SUMMARY

• Over 8+ years’ experience managing server infrastructures and data - center operations across multiple platforms.
• Effectively plan, install, configure, and optimize IT infrastructures to achieve high availability and performance.
• Extensive experience in data center consolidation and migration efforts in virtualized environments to reduce footprint and streamline operations.
• Experience and Knowledge vCenter Operations Manager, vCenter Orchestrator, vCenter Cloud Automation Center, vCenter.
• Acknowledged throughout employment as an excellent leader, a cooperative team player, and an individual willing to adapt and develop to meet and improve service availability.
• Windows and VMware with Core Experience with Active Directory Administration and VMware virtualization technologies and Operations Support.
• Managed VDI assignments and user sessions using VMware View Administrator
• Capable of administering/configuring iSCSI, NAS and NFS storages and Familiarity with RAID concept.
• Ability to remain knowledgeable of new technologies
• Provide configuration, implementation, and troubleshooting support for the Compute Infrastructure (Fabric Interconnect, UCS Blade Server Chassis, UCS I/O Module, and UCS Blade Server), Storage Infrastructure and VMware to ensure they perform as expected steady-state and correct any failure conditions.
• Experience on developing workflow for automation within VMware vRealize Orchestrator (vRO).
• Experience in Configuring Networking on Standard vSwitch, Distributed vSwitch. Capable of administering/configuring iSCSI, NAS and NFS storages. Familiar with RAID concept.
• Handling, Managing, Upgrading, troubleshooting issues related to VMware Workspace One as a complete package which consisted of VMware Workspace One UEM, VMware Workspace One Access and Workspace one solution.
• Capable of administering/configuring iSCSI, NAS and NFS storages and Familiarity with RAID concept.
• Experience in Microsoft Exchange technologies Exchange 2003, 2007, 2010, 2013, as well as Office 365
• Experience with Cisco Routers/Switches, firewall, load balancers and TCP/IP protocols.

TECHNICAL SKILLS

• VMware vCenter 4.0/5.0/5.1/5.5/6.0/6.5
• VMware Horizon View 5.X/6.X/7.X
• Dynamic Environment Manager
• VMware App Volumes
• PowerShell
• PowerCLI
• VMware VSphere ESXi 4.0/4.1/5.1/5.5/6.0/6.5
• Active Directory
• Aws
• Azure
• SQL Server 2008/2008 R2/2012/2014
• Microsoft Exchange 2007/2010/2013/2016
• Windows XP/7/10
• HyperV
• VMware Horizon View
• Windows Server 2000/2003/2008/2012/2016
• DHCP
• IIS
• TCP/IP
• DNS
• DHCP
• WINS
• Active Directory
• SMTP
• FTP
• LDAP
• POP3
• VPN & VLAN
• DNS

PROFESSIONAL EXPERIENCE

VMWARE VDI/HORIZON VIEW ENGINEER

Confidential, Houston, TX

Responsibilities:

