SUMMARY

• Proficient Senior CUCM Voice Engineer specializing in Networking, Telecom, VOIP, PBX, CUCM, UCaas, UCCX, UCCE, UNITY and VIDEO in wireless and telecommunications enterprise industries.
• Strong knowledge of SQL, CVP, SBC, E 911, EGW, WEST intrado, and CER.
• Implemented Voice Gateways, Gatekeepers, CUBE, SIP, SS7, ERS, PSTN, PRI, EGW deployments.
• Strong designed telecom engineering, developments, migrations, and upgrades of CISCO, AVAYA and Genesys
• Excellent Project Management experience in leading team members for large end - users AVAYA integrations.
• Versed in Implementations, deployments, collaborations, of VMware EXSi, Cloud Virtualization, System integration, UCaas, JAVA Client deployments, Genesys support and administration.
• 10 years of experience in network architecture and design. Worked on BT, IP Trade IPC Turret phones.
• Worked wif Cisco Unity IVR, CVP, PCCE, SCCP, RTP. H.323, QoS, G711, G724, and CUCM version 4-11.5

TECHNICAL SKILLS

• Oracle
• SQL
• PL/SQL
• O/S
• C++
• Java
• Python
• Linux
• Window XP, 7, 10
• AMCE Packets SBC
• CUBE
• AVAYA
• QoS
• Cisco Voice Portal
• NICE
• MSE 8510
• VOIP
• Nexus Router
• VOD
• VCS
• IPTV
• CUCM
• UCCX versions 4-11.6
• DOCSIS 3.0, 3.1
• IMS
• Quality Center
• QTP
• Wire Shark
• Cisco Unity
• EGW
• E 911
• Voice/Telephony PBX/EGW
• Avaya
• SIP Trunking
• SBC
• WebEx
• SKYPE FOR BUSINESS
• MICROSOFT LYN
• CUCM
• UCCX
• UCCE
• UNITY
• VIDEO Telepresence
• DOCSIS
• IMS

PROFESSIONAL EXPERIENCE

Confidential, New York City

Senior Voice Consultant

Responsibilities:

• Supported and deployments of AVAYA CUCM, UCCE,UCCX, UNITY CONNECTIONS, SIP, ICM, VIDEO, CUSP daily operations and troubleshooting SBC, VMware, Genesys WFM IM & PRESENCE, Cisco Telepresence TMS, Cisco expressway and SIP Gateways.
• Designed and deployed Cisco Voice call flows, AVAYA Contact centers call flows, and troubleshooting agent issues.
• Implementation, deployments of new services offering, features on CUCM 11.5
• Supported, implementations of connections to CUCM 11.5, WebEx, Calabrio, SKYPE FOR BUSINESS, MICROSOFT LYN, for end users.

Confidential

Senior Voice Engineer

Responsibilities:

• Developed elevated level UCCE, EGW, E911 designed, migration, and Implementations of PSAP and EGW.
• Identify and document Customer requirements for Emergency Response Location (ERL) usage, including work wif teh service Emergency response team profile, including notification schedule, notification priority.
• Responsible for analyzing, planning, designing and developing quality speech enabled IVR Contact Center.
• Successfully lead IVR, WebEx, Calabrio, SYPE FOR BUSINESS, VIDEO and java client deployments
• Supported Broadsoft Infrastructure, Cisco Framework, and Avaya IVR tools such as Dialog Designer, Eclipse Framework, Computer Telephony Interfaces and Nuance Speech Platform.
• Designed and Developed Routing Applications for IVR, Voice and Multi-Channel using Composer, wif detailed knowledge of SCXML and VXML, for Genesys Orchestration Server, Genesys Rules Engine and URS
• Analyzed existing Genesys Routing Strategies developed in Composer and work on enhancement requirements
• Updated existing Strategies/Workflows to meet integration new requirements
• Supported issues wif routing in production and provide fixes as necessary
• Conduct whiteboard sessions wif Customer representatives to discuss draft ERL, E911, and UC migrations plan.
• Configuration and Testing of teh West (911Enable/Intrado) Emergency Gateway servers, ERS, CUCM and CER.
• Configuration of SNMP string connection between CUCM, EGW, LAN, Wi-Fi network and West Intrado network.
• Integrated Salesforce.com CRM to deliver innovative user experience forecasting business and market trends.
• Configured EGW based on information wif Customer as applicable to E911 and Ucaas migration to PSAP.
• Configured EGW, CUCM wif ERLs to Layer 3 subnets or Layer 2 LAN switches and ports discoveries.

