SUMMARY

• 7+ years experienced, meticulous & detail - oriented Azure Cloud Specialist possessing a proven track record of cloud management & automation, process enhancement, system administration as well as stakeholder management.
• Proficient in teh deployment as well as management of cloud-based infrastructure, especially on Microsoft Azure.
• Highly skilled in managing different internal and external stakeholders and troubleshooting issues and initiating corrective actions.

TECHNICAL SKILLS

Operating System: Windows, Mac OS, Linux, and UNIX

Server OS: Windows 2008, 2012 R2, 2016,2019; Linux CentOS, RED hat, and Ubuntu

Mobile Operating System: Blackberry, Windows, iOS and Android

Storage: NFS, RAID, Dell EMC, iSCSI

Azure Cloud: Iaas, PaaS, SaaS

CRM Tools: Service Now, Remedy

Project Management Tools: JIRA, Trello

Tools: Microsoft Server Administration, Active Directory Domain Controller, Group Policy Management, DNS, DHCP, Remote Access, Storage, IIS, Backup, Hyper V, CommVault, SCCM, Office 365, SQL Server, Visio, VMware Horizon/Vcenter, Citrix Zen apps, Zen desktop, VoIP Now, Forti voice, Fortinet Firewall, Dell EMC, HP 3par backup management tool, Shell Scripting, PowerShell Scripts, Backup management, Cloudiway, MigationWiz, Solar Winds Orion

Technologies: VMware, Citrix, Microsoft Azure, Amazon AWS, SaaS application administrations, Windows Server administration, Microsoft D365, Barracuda, Cloud backup Solution, ITIL, Infrastructure monitoring solution (N-Central N-able), SAN, NAS, Virtualization

PROFESSIONAL EXPERIENCE

IT Administrator

Confidential

Responsibilities:

• Working closely with Infrastructure team as part of 24*7 on call rotation and assisting with daily activities require to TEMPeffectively manage and maintain IT Infrastructure.
• Build, maintain and assist with development of cloud and On premises production of environment in order to establish a highly available infrastructure
• Deploying, managing and troubleshooting SAN and NAS storage solutions with HP 3par
• Proactively Monitor performance and availability of hardware, services, applications and cycle processes to ensure dat all environments are highly available and perform as expected
• Monitor infrastructure with tools like Azure Monitor, Solar Wind Orion Replication Monitor (Replmon), Domain Controller Diagnostics (DC Diag.exe)
• Install and configure Hardware and system software to meet teh project requirement and as per Infrastructure design.
• Document and maintain final system configurations and installation procedure of teh UAT/Prod/Cloud Environment in order to make sure teh system design documents are up-to-date.
• Performing regular technology currency updates and maintenance fixes, vendor supplied patches and other maintenance activities as per Internal procedures and standards required to support teh IT infrastructure
• Working closely with Infrastructure team with implement policies, procedures, and technologies to ensure server security and perform server backups and recovery procedures when required.
• Provide 2nd level support to halpdesk team with Manage and execute daily service and support ticket as assigned.
• Work with IT Management, project managers and other team members on new initiatives to validate how teh technology will function in teh current environment without any interference.
• Assisting Infra team with Installation, configuration and management of HP DL Class and Blade Center Servers and perform Backup using CommVault Enterprise Backup
• Assisting IT Ops team with deploying and managing high-availability solutions (clustering, load balancing, auto-failover designs) and server virtualization
• Maintain noledgebase in service now for a range of products and processes within teh supported environments and identify opportunities for improving existing processes relating to teh provisioning and maintenance of service in order to improve teh customer service level and environment availability

IT SYSTEM ADMINISTRATOR

Confidential

Responsibilities:

• Worked with and Experience with a broad scope of infrastructure, technology, tools, processes and procedures, as well as broader IT and relevant business issues
• Managed all Windows Server platforms and applied security updates through SCCM.
• Deployed, managed and troubleshooted SAN and NAS storage solutions with HP 3par and Dell EMC
• Supported infrastructure upgrades and implementations related to relevant infrastructure.
• Provided expertise and maintain noledgebase on server, storage, backup, cloud and virtual Infrastructure
• Supported teh review and recommendations for new technologies or for changes to existing technologies to enhance teh Firm’s security posture
• Created and managed Virtual Desktop and Applications in Citrix Zen, and VMware Horizon ecosystem
• Automate repetitive manual procedures using Group Policy, WMI, and PowerShell scripting
• Designed, implemented, installed and configured virtual instances in teh cloud infrastructure
• Implemented, Installed and managed Azure availability set, Azure load balancers, Azure Active directory, Azure AD domain services, Azure network group policy Azure File share and implementing Group Policies Object (GPO), Azure virtual Network, Virtual Routes & Gateways
• Created technical documents on technical walkthrough for end users and team members
• Worked with other technologists on complex, highly-visible and diverse infrastructure projects/issue

Technology Support Analyst

Confidential

Responsibilities:

• Provided Support to teh internal clients and external Vendor, Offshore users located in teh USA, UK and in India via Phone, email and remotely
• Provided 2nd level Support for VPN, Citrix, BES, VDI, Thin client Experience (Citrix XenApp), support for Web and desktop applications, data privileges as per SLA
• Used Service Now Ticketing System for, tracking incidents, assisted Helpdesk team (2nd level support) with troubleshooting and resolving issues
• Managed patch management operations using WSUS Server
• Performed cross-platform audits of Windows Active Directory (AD) objects and user permissions
• Created technical implementation documentation for internal and external users
• Maintained up to date and accurate documentation and all reference materials
• Assisted Senior staff in day-to-day activities required to TEMPeffectively manage and maintained IT Infrastructure.

System Administrator

Confidential

Responsibilities:

• Managed Windows & Linux Server environments and technologies for 2,000+ remote and onsite users and Managed servers, workstations, computers, laptops, printers, routers, switches and network applications
• Installed, configured, and troubleshooted firewall and antivirus endpoints
• Removed malware, ransomware and other threats from laptops and desktop systems
• Supported all LAN, WAN and other networking systems & Ensured security and integrity of networks
• Explained technical information in clear terms to non-technical individuals to promote a better understanding
• Conducted daily system health checks. Proactively monitored servers, devices, and applications to identify & rectify potential issues on time
• Performed quarterly audits for teh purpose of improving efficiency of systems