PROFESSIONAL PROFILE:

• 28 years of Information Technology experience
• 23 years focusing on network/systems administration/management and end user computing
• 4 years of computer programming, quality assurance and training
• 2 years of consulting experience as a Network/Systems Engineer
• 10 years high school coaching experience (head fastpitch, assistant baseball and football)
• Demonstrated leadership and motivational capabilities as a coach, supervisor, mentor and trainer
• Effective, personable team player with strong interpersonal skills and demonstrated ability to manage, guide, and mentor individuals/teams

EXPERIENCE:

Confidential, Denver, CO

MDM Manager

Responsibilities:

• MobileIron Administrator
• Design, Build and Deploy MobileIron environment
• Migrate and manage 8000+ mobile devices (iOS, Android, Windows)
• MDM Team Lead
• Escalation point for MDM/Remote Support
• Change Advisory Board member
• Remote Support Administrator (Bomgar, TeamViewer)

Confidential, Englewood, CO

Technical supervisor

Responsibilities:

• Prepare/configure devices for site/event
• Coordinate with event supervisor and site IT support
• Supervise/manage technical support team
• Act as escalation point for technical support team

Confidential, Colorado Springs, CO

Sr SysAdmin

Responsibilities:

• Analyze Windows Server environment, recommend and implement changes/upgrades
• SCCM, SQL, vmWare, Server 2003, Server 2008, Server 2012, Active Directory, MS Exchange
• Tier III support
• Windows 7, Windows 10, MacBook, iOS, ShoreTel, Google Apps for Education, G Suite, Office 365

Confidential, Maple Grove, MN

Lead - End User Computing

Responsibilities:

• Provide leadership and guidance to EUC team responsible for the management of End User Computing devices
• Windows 98/7/10, MacBook, iOS, Android, ChromeBook, ChromeBox, ChromeBox for Meeting
• SCCM, Maas360, Google Dashboard, Google Apps
• Escalation point for EUC and Service Desk
• Develop strategies, standards and processes to enhance environment and support
• Architecture Advisory Board
• Projects (PM/Technical Lead)
• Windows 7 to Windows 10 Uplift
• Office 365 Migration
• Scoring Center Readiness (three local and seven remote sites)
• Transition from Windows to Chrome device environments
• Site Closure (two remote sites)
• New site setup (one local)
• VDI Proof of Concept
• Asset management

Confidential, Minnetrista, MN

District Systems & Technology Coordinator

Responsibilities:

• Technology Infrastructure Support
• Maintain technology operations and equipment efficiently.
• Integrate and maintain a District Help Desk Incident Management System to manage issues and enable detailed reporting to provide direction for support resources, trainings, and documentation.
• Implement and maintain a Mobile Device Management (MDM) solution - Google, iOS, MacBook.
• Plan and provide network upgrades and updates.
• Assist with the management of standardized hardware purchasing, replacement and recycling of District devices.
• Create and maintain technical documentation.
• District Building and IT Support
• Support technology support staff and provide training on system hardware/software

Confidential, Waconia, MN

Network Supervisor

Responsibilities:

• Administer Windows and Mac servers, physical and virtual (VMware), Microsoft Exchange and Google Apps, Casper MDM (iOS), ShoreTel VOIP system
• Supervise and give upper level support and training to building and district tech support staff
• Support Windows XP/7, OS X and iOS environments
• One-to-One iPad pilot program
• Configured Mac and JSS servers, created and deployed iOS images using Apple Configurator, manage all iPads and apps using Casper Suite
• Provide training and support to staff and students

Confidential, Mendota Heights, MN

Network Administrator/End User Support

Responsibilities:

• Collaborate with network administrators and technicians and coordinate efforts between the Microsoft and Apple environments
• Support Windows server (Active Directory, Exchange), and PC environments, Extreme switches and Extreme/Xirrus wireless systems, Google Apps/Email and MacBook and iPad support
• Managed and designed a resolution for connectivity emergency at Friendly Hills Middle School
• Collaborated with administration, troubleshot issues, assigned techs, and coordinated efforts providing a 100% effective resolution ahead of schedule
• Managed the district wide Copier/Printer Project
• Designed and bid out new virtual computer lab
• Support the District Help Desk with a focus on the High School and District Office building.
• Streamlined and updated PC imaging process
• Member high school Technology Integration Team

Confidential, Augusta, WI

IT Director/Network Administrator/End User Support

Responsibilities:

• Plan, budget, collaborate, purchase, install/upgrade and maintain technical infrastructure.
• However, they still employ Microsoft Office XP and 07, a vast majority of the Adobe CS5 suite and various education and site specific applications.
• Planned and launched a successful one-to-one initiative in the third and fourth grade, and laid the groundwork for the program to continue with each incoming third grade class.
• Planned and initiated an equipment rotation plan. Worked with vendors of new and refurbished equipment to continually improve the quality of equipment, thus improving the overall technology experience of staff and students.
• Created and maintained District web presence and established programs to involved students in the process.

Confidential, Eau Claire, WI

Network Engineer/Systems Consultant

Responsibilities:

• Managed 17 accounts
• Worked closely with all levels and various vendors to plan, purchase and implement reliable and cost effective solutions and provide necessary support for Windows and Novell networks, and client specific software.
• Command Section small computer support and database creation and management
• Network Administrator
• Managed the Network Operations Center.
• Responsible for data integrity and backup, and data mining.
• Help Desk/End User Support
• Assisted the help desk when necessary, but remained the end user support for the Command Section.
• Assisted in the planning and implementation of a headquarters wide, operating system and software upgrade, to include creating and presenting training materials and courses.