• Handle operational tasks relating to VDI such as ESXi host builds and updates, vCenter builds and upgrades, vCenter database maintenance, VDI pool and persistent desktops maintenance and troubleshooting
• Proactively maintained VMWare Horizon View VDI platform, including notifying and working with necessary infrastructure support teams.
• Authoring VDI playbook to universally train IT leadership, data center operations, helpdesk, & desktop technical support teams in the areas of VDI best practices\VDI optimization\VDI troubleshooting techniques, ensuring all systems and applications are performing at its designed level.
• Managed VDI environment using VMware Horizon View Client
• Responsible for the implementation of VMware View VDI upgrades, Change Management, Problem Management, and ITIL related process.
• Provided configuration management, account provisioning/de-provisioning, & reporting/analytics of VMware VDI environment. Documented VDI environment procedures.
• Deployed PowerShell scripts to various VCenter servers for monthly VMware metric reports.
• Created and deployed VDI pools using a golden image and had all necessary software deployed using either VMware ThinApp, VMware App Volumes, or Microsoft App-V.
• Planned, designed, created, installed, and maintained all virtual host, guests, and virtual infrastructure, as well as Windows Server and Application Virtualization.
• Integrate AD Forest during merger and takeover.
• Provide configuration, implementation, and troubleshooting support for the Compute Infrastructure (Fabric Interconnect, UCS Blade Server Chassis, UCS I/O Module, and UCS Blade Server), Storage Infrastructure and VMware to ensure they perform as expected steady-state and correct any failure conditions
• Worked on VDI Infrastructure that used technologies such as VMware Horizon View 6.0 and 7.0 and UCS
• Experience in dealing with Windows Azure IaaS - Virtual Networks, Virtual Machines, Cloud Services, Resource Groups, Express Route, VPN, Load Balancing, Application Gateways, Auto-Scaling, and Traffic Manager.
• Installed, configured, and maintained the VMware Horizon View 7.6 Virtual Desktop Infrastructure (VDI) environment.
• Created, Edited, Updated and Assigned App stacks & Troubleshoot App volumes issues. Created and assigned Writeable Volumes to End users through App volumes. Created and Implemented Appstacks using App volumes as per project requirement.
• Good knowledgePowershellscripting for task automation and to schedule tasks.
• Power Shell scripting and automation of routine tasks
• Installing ESX and ESXi servers on Confidential, DELL and IBM hardware, Installation of VCenter Server, CMP, vCenter components and upgrading VMware Tools
• Experience on developing workflow for automation within VMware vRealize Orchestrator (vRO).
• Recommended best practices of infrastructure solutions by remaining knowledgeable of virtualization changes, environmental challenges, and destination limitations as it concerns central data centers and remote offices.
• Working VMware ESXi and vCenter, VMware vCloud, Cisco UCS Manager and UCS Central, CMP, Cisco NX-OS and Windows Server 2008-2016, Various Network Monitoring tools.
• Built VDI desktop pools with non-persistent VDIs and persistent VDI as per the requirement with users.
• Performed VDI migration via developed process workflow - VMware View 5.1 to Horizon 6.2.
• Managed ThinApp and AppVolumes application delivery technologies
• Configured Service Profiles in Cisco UCS manager in Windows and ESXi Servers.
• Monitored, tuned, and troubleshoot the VDI environment using vRealize Operations Manager for View
• Handling, Managing, Upgrading, troubleshooting issues related to VMware Workspace One as a complete package which consisted of VMware Workspace One UEM, VMware Workspace One Access and Workspace one solution
• Deployed VMs using Templates as per requirements. Clone VMs and took snapshots of VMs.

VMWARE VDI ENGINEER

Confidential, Blue Bell, PA

Responsibilities:

• Managing and maintaining over 200 ESXi5.x servers located in different clusters and physical locations across the globe.
• Prepared and ensured accuracy of documentation, including procedures manuals, and troubleshooting documents.
• Deployed and Administered Virtual Desktop Infrastructure View Infrastructure (Connection Server, Security Server etc.,)
• Interacted with end users to understand workflows and requirements to troubleshoot issues and optimize the end user experience.
• Consultant for a Server Consolidation and Infrastructure setup project consisting of following: Clustered VMware ESXi on Confidential DL380 G6, Virtual Center, VMotion, VMware HA, DRS, Virtual Machines templates,Sysprep, etc.
• Maintaining Assets Inventory and documentation.
• Working in a global VMware Horizon View environment level 3 support & Implementation of a new VDI rollout of over 3,000 Virtual desktops.
• Repaired Horizon View environments, including Active Directory, DHCP, DNS, virtual networking, storage, end-user devices, thin clients, and zero clients.
• Work with cutting edge ALL Flash SAN products to provide the latest in performance and scalability for VDI installations (EMC XtremIO, Tintri).
• Scheduled tasks for manual vMotion and Storage vMotion of VM’s and managed snapshots prior to planned patch install or upgrade.
• Redesigned the Virtual Production environment to stabilize it. Created a six node r710 cluster, move all the VM guests from local storage to SAN; enabled vMotion, DRS, and HA, to create a true stable, redundant Virtual Production environment.
• Automated and executed Office 365 procedures utilizing Windows PowerShell.
• Identified potential issues within the production environment and helped remediate issues.
• Worked with VMware Update Manager and Host Update utility to install patches and updates on ESX hosts and virtual machines.
• Taking Back Ups and Troubleshooting Systems.
• VM Servers build & rebuild (deploying the new VM from the Template and Cloning an Existing VM) as per the client request through change management process.
• Resolved tenancy technical issues and monitored Office 365 systems
• Installation, Configuration and administration of Windows 7,8 and10 professional client OS

