
• Analyzed and determined solutions to packaging problems.
• Prepares packages for deployment via SCCM.
• Attended project and team meeting to report results and receive assignments.
• Met deadlines and successfully managed multiple project tasks simultaneously.

Confidential

• Scheduled, coordinated and delivered projects in a timely manner. Ensured Operational Level Agreements and Service Level Agreements were met. Determined estimated timeframes and level of effort to complete tasks.
• Scheduled and facilitated all recurring meetings and reported implementation processes, risk mitigation status and additional resource requirements to senior level military and civilian management.
• Analyzed processes to identify areas for improvement and re-engineered, with an understanding of technical problems and solutions as they relate to the current and future business environments.
• Created process change by integrating new processes with existing ones and communicated changes to impacted departments. Defined and documented policies, processes, and procedures used to support the Coast Guard Network.
• Practiced strategic planning, systems integration and validation. Performed detailed requirements gathering, analysis, design and configuration of enterprise systems. Made technical and functional business recommendations based on evolving technologies and evolving application trends. Translated operational requirements into technical terminology and requirements.
• Maintained responsibility for Enterprise Network Security, monitoring and executing all DISA STIGs and updates concerning security vulnerabilities, implemented through Group Policy and Active Directory. Reviewed and mitigated Security Assessment Reports.
• Documented and monitored vulnerabilities to ensure DHS compliance.
• Wrote, revised and verified test summaries and problem reports. Deployed updates and changes to enterprise systems. Installed, configured and patched SQL Server 2008 for InTrust Event Log Archive project.
• Produced quality configuration management documents and other project deliverables for DHS, ahead of schedule, to include SOP documentation, Request for Change, Engineering Change Requests, Technical Bulletins, User Guides, and Training Documents.
• Developed mission and vision statements for Enterprise Change Requests. Tracked, managed, and approved documents using Share Point.
• Frequent use and knowledge of Remedy, Active Directory, DISA Gold Disk, Retina Scan, Share Point, Visio, Hyper-V, VMware, ThinApp, Vista, Windows 7, and Server 2008 R2.

Confidential

• Successfully managed, escalated, distributed and resolved various system issues for VIP users Senior Level Government, Military and Civilian personnel in a Top Secret environment using CA Unicenter software.
• Committed high level of interaction with Senior Level customers and functional managers.
• Provided Program Management Support following DoD System requirements.
• Ensured task schedules and performance requirements are met. Ensured Service Level Agreements were maintained. Monitored Local Service Desk statistics.
• Reviewed system requirements, analyzed technical solutions, and provided recommendations.
• Provided 24x7 on-call availability.
• Frequent use and knowledge of Microsoft Office Suite, CA Unicenter, Active Directory, Credant and PKI certificates.

Confidential

• Assisted and worked closely with high level military and government personnel on a daily basis.
• Managed and improved Ammunition Logistics performance in support of current and future operations. Created briefs training plans, status reporting, and meeting minutes.
• Performed in progress reviews, analyzed, and evaluated monthly reports under fast-paced and tight schedules.
• Conducted periodic inventory accuracy accountability reviews with activities and programs to assist in identifying, resolving deficiencies, improving inventory accuracy and data quality.
• Created and owned a graphics library, designed the layout for the Ammunition Quarterly magazine.
• Frequent use of Microsoft Publisher, Share Point, and multiple Marine Corps applications.

Confidential

• Updated and maintained websites for Department of Legislative Affairs, Office of the General Counsel using ColdFusion, HTML, CSS and JavaScript. Resolved user interface issues.
• Performed functional web application testing, implemented security patching on web servers, monitored LAN/WAN connectivity and reliability.
• Recovered multiple web and database servers upon failure. Created and implemented guidelines, policies and check lists for disaster recovery.
• Managed and audited server security reports, performed vulnerability scanning. Used SQL Server on a daily basis.

Confidential

• Worked closely with technical writers, editors and project managers daily to complete tasking.
• Technical editing and writing to maintain the AEGIS Weapon System documentation.
• Prepared and provided Quality Assurance to volumes of Unclassified, Confidential and Secret deliverables for data centers and ships.
• Adhered to DoD standards and security requirements derived from OPNAVIST, SECNAVIST, NAVSWC and NISPOM.
• Improved and implemented business processes.
• Created technical guides for AEGIS deliverables.
• Conducted weekly meetings, recorded and posted meeting minutes in a timely manner.

Confidential

• Lead team of 20 contractors with varying levels of experience and education in an extremely faced paced environment.
• Responsible for quality performance, cost, service and safety performance. Verified and approved employee hours along with daily service and productivity information.
• Inspected delivery vehicles, processed International and Hazardous Material paperwork, entered daily projections of estimated incoming packages.
• Responsible for producing various reports on a daily basis to include: Daily Service Planning, Pickup and delivery activity, and Cost Control.