Confidential, Morristown NJ

Senior Voice Engineer

Responsibilities:

• Migrated large Scale Enterprise network from legacy Avaya PBX / Siemens Systems to Cisco CUCM version 11.XX using Prime Collaboration BE 7000 solutions.
• Successfully led IVR deployment wifin teh scheduled time and supported Avaya Infrastructure.
• Migrated C/VCS Expressway E Version 8.7 WebEx, USC C220 MA Series Servers, IM and PRESENCE version 11, UCCX 11, UCCE 11, VIDEO, and Unity connection 11.
• Migrated Voice/ Analog Gateways using Cisco 4351, 4331, VG310. Migrating CTI, Auto Attendant console.
• Used Java, C++, Perl, XML, Jabber/ XMPP, API’s, JTAPI Integration on UCCX and migrated applications.
• Worked on SIP, SS7 Platform and troubleshooting SIP call flows, Outbound/Inbound issues.

Confidential - Hoboken NJ

Voice Engineer

Responsibilities:

• Supported users in 20 locations globally and worked on Aura Messaging, CISCO, BT, IP Trade and AVAYA PBX.
• Troubleshoot Gateways issues on AVAYA, CUCM, VIDEO and MPLS Circuits.
• Worked wif ISP carriers to troubleshoot ISDN, SIP, CVP, CALL MANAGER v4.1-10.2.
• Built IVR system to provide 411 directory services wif VXML-based application development framework.
• Worked on Avaya CMS for deployments and implementations of IP-phones, Polycom and soft-phones.
• Used interactive intelligence software to managed call centers operations utilizing CRM application salesforce.
• Troubleshoot and supported users on JAVA developments, AVAYA Orchestration, and SBC.
• Worked wif outside vendors and supporting daily operations wif ISP.
• Responsible for supporting all telephony activities in monitoring in-bound and outbound voice traffic.
• Reviewed and modified quotes from AVAYA EMC using their AVAYA Solutions Designed tool to meet our contact centers specifications and solutions.
• Interact wif clients and end-users to insure AVAYA VoIP infrastructure solution meets their needs.
• Executed requirements gathering, call flow diagrams, implementation and service desk/call center parameters.

Confidential - Leonia NJ

Voice Engineer

Responsibilities:

• Worked on Bulk Configurations on Cisco Call Manager 9.0 8.1, 9.1 SIP Trunking, VCS Control Server.
• Worked on MSE8000, SIP, SS7 and VCS Control to teh Core Network and deployed VOIP.
• Supported 10,000 users globally worked on UNITY SERVER, IPCC ASPECT, CUCM, and Tandberg Server.
• Troubleshoot Gateways and Telepresence Server on existing VC endpoints.
• Worked wif ISP carriers to troubleshoot ISDN/POTS, VPN, and MPLS Circuit issues.
• Worked on Avaya CMS, AVAYA, IP Trade, and MITEL for deployments and implementations.
• Applied firewall rule on Session Border Controller Acme Packets
• Requirements gathering, call flow diagrams, implementation and service desk/call center parameter configuration.