VMWARE VDI/ SYS Engineer

Confidential, Indianapolis, Indiana

Responsibilities:

• Handled PCI implementation and compliance analysis across the multiple data center. Performed P2V on physical servers, using VMware Converter, in order to cut costs and footprint in the data center.
• Symantec Endpoint Protection, Installation, Configuration, Custom Client Package build and remote/local deployments Windows Server 2008 64bit Domain Controllers, DHCP, DNS and KMS Servers
• Provided production support including on-call rotation Prioritization, distribution, and monitoring of incidents, service request, and changes Assist in facilitating datacenter activities such as system upgrades and hardware provisioning.
• Provisioned infrastructure to fulfill client or project demands.
• Installing, configuring, and troubleshooting DHCP and DNS servers
• Built, Deployed and Configured VMware Guests for Windows 2008 R2, Windows 2008 and Windows 2003 Servers.
• Provide configuration, implementation, and troubleshooting support for the Compute Infrastructure (Fabric Interconnect, UCS Blade Server Chassis, UCS I/O Module, and UCS Blade Server), Storage Infrastructure and VMware to ensure they perform as expected steady-state and correct any failure conditions.
• Worked with architecture, cloud, server, middleware, and application teams to complete detailed technical design for migration from Aws to Azure implementation.
• Involved in DevOps migration/automation processes for build and deploy systems.
• Used vCloud Director for provisioning the VMs and vApps.
• Worked with the VCE Technical support team, CISCO TAC, UIMP and UIMOPs engineering team to fix the unknown bugs, helped them to replicate the issues.
• Deployed and configured Double-Take Availability to replace SQL databases, VM guests, and production data to the disaster recovery site. Provided infrastructure support to multiple Business Units.
• Expertise in PowerShell scripting (Automated tasks, Deployment, Active Directory).
• Installed and configured VMware vCenter 5.1 servers to enable centralized management of multiple hosts.
• Provisioned infrastructure to fulfill client or project demands.
• Remote Server Administration through Remote Desktop Connection
• Configured different type of Port Groups Policies, Applying Security policies, Traffic Shaping, Load balancing, Failover detection, Hard and Soft zoning and VLAN Tagging.
• Scheduling backups and restoring backups as required
• Manage Virtual environments in multiple datacenters.

VMWARE Administrator

Confidential, CA

Responsibilities:

• Closed all support requests tickets in a timely manner with a focus on customer satisfaction.
• Monitored, tuned, and troubleshoot the VDI environment using vRealize Operations Manager for View
• Created, Tested, and maintained Group Policies used to configure the virtual desktops.
• Updated drivers and firmware on Confidential branded Emulex FCA using OneCommand
• Worked as a primary/dedicated Windows resource in a company-wide Managed Print Services (MPS) project involving building print servers, hundreds of windows print queues, installation of print drivers, printer network sharing, and troubleshooting connectivity issues, configuring job storage/PIN printing.
• Built, Deployed and Configured VMware Guests for Windows 2008 R2, Windows 2008 and Windows 2003 Servers.
• Escalated and drove issues related to the Horizon Platform.
• Installed latest support packs releases and hot fixes from Microsoft by using WSUS.
• Responsible for operational support and maintenance of 2,900+ Windows 2012 and 2008 servers located globally, running Microsoft Windows, includes server builds, monitoring, configuration, and ongoing maintenance of servers.
• Worked with the infrastructure team in support of the vCenter hosting the VDI environment.
• Managed ThinApp and AppVolumes application delivery technologies.
• Failed over Windows cluster resources from Active to Passive nodes in a cluster environment for scheduled maintenance and emergency changes.
• Managed users, groups, and computer accounts for the enterprise network using AD
• Windows OS build, IP Configurations, Domain Builds, Active Directory Site Builds, GPO, and Support and administration.
• Coordinated with Offshore and responsible for Maintaining, configuring and Supporting VMware Virtual Infrastructure.
• Responsible for operational support and maintenance of 2,900+ Windows 2012 and 2008 servers located globally, running Microsoft Windows, includes server builds, monitoring, configuration, and ongoing maintenance of servers.
• Installed and configuring windows 2003 and windows 2008 server.