Anti-Virus/VPN Engineer

Skills

Employment History:

Confidential

Help Desk Support Specialist/Tier I Telecom Support/Anti-Virus Engineer

Responsibilities:

• Leading, training, staff hiring of Desktop Support teams and team members.
• Providing daily or as needed guidance to a technical staff. This would be based on my incorporating my extensive technical support expertise, along with my proven and successful skills, and proven leadership abilities.
• Desktop/Network/Mainframe Support, PCs, Laptops, Printers, Blackberries, iPads, iPhones, Home-PC upgrade and repair, wireless connectivity and troubleshooting, Individual Client Desktop and Network Support
• Providing IT Support to customers or end-users, regarding.
• PC imaging all PC and MAC O/S formats , PC repair, PC warranty repair, PC upgrade.
• Software installation, weekly/month software upgrades/downloads, monthly PC image updates.
• Had experience in implementing, maintaining and securing Windows and Unix environments
• Streamlined McAfee ePO Server 4.5 current infrastructure and reduce malware remediation time in minutes.
• Had good understanding and knowledge of Security Engineering and Management practices and Security standards.
• Experience with Malware detection and remediation, malware Analysis, Attack Methods, Traffic Analysis tools, and produce signatures for threats.
• PC and Laptop security software and hardware encryption.
• Had Good understanding of various Network Topologies and Knowledge of TCP/IP v4
• Basic, mid-level, and complex desktop, laptop, tablet, MAC, Apple iPhone, Android Smartphone, Blackberry, printing, basic networking, hardware, software, network cabling, audio/video, and all other IT-based matters.

Confidential

Customer Relations Manager/IT Support Specialist/Anti-Virus Engineer

Responsibilities:

• Leading, training, staff hiring of Desktop Support teams and team members.
• Providing daily or as needed guidance to a technical staff. This would be based on my incorporating my extensive technical support expertise, along with my proven and successful skills, and proven leadership abilities.
• Desktop/Network/Mainframe Support, PCs, Laptops, Printers, Blackberries, iPads, iPhones, Home-PC upgrade and repair, wireless connectivity and troubleshooting, Individual Client Desktop and Network Support
• Providing IT Support to customers or end-users, regarding.
• PC imaging all PC and MAC O/S formats , PC repair, PC warranty repair, PC upgrade.
• Software installation, weekly/month software upgrades/downloads, monthly PC image updates.
• Actively rendered technical support for McAfee products, such as VSE, Mcafee ePO Server 4.5, DLP, and HIPs.
• Experience with Malware detection and remediation, malware Analysis, Attack Methods, Traffic Analysis tools, and produce signatures for threats.
• Had experience in implementing, maintaining and securing Windows and UNIX environments.
• PC and Laptop security software and hardware encryption.
• Had good understanding and knowledge of Security Engineering and Management practices and Security standards.
• Had Good understanding of various Network Topologies and Knowledge of TCP/IP v4.
• Basic, mid-level, and complex desktop, laptop, tablet, MAC, Apple iPhone, Android Smartphone, Blackberry, printing, basic networking, hardware, software, network cabling, audio/video, and all other IT-based matters.

Confidential

Micro Computer Support Analyst/Desktop Support/Anti-Virus Engineer

Responsibilities:

• Leading, training, staff hiring of Desktop Support teams and team members.
• Providing daily or as needed guidance to a technical staff. This would be based on my incorporating my extensive technical support expertise, along with my proven and successful skills, and proven leadership abilities.
• Desktop/Network/Mainframe Support, PCs, Laptops, Printers, Blackberries, iPads, iPhones, Home-PC upgrade and repair, wireless connectivity and troubleshooting, Individual Client Desktop and Network Support
• Utilizing Migration tool to backup and restore client data.
• Post installation duties involving software updates/patches.
• Restoring Outlook personal folders and mailboxes, print services.
• Provides updates, status, and completion information to manager, problem request call tracking system Remedy.
• Applied PC Anywhere VNC, LANDesk and Dameware and other tools to support remote and local users.
• Streamlined McAfee ePO Server 4.5 current infrastructure and reduce malware remediation time in minutes.
• Had experience in implementing, maintaining and securing Windows and Unix environments.
• Experience with Malware detection and remediation, malware Analysis, Attack Methods, Traffic Analysis tools, and produce signatures for threats.
• Had good understanding and knowledge of Security Engineering and Management practices and Security standards.
• Configured and maintained internet, LAN, and WAN connectivity.
• Maintain and resolve problems with systems and replaced components to prevent downtime.
• Had the Ability to troubleshoot, diagnose and resolve technical issue of advance complexity while maintaining a high level of customer satisfaction.
• Had Good understanding of various Network Topologies and Knowledge of TCP/IP v4.
• Configured and troubleshoot wireless connectivity within the transfer system.
• Troubleshoot and Managed user accounts, groups, print queues and controlling access rights using Active Directory and Active Server.
• Created images for various divisions for all desktops and laptops using Ghost software

