Systems Administrator Resume Profile

Summary of Qualifications

I am Certified IT Professional with extensive hardware and software skills, Network Systems Administration and Project Management experience in both public and private sectors. Energetic and proactive in providing first rate customer service while ensuring quality and security. Solutions oriented professional with a broad range of skills that encompass participation in planning and implementation of IT projects, deployment and support of small, medium and enterprise systems in over 15 years of related

Experience as follows:

Quality Assurance
ITIL v3 Awareness
Team Leadership
Ability to plan, prioritize, and manage projects

Systems Administration
Hardware/Software Maintenance
User Acceptance Testing
Requirements Documentation
Strong communication and reporting skills

Network Engineering
IT Security
Client/Server Installation
Backup and Data Recovery
Customer Service

Professional experience

Confidential

Systems Administrator

I worked as a Systems Administrator providing IT support to the US Immigration and Customs Enforcement offices in Central Pennsylvania with the responsibility of ensuring the successful deployment of all IT Projects and smooth daily operations of all related equipment and systems.
Identifying and resolving IT problems using structured problem resolution approaches.
Working with LAN/WAN networking teams, Applications Developers and Security Specialists to resolve outstanding systems problems.
Diagnose and resolve hardware and software related problems with regards to Desktops, Laptops and Servers involving a variety of different platforms and operating systems.
Providing day-to-day server and desktop support to end-users and Tier II support to junior IT staff.
Prepare and submit daily and weekly significant incidence reports for the Regional IT Management.

Confidential

Systems Administrator

Was assigned as a Senior Systems Administrator providing IT support to the US Immigration and Customs Enforcement offices in York and Central Pennsylvania with the responsibility of ensuring the successful deployment of all IT Projects and smooth daily operations of all IT equipment and systems.
Working with Network Engineers, Application Developers and Security Specialists to resolve and prevent recurring IT problems.
Providing day-to-day Desktop and Server support to end-users and Tier II support to junior IT staff.
Prepare and daily and weekly significant incidence reports for the Regional IT Management.
I received three Excellence awards in March 2008, September 2008 and March 2011 respectively from the Management of Qinetiq North America for my accomplishments in IT project deployments and support.

Confidential

Senior Information Technology Specialist

I worked as a Senior Information Technology Specialist in providing IT support to U.S Immigration and Customs Enforcement offices in Central Pennsylvania.
Part of my job functions was monitoring and evaluating computer systems for compliance with government accepted security requirements.
Diagnose and fix hardware and software problems related to Desktops, Laptops, Servers and Backup systems.
Provide day-to-day server and desktop support to end-users.
Served as Team Leader during deployments and training.
Provided Tier II server and desktop support to junior IT staff.

Technical Proficiency

Project Management: Participate in planning and coordination of activities related to IT Projects. Consult and coordinate with vendors and technical resource teams. Perform acceptance testing on computer programs and interfaces. Maintain technical documentation and inventory on computer systems. Update systems data and prepare conversion requirements.
Submit project reports to management and stakeholders. Provide assistance to users with software and hardware related issues and problems.
Networking and IT Security: Deployment of Novell Servers, Windows Servers, Desktop and Laptop computers. Configuring of Cisco routers and switches. Configure Gateways using TCP/IP Protocols and Windows Networking. Support installation of Telecom, VoIP and VTC systems. Install and configure Tape Backup systems for Disaster Recovery. Supporting LAN/WAN and Security Systems.
Software and Applications: Microsoft Windows OS, Microsoft Office Applications, Exchange and Outlook Messaging, Lotus Messaging and other email Systems. Biometric hardware and applications, Mainframe Applications, Citrix, Remedy, LANdesk Tivoli, RDP and Remote Access, McAfee and Norton Utilities Anti-virus software, BackupExec and NetBackup.
Hardware: Servers and Workstations, Laptops, VMware, Printers, Backup tape systems, Cisco Routers and Switches, Biometric Scanners, Gateways and Modems.

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