ServiceNow Administrator Resume Texas - Hire IT People

SUMMARY:

Hard - working professional with 3+ years of experience in resolving technical issues. Proven knowledge of ServiceNow and conflict resolution. Excellent written and verbal communication, excellent advance customer service through professional and ethical conduct.

PROFESSIONAL EXPERIENCE:

ServiceNow Administrator

Confidential, Texas

Responsibilities:

Responsible for the general support, administration and maintenance of the ServiceNow platform and associate application.
Working with ITSM teams, internal customers and external partners to configure, document and fix exciting issues.
Create and update incident records in ServiceNow.
Knowledge of ServiceNow application for Incident, Problem, and Change Management
Escalate performance issues, unresolved incidents and service interuptions.
Build Report
Attend daily Scrum meetings
Work directly with end users to resolved support issues.
Actively engage in maintaining ServiceNow best practice and how ITIL process can be implemented.
Quickly triage and escalate critical support issues to the appropriate internal channels
Manage and prioritize request and project concurrently
Other duties as assigned

IT SERVICE MANAGEMENT ANALYST

Confidential, Colorado

Responsibilities:

Resposible for participating in progresive initiative that improve the overall delivery and value of IT Services to the business
Maintaining the security and confidentiality of all protected health information
Working closely with both Enterprise and resort IT teams
Maximizes the capabilities of Service Management platform through UI configuration, workflow creation,development of advance reporting and ITSM platform user adoption strategies.
Produce Reports and provides analytics on key metrics and performance indicators to ensure compliance with agreed upon ServiceLevelAgreements.
Monitors and analyzes treands in ITSM tool usage/usability,as well as customer feedback to identify potential issues, needs and opportunities
Manage and prioritize simultaneous requests and projects concurrently.

SERVICENOW ADMINISTRATOR/ IAM SUPPORT

Confidential, SD

Responsibilities:

Responsible for creating, maintaining and supporting Identity & Access Management Systems
Ensure the timely provisioning and deprovisioning of user accounts and access permissions
Monitor and maintain IAM systems processes
Interactivity with Active Directory
Assist application managers with establishing AD connectivity
Respond to user issues with logons, passwords, lockouts etc
Work Queues to ensure proper systems function and access request fulfillment
Help drive continuous process improvement related to identity and access management
Identified and develops birthright roles and access rights.
Timely completion of access requests
Attend daily Scrum meetings
Maintaining the security and confidentiality of all protected health information
Manage and grant system access to Users, groups and computer
Participate in and encourage a collegial, helpful, results driven working environment.
Handle incoming security related trouble tickets issues from clients.
Work with Staff to resolve security related issues
Take ownership of tasks and follow through to ensure complete resolution
Responsible for the general support, administration, and maintenance of the ServiceNow platform and associate applications.

SERVICENOW ADMINISTRATOR

Confidential, Texas

Responsibilities:

Understand and representing customer’s needs as part of providing IT services that meet or exceed those needs
Responsible for the optimal operation of our environment by actively investigating issues and solving problem before they occur
Working with ITSM team members, internal customer, and external partners to configure, document, and deploy new fuctionality and fix existing issues
100 percent ServiceNow Administration
Attends daily stand-up meetings for ServiceNow stories /tasks.
This includes various administration tasks within Service desk software
Establish and follow governance to allow for cohensive development from multiple organizations and teams
In dept understanding of ServiceNow functionality and how ITIL process can be implemented in ServiceNow including but not limited to Incident Management, Change Management, Problem Management

IT Helpdesk Specialist

Confidential, Texas

Responsibilities:

Generate reports from ticketing system and other management systems
Ability to multi - task and work with management to prioritizes tasks
Provide support on ServiceNow Platform for users
Perform core configuration tasks such as Add/Create users, groupProvides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
Provides case status updates to management and end users.
Supports and maintains effective relationships with end users.
Maintains and updates records in tracking databases within established SLAs.
Alerts management to emerging trends in incidents, problems, or issues.

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Servicenow Administrator Resume

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