Confidential

Senior Desktop Support Analyst

Responsibilities:

• Leading, training, staff hiring of Desktop Support teams and team members.
• Providing daily or as needed guidance to a technical staff. This would be based on my incorporating my extensive technical support expertise, along with my proven and successful skills, and proven leadership abilities.
• Desktop/Network/Mainframe Support, PCs, Laptops, Printers, Blackberries, iPads, iPhones, Home-PC upgrade and repair, wireless connectivity and troubleshooting, Individual Client Desktop and Network Support
• Providing IT Support to customers or end-users, regarding.
• PC imaging all PC and MAC O/S formats , PC repair, PC warranty repair, PC upgrade.
• Software installation, weekly/month software upgrades/downloads, monthly PC image updates.
• PC and Laptop security software and hardware encryption.
• Streamlined McAfee ePO Server 4.5 current infrastructure and reduce malware remediation time in minutes.
• Had good understanding and knowledge of Security Engineering and Management practices and Security standards.
• Had experience in implementing, maintaining and securing Windows and UNIX environments.
• Experience with Malware detection and remediation, malware Analysis, Attack Methods, Traffic Analysis tools, and produce signatures for threats.
• Had Good understanding of various Network Topologies and Knowledge of TCP/IP v4.
• Basic, mid-level, and complex desktop, laptop, tablet, MAC, Apple iPhone, Android Smartphone, Blackberry, printing, basic networking, hardware, software, network cabling, audio/video, and all other IT-based matters.

Confidential

Team Lead and Senior Customer Engineer

Responsibilities:

• Leading, training, staff hiring of Desktop Support teams and team members.
• Providing daily or as needed guidance to a technical staff. This would be based on my incorporating my extensive technical support expertise, along with my proven and successful skills, and proven leadership abilities.
• Desktop/Network/Mainframe Support, PCs, Laptops, Printers, Blackberries, iPads, iPhones, Home-PC upgrade and repair, wireless connectivity and troubleshooting, Individual Client Desktop and Network Support
• Providing IT Support to customers or end-users, regarding.
• PC imaging all PC and MAC O/S formats , PC repair, PC warranty repair, PC upgrade.
• Software installation, weekly/month software upgrades/downloads, monthly PC image updates.
• Hand's on remediation of malware that were not automatically handled.
• Had experience in implementing, maintaining and securing Windows and Unix environments.
• Experience with Malware detection and remediation, malware Analysis, Attack Methods, Traffic Analysis tools, and produce signatures for threats.
• PC and Laptop security software and hardware encryption.
• Basic, mid-level, and complex desktop, laptop, tablet, MAC, Apple iPhone, Android Smartphone, Blackberry, printing, basic networking, hardware, software, network cabling, audio/video, and all other IT-based matters.

Confidential

Senior Customer Engineer/ Desktop Support

Responsibilities:

• Managed servers and clients, home directories, rights and privileges.
• Performed troubleshooting for clients' desktops and server issues.
• Administered, upgraded and patched servers and clients.
• Installed, configured and supported Mac OSX desktops for creative and internal production departments resulting in minimized downtime.
• Remotely managed approx 90 on-site clients and numerous outside vendors with Apple Remote Desktop, Timbuktu and VNC allowing greater user efficiency.
• Provides updates, status, and completion information to manager, problem request call tracking system REMEDY.
• Deployment and support of Mac OS 10.x, Windows 7 and Office 2008/2010
• Applied PC Anywhere VNC, LANDesk and Dameware and other tools to support remote and local users.
• Maintain and resolve problems with systems and replaced components to prevent downtime.
• Had the Ability to troubleshoot, diagnose and resolve technical issue of advance complexity while maintaining a high level of customer satisfaction.
• Configured and maintained internet, LAN, and WAN connectivity.
• Created and managed File maker accounts and groups.
• Had experience in implementing, maintaining and securing Windows and Unix environments.
• Experience with Malware detection and remediation, malware Analysis, Attack Methods, Traffic Analysis tools, and produce signatures for threats.
• Configured and troubleshooted wireless connectivity within the transfer system.
• Utilized Microsoft Excel and Word to create project plans for various software and system upgrades.
• Added and removed Active server roles and features, configured Active Directory Domain Services roles.
• Troubleshot printing and print queue issues with a high success rate.
• Created images for various divisions for all desktops and laptops using Ghost software.
• Managed users and groups in Open Directory keeping with company compliance.
• Maintained Network Map of server, client and printer connections on LAN switches which assisted networking group.