Software Resume Profile

EXECUTIVE SUMMARY

Multifaceted, dynamic, enthusiastic IT specialist brings a progressive IT experience from the fields of desktop support, and system's administration with comprehensive hands-on experience in network infrastructure and server operations. Seeking an employment that will welcome an all rounded, hands-on, innovative thinker to improve their operations.

PROFESSIONAL STRENGTHS

Over 10 years of solid management/customer service background
Exceptional ability to troubleshoot the most difficult problems while in high stress environments
Dependable and fully able to meet targets, and enhance the bottom line
Possess versatility, adaptability and willingness to tackle new responsibilities
Able to learn new systems and policies quickly to adapt to the changing needs of the client

TECHNICAL EDUCATION

Security / CCENT/ MCP PROFESSIONAL EXPERIENCE

Confidential

Directed planning, maintenance, and repair of MWR equipment and systems across the Naval Station
Responsible for managing IT projects between the 200 business clients within MWR
Active Terminal Area Security Officer for MWR through Information System Department's N6 network. Providing Administrative IT duties for all MWR clients on the ISD N6 network
Maintaining MWR Janus Servers, and clients with constant system updates saving
MWR 7000 in hardware costs by recycling past hardware with compatible firmware updates
Maintaining uninterrupted transition with customers for the Windows 7 platform crossover
Maintains the smooth functionality of PC hardware, and computer networks with highly proficient skills in System/Network administration, and Desktop Support
Installed and currently administer 40 Cisco Switches across the MWR network that range from of Catalyst 2940/2950/2960/4500s, 30 Cisco WAP 1141n/1242 in CAPWAP with two configurable WLC's, and 350 Personal Computers assigned throughout the Naval installation
Conducts management/configuration of MWR's POS RecTrak , and Inventory systems FoodTrak

Confidential

Provided physical IT infrastructure support across the N6 NIPRNET, and SIPRNET networks Maintained PC Hardware/Software installs, PC refreshes and EKMS Electronic Key Management System Maintained Remote Help Desk support, which provided a span of customer support for 2500 clients across the naval side, and Joint task Force areas of the military installation Operated KG-75 key logging, and configurations across the SIPRNET Executed PC Hardware refreshes, and updating software deployment Maintained PC security through quarterly Gold Disk, and retina scans

Confidential

Provided PC break-fix resolution through either corrective maintenance, or replacement Maintained Software installs, and updates Assisted with Help Desk troubleshooting via phone, and Microsoft remote client software MSTSC

Confidential

Provided E-Directory administration through account creation, managing passwords, and user data throughout the organization's directories, applications, and databases Maintained Break-fix to all hardware within the organization Updated PDA for nurses, and data polling Provided on call after hours PC troubleshooting

Confidential

Provided and delegated for selected Navy/Marine base infrastructure support in regards to tech refreshed PC/ Laptops, and network printers Maintained a next day on-site, or telephonic/remote SMS help-desk support for network, hardware, or software issues Installed, and configured proprietary NMCI EDS applications, and hardware at multiple military installations. Orchestrated conference calls, on-site conferences to discuss local site issues for concerns, and to also update tasks/projects completed

Confidential

Maintained collocation BSD/Linux/Windows Web based servers
Installed multiple OS Server 2000-03, Linux Gentoo, Fedora Core, Red hat, SUSE10
Assisted with PC hardware, CISCO hardware and software trouble shooting issues Repaired, Tipped Cat 5/Cat5e/Cat6 cabling, and fiber installs

Confidential

Investigated and resolved software and hardware problems Provided technical software and hardware support for multiple locations, and vendors. Contacted vendors for onsite service, and diagnosed numerous operational issues Planned and managed daily tasks with minimal disruption to ongoing user activities Configured, assembled, tested, and upgraded software, hardware per client needs

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