Confidential - Secaucus - NJ

SIP Engineer

Responsibilities:

• Worked on Cisco, AVAYA PBX SIP platform to deployed hosted Phones and managed user's profiles.
• Deployed and analyzed SIP flow using Wire Shark captured to troubleshoot SIP messages Flow.
• Set up SIP Phones and test for Codecs on teh payload for DTMF transmission to gateways.
• Worked on Codecs G.729A. G.711, G.722, G.722A, G.729 RTP, H.323, SS7, SCCP and Gateways,
• Provisioned SIP Phones on test environments and test SIP features for customer, and IVR testing using Cyara.
• Tested customers Outbound Proxy Server or SBC connections to test customers IOT capability.
• Integrated CRM applications to improve customer operational efficiencies.
• Worked on FQDN, CDN, DNS, HTTPS, NAT, SBC, MGCP, and STUN SERVER.
• Interfaced wif carriers dat market SIP Phones and support on SIP config files and firmware.
• Upgraded and downgraded SIP configuration files on Switches and implemented SIP Hosted services.
• Coordinated and supported SIP phones deployments, Implementations, for factory productions in Japan
• Tested customers supported interface for SIP Phones deployments and provisioning on Broadsoft
• Worked wif Broadsoft, Asterisk Engineers to support Panasonic Hosted SIP phones deployments.

Senior Network / VOIP Engineer

Responsibilities:

• Wrote and executed Test scripts requirements by designing, developing, and installing network solutions and testing of systems integration of IVR from Nortel, JUNIPER EX 2200, 8202, 3200, Switches CS1000, 6500 to Cisco Switches.
• Identified network requirements by analyzing architectures, applications, programming, and operations involving networks, operating systems, file servers, and equipment’s including Voice, Data, Local and Wide Area Networks, IVR, on Video communications. Using VDA, OPNET monitoring tools.
• Supported network operations and resources by translating requirements into hardware software recommendations, me.e. E 911, VIDEO, ASPECT, GENESYS, and SESSION BORDER CONTROLLER and researching alternative solutions preparing proposals, analyzing cost-effectiveness.
• Upgraded CALL MANAGER 5.0 TO 6.1 CISCO UNITY 4.0 TO 5.0 IPCC EXPRESS 4.1 TO 5.0 Server 2005 and implemented teh Publisher database to communicate wif teh Sub database, on HTML, XML, UNIX Platform.
• Designed ICM/ACD, IMS, and network installation by developing implementations and testing of integration process, setting priorities. Preparing instructions and documentations for construction installation personnel
• Installed network operating systems by monitoring progress, tuning core products, and identifying, addressing, back-up server, printer’s servers, resolving issues, and providing status.
• Provisioned and test VOD, productions applications using, XML, H.323, G711, G729, SIP, and SCCP
• Applied Integrated Voice Response Systems ACD/IVR on Provisioned VOIP, VOD, QoS, and services.
• Wrote Test Scripts procedures for Stress, Capacity, Regression, and Automation testing.

Confidential - Moorestown NJ

Systems / VOIP Test Engineer

Responsibilities:

• Tested Systems Integration of VOIP / VOD, OCAP, applications.
• Used IP/IVR to test teh tear up and down from teh CMTS platforms.
• Broad knowledge of Cisco Routers, DOCSIS, UBR switches 3500, 3800, 7609, Cisco UBR, MOROTOLA, Arris.
• Configured and designed RF on RTP, G711, G729, HDLC, IMS, and SIP Devices.
• Configured bandwidth issue on MTA modems and allocated frequency.
• Implemented of SIP, RTP, FRAME-RELAY, and ATM Protocols to support VOD applications.
• Analyzed Network capacity performance and made appropriate recommendations.
• Used Shell Scripting, JAVA, LINUX, to pulled configuration files on MTA's and CMTS.
• Configured and installed Cedar Point Switches, Printers, and applied security policy.
• Provisioned features of VOIP, VOD, WIRELESS, and test teh Voice, Video quality using VQT.
• Tested Voice Quality using PENLINK, LOAD RUNNER, CALAE and test Three-way calling load performance test.
• Provisioned COS, QOS, VOD, DNS, SCCP, DHCP, on Switches and applied IVR
• Supported H.323. G711, SIP, E911, SS7, and Video Applications and applied Control signaling protocols.
• Troubleshoot network hardware issues to support VOIP, QIP, QoS Implementations on Cisco UBR.C4.
• Troubleshoot Capacity-planning issues on Network using E-HEALTH CONCORD.