SUMMARY

• Systems Administrator with around 6 years of experience in Windows Server 2012, Windows 2012R2, Windows 2008, Windows 2008R2, Windows 2003, VMware vSphere, Windows Desktop Infrastructure VDI
• Extensive Experience in Installing and Configuring Windows Server 2008, Windows 2008R2, Windows 2012, Windows 2012R2, Windows 2003 at single or multi domain Platforms.
• Extensive experience with Active Directory, Exchange Server/Office365, GPO’s, DHCP, DNS, VPNs, firewalls, LAN Backup & Recovery, IIS server.
• Experience in Virtualization technologies like VMware EXSI 4.1, VMware EXSI 5.0, VMware EXSI 5.1, VMware EXSI 5.5, VMware vSphere 4.0, VMware vSphere 5.0, VMware vSphere 5.1, and VMware vSphere 5.5. Creation installing, configuring, administration and maintenance of virtual servers and clients.
• Email Systems (MS Exchange 2010, 2007, 2003, Lotus Notes/Domino, Novell GroupWise)
• Assist Office 365 users with configuration of Initial setup (Mail Flow, basic tasks when starting with Office 365)
• Support of Office 365 on various platforms (MACS/PC’S, Apple phones, Apple tables & Android phones and tablets)
• Support L2/L3 to end user(s) using walk - in, phone and email and monitoring.
• Experience in Solar Winds, Zenoss and Splunk monitoring tool for Server and application monitoring
• Netapp SAN: Data De-duplication & Compression, cloning and provision storage as quickly as possible, Backing up and Restoring VMs.
• SCCM: Deploying software and updates on teh servers and also deployed application on teh users system.
• McAfee Suite: Installation, Configuration of Account manager by creating new users and group, applying security access to teh servers and security scan for vulnerabilities.
• Net Backup: Taking backup and restoring files, using net backup accelerator, Replication director, and instant recovery for virtual resources.
• Disaster recovery (DR): Installing and Configuring HA and DRS servers, Taking Image of teh servers and creating restore point.
• Analyse and recommend emerging ITSM technologies that can provide benefit while reducing risk
• Deep understanding and noledge in ITIL practices
• Handle multiple projects while planning and prioritizing to meet important deadlines.
• Takes initiative to recommend solutions and improve procedures beyond job requirements.
• 24/7/365 Administration of all infrastructure systems

TECHNICAL SKILLS

Virtualization: ESX 3.5/4.0/4.1, ESXi 5.5/5.1/5.0 VMware vSphere 5.5/5.1/5.0/4.0 , Virtual Center Server 5.5/5.1/5.0/4.1/4.0. , VMware HA, DRS and FT, vMotion, Storage vMotion, VMware Converter 5/4/3, VMware Converter boot CD.

Servers: Active Directory (Multi-Site) 2003/2008, Exchange 2003/2010, Office 365

Storage: IBM XIVs, EMC Centerra.

System Mgmt.: Microsoft SCCM 2012 and 2007, HP iLO, Raritan Dominion KVM Switches, IBM XIV Management studio and EMC Management.

Backup Software: Symantec NetBackup and Backup exec, Vranger Pro, Veeam tools and VMware.

Databases: Microsoft SQL Server 2008/2005.

Documentation Apps: MS Visio, MS Project, MS Office 2010/ 2007/2003.

Operating System: Windows 2012R2/2008R2/2003 Servers, Windows 7/Vista/XP

Scripting Language: WMI; Visual Basic Scripting, Power Shell

Network services: DNS, DHCP, WINS, Remote Installation Service

PROFESSIONAL EXPERIENCE

Confidential - Santa Clara, CA

Systems Support Engineer

Responsibilities:

• Managing over 500+ Windows and VMware servers 2003, 2008, R2 and 2012 with VSphere client 5.1.
• Supervised 35 VMware servers for daily backups. Managing VPN user and Active Directory by resetting passwords, unlocking accounts, and adding users.
• Participated on a 24/7 on-call helping clients using Windows server in a VMware environment. Taking backup and restoration of data and virtual machines using Netapp Solutions.
• Built Microsoft Servers 2003, 2008 R2, and 2012 physically as well as in a VMware environment and installing and configuring SAN for virtual environment.
• Has also used Netapp for storage, backup and restore of server’s data and VMware true image.
• Responsible for creating daily and weekly images.
• Resolved issues occurring during teh migration and provided support for migrated servers
• Resolved any, data issues, security and access control issues to ensure 24/7 system access.
• Managed domain users and groups in Active Directory and create group policies in order to keep teh network secured.
• Responsible to handle issue to use Office 365 Exchange online services.
• Helping users to understand, design and implement Office 365 as per teh need in teh organization.
• Create users and mailbox using Office 365 Admin Centre & Exchange Admin Centre
• Analysis and reporting regarding Office 365 Exchange and Outlook performance issues.
• Managing and monitoring all installed systems and infrastructure.
• Installing, configuring, testing and maintaining operating systems, application software and system management tools.
• Migration of Windows OS using MDT.
• Setup Cisco VOIP phone and provide support to iPhone and Android.
• Maintain security, backup, and redundancy strategies. Write and maintain custom scripts to increase system efficiency.
• Working on VPN Cisco Any Connect issues.
• Provided help desk support for problems relating to Active Directory.
• Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).
• Analyse and recommend emerging ITSM technologies that can provide benefit while reducing risk.
• Provide configuration update support and functionality checking within teh development cycle of ServiceNow and update in IT Access Management Systems.
• IT Support level 2/3 to end user using walk-in, phone and email and monitoring all issues using Tableau network monitoring.

Environment: Windows Server 2003, 2008, R2, 2012/ VMware 5 / ESXi 5.1, ServiceNow, Active Directory, Office365 Exchange Server, NetApp, SCCM, SUP, WSUS, ITSM

Confidential - San Jose, CA

System Engineer

Responsibilities:

• Primary support for VMWare / Windows 2003 + IIS 6.0 and Windows 2000 + IIS 5.0 in production environment, with some 2008 + IIS 7.0, 7.5.
• Troubleshooting and problem resolution involving very complex and interconnected customer-facing, server-based systems.
• Generating new virtual servers (VMWare) for production use, both from clones and templates.
• Responsible to handle issue to use Office 365 Exchange online services.
• Helping users to understand, design and implement Office 365 as per teh need in teh organization.
• Create users and mailbox using Office 365 Admin Centre & Exchange Admin Centre
• Analysis and reporting regarding Office 365 Exchange and Outlook performance issues.
• Some work managing NetApp SAN (Storage Area Network) space and resources, both as VMware virtual server space and direct Windows shares.
• Provided hand-off and escalation support of production patching process to staff.
• Rotating after-hours on-call duties, some work preparing and updating disaster recovery environment.

Environment: Windows Server 2000, 2003 VMware 5 / ESXi 5.1, Active Directory, Office365 Exchange, NetApp, SCCM, IIS 5.0

Confidential - Oakland, CA

Systems Administrator

Responsibilities:

• Installed and configured Windows on teh servers as per teh guidelines.
• Resolved issues occurring during teh migration and provided support for migrated servers
• Provide support using virtualization and VMware technologies.
• VMware Install, Configure, and Manage (vSphere 4.x). VMware vSphere: Troubleshooting (V4.x).
• Monthly Security patching using ShavlikNetChk Protect and currently VMware vCenter Protect Standard 8.0.2. Working on vSphere and VMware vSphere client.
• Creating VMware Virtual Machines using preconfigured templates. Taking / deleting snapshots.
• Increasing Disk Size of system volumes using Diskpart utilities.
• Managing DNS. Working on Problem Management Tickets created for alerts / warnings.
• Creating Change management and Incident Management Tickets using ServiceNow

Environment: Windows 2003, 2008, VMware vSphere 4.x, VMware vCenter PS 8.0.2, ShavlikNetChk, Diskpart, ITIL, ServiceNow

Confidential

System Administrator

Responsibilities:

• Designed and teh migration to a new 2008 R2 domain, including migration of all users accounts, computer accounts, and Exchange mailboxes.
• Created PowerShell scripts to help with day to day management of Active Directory and Exchange inboxes.
• Spearheaded end-user upgrade of all PCs to Microsoft Windows 8.
• Implemented new security protocols including forcing password standards for company users.
• Responsible for monitoring HP virtual classes including 24-hour support for late night emergencies.
• LAN/WAN/WLAN/VPN/Network Security, Cabling, and Racking.
• Installed and configured servers to autanticate between Linux and Windows environments.
• Managed company VOIP phone system and extension listings & Managed Chat-based service desk help with teh client.
• Managed Chat-based service desk help with teh client.
• Managed multiple customers simultaneously using a live online chat system.
• Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.

Confidential

Intern

Responsibilities:

• Planned, implemented, and maintained a Windows domain based infrastructure.
• Developed software used by employees to complete day to day tasks, reducing teh time.
• Created online documentation to help employees resolve day to day issues. Worked with employees to resolve "unsolvable" support requests.
• Managed daily activities to include user support and system administration